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The
Editor of the GTL newsletter said:
‘It is good to reflect on the freedom GTL has created for the glass
industry over the last 21 years. Freedom from a statutory levy, freedom
to manage its own affairs in education and training at sector level.
This has not been achieved without a lot of effort from a number of
employers who have worked hard on behalf of the sector as a whole. I
would like to thank them on your behalf for the work they have done.
You will have the opportunity to recognise what they have achieved on
your behalf by attending our AGM on Wednesday 1st October 2003 at Bibby
Sterilin Ltd in Stone, Staffordshire.
‘There are many employers who take advantage of GTL without making
a contribution to its work; to those I would hope that the Proskills
agenda will catch their imagination. We will need to get, at least,
all the larger employers to contribute to Proskills even though they
may not have contributed to GTL in the past. By contribution I do not
just mean cash.
‘It was interesting to talk to a printing company who had visited
Rexam Glass, who make glass containers and who have developed particular
skills in implementing world-class manufacturing. I felt quite proud
that I knew of this company and the work they have done to remain competitive.
Bibby Sterilin Ltd, where we are holding our AGM, have also visited
Rexam to share their experience of team manufacturing and the cooperation
they are gaining from their employees to achieve a common purpose and
to tackle issues that would not have been considered in the past.
‘Interesting to note that GTL has played its part in supporting
the concept of sharing best manufacturing practice and how it has helped
many employers to review how they can improve productivity in the future.
All these initiatives start from someone developing the knowledge and
skills to be best in class.
‘GTL has over 1,000 learners currently working on a skills agenda
where something different is being experienced by ordinary people who
want to support their employers improve performance. We need more good
cases where business growth training is making a difference.
‘S Murray & Co Ltd at Old Woking and Sheffield is transforming
its whole workforce with a new agenda for skills. These are not isolated
examples; GTL is working with many companies to improve productivity
and performance. Are you missing out? Please give me a call on 0114
2632431 or email me at mailto:alan@glass-training.co.uk’
Glass Training’s AGM
'Come along to our AGM this year and meet key figures in our industry.
The meeting will be held at Bibby Sterilin Ltd, Stone on Wednesday 1st
October 2003. We are delighted that John Hillier, FHP Consulting has
agreed to be the keynote speaker. Contact mailto:lisa@glass-training.co.uk
to book your places.e-learning courses.'
Other highlights of this issue include the following:
Proskills and Learndirect are working together to offer Proskills' member
companies the opportunity to access 300 free of charge Learndirect courses
from a specially selected portfolio. The work being undertaken is currently
at pilot stage with the offer running for a limited period.
Find out how you and your colleagues can benefit from this opportunity
by visiting http://www.prosel.org.uk
or contact Julia Warne mailto:julia@glass-training.co.uk.
Investors
in People
Investors in People is the National Standard that all organisations
want to achieve to demonstrate their commitment to quality. If you want
to get started on this initiative, or if you’d just like to know
more about it, contact mailto:mike@glass-training.co.uk
Workers 'Unhappy' About Work/Life Balance
As 'Work/life Balance Week' draws to a close, new research has revealed
that almost half of UK workers are unhappy about the balance between
their work and personal lives. For more information visit http://www.chamberonline.co.uk/cmn/viewdoc.jsp?cat=all&docid=BEP1_News_0000056970
Initial Assessment Often Inadequate Say Inspectors
Initial inspection is four times more likely to be identified as a weakness
than as a strength during an inspection, according to a report from
the Adult Learning Inspectorate (ALI). The report explores issues around
initial assessment and offers examples of good practice. The ALI will
also hold a seminar about initial assessment on 17th October. This is
the first in a series of survey reports which judge different aspects
of learning in England. To order a copy of Initial Assessment in Adult
Learning, ALI, September 2003, please send an email to: mailto:jackie.domingue@ali.gov.uk
MPH
Provides 'Windows' of Opportunity
MPH
Windows,
manufacturer of Sheerframe windows, doors and conservatories, recently
awarded its staff with Modern Apprenticeships in window fabrication.
The Modern Apprenticeships are especially significant to the Preston-based
company, who have recently won a £1.5 million contract to supply
Sheerframe windows to a consortium of North West housing associations.
Says Jack Paston, MPH Windows' human resources manager, 'By helping
staff to work towards NVQs and Modern Apprenticeships we have been able
to develop structured training programmes that are regularly evaluated
and encourage our employees to develop their career as far as possible.'
It was through a partnership established with TEST (The Essential Support
Team), a training provider for the fabrication of PVCu units, that the
initial NVQs were set up under the guidance of The Glass and Glazing
Federation (GGF).
13 members of staff were successful with NVQ levels one and two, with
eight carrying on to the advanced level. As a result of the employees
achieving the new standards, Glass Training Limited recognised their
efforts and awarded each of them with a Modern Apprenticeship making
MPH Windows one of the first UK window companies to present its staff
with this type of certification.
Jack adds, 'We are really proud of our staff, they are the future of
the company, and we are fully committed to their individual career development,
Through the recent achievements of NVQs and Modern Apprenticeships through
The GGF and Glass Training Ltd we have introduced more internal and
external training and development opportunities than ever before. We
are confident that the level of training staff now receive is second
to none. The next set of candidates are already being put through their
paces.'
Supporting
Development at Versatile
At Versatile Ltd a progressive approach
to training and personal development is encouraged and 2003 has seen
the company launch an extensive training programme for its employees.
'Our staff training policy has always been quite exacting', explains
director Kevin Barnard, 'but it has been focussed mainly on design and
production. This year we have introduced the opportunity for employees
throughout the business to take advantage of additional training and
gain National Vocational Qualifications.'
About to embark on his second qualification is James Harvey, who attained
NVQ business administration level 1 earlier in the year. James has been
an employee at Versatile for just 12 months and is looking forward to
a successful career with the company, having been in the industry for
nearly four years.
'Training can be a dilemma', says Kevin, 'with many companies providing
essential training in house, but being wary of recognised qualifications
in case staff take advantage of the opportunities and then leave to
go elsewhere. But here at Versatile, we see it as providing motivation
and a step towards developing a highly skilled team that will remain
with us long into the future.'
This in turn provides many benefits for Versatile’s customer base.
Kevin believes that with new, or improved skills, employees will automatically
enhance the quality of service, whilst long-term relationships provide
a better understanding of customer needs and the ability to respond
quickly and accurately, a view shared by colleagues in the other companies
which form the Burles Group.
A further seven employees will be joining James Harvey in extra curricular
study over the next few months, covering both administration and production
courses. 'We will continue to progress and develop our training plans
for the business,' concludes Kevin, 'and meanwhile we wish this years
candidates all the best and are sure they will be as successful as James
has been!'
NHBC
Trade Talks Aims to Improve Quality of Homes
The
National House-Building Council (NHBC) is striving to improve the quality
of homes being built with its onsite training initiative, Trade Talks.
So far, 100 Trade Talks have been delivered, meaning more than 1,000
tradesmen have been shown how to improve their working practices.
Trade Talks are delivered by NHBC building inspectors, aiming to highlight
key problems and common mistakes in housebuilding. There are two one-hour
sessions: brickwork and blockwork; and carpentry and joinery.
NHBC training services manager Rob Lockey said: 'This type of training
will almost certainly cut costs in terms of repair work and will also
have a positive impact on customer satisfaction and the levels of aftercare
needed to manage problems.'
Each session costs 150 for a maximum of 12 tradesmen.
Everyone who attends a Trade Talk receives a copy of the NHBC's Good
Craftmanship Guide, which provides illustrations of the most common
pitfalls.
Burnden Group Delivers Historic Polymer Lecture
Manufacturing
expertise from The Burnden Group plc
has been utilised as part of the European Masters Course in Polymer
Processing, run by the Queens University Belfast and its Polymer Processing
Research Centre (PPRC).
The Burnden Group plc, which is more widely associated for manufacturing
the K2 Conservatory Roof System, has been heavily involved in research
concerning polymer engineering with the Queens University Belfast for
the past three years.
This relationship was strengthened in October 2002, when the company
signed a partnership agreement with the university and the TCS (a government-funded
scheme that has enabled the company to access the skills and resources
of the institution for strategic advantage). As part of the alliance
the Group accepted the employment of three high quality graduates to
work within the company on knowledge transfer projects.
The European Masters Course is hosted by the Pau and Doui Universities
in France, the Zaragoza University in Spain and the Queens University
Belfast, and entails 17 students from Spain, Mexico and the Dominican
Republic studying different aspects of polymer processing for a period
of three months at each of the participating institutions.
This is the first year that the Queens University Belfast has been involved
in such an exciting educational programme, and as part of the students
three month visit they have been studying the principles and applications
of extrusion and rotational moulding, conducted through a series of
lectures, practical workshops, industrial visits, oral and written projects
and examinations held at the PPRC.
Director of the PPRC, Professor Raymond Murphy and Deputy Director,
Mr Gerry McNally, commented: 'The PPRC industry network allows us to
work with over 80 companies on a local, national and international basis,
with experience in areas such as extrusion, rotational moulding, injection
moulding and thermoforming.
'We approached The Burnden Group plc to assist in the delivery of the
European Masters Course by providing the students with an insight into
aspects and applications of extrusion. The Burnden Group has a vast
amount of expertise in this field, which has been gained through the
design and production of the company's conservatory roof system, K2.'
In supporting the PPRC teaching programme, Keith Halliwell, extrusions
manager at The Burnden Group plc, conducted a series of four lectures
on the processes involved with profile extrusion. Also on hand was John
Rosser, managing director of Technoplast UK, (Austrian suppliers of
extrusion equipment), and Peter Barlow, sales manager of Weber (German
extruder and downstream suppliers) to answer any technical information
on the content of the lectures.
On completion of the three lectures, the students were able to enjoy
a more relaxed method of learning the applications of extrusion processing
through a practical workshop, which involved the students working together
in groups to construct three miniature sized K2 conservatory roofs.
'The Burnden Group is delighted to be involved in such an innovative
learning project and enjoyed working in conjunction with the PPRC into
supplying the students with knowledge in the field of extrusion.' commented
Keith.
'Building the miniature K2 conservatory roofs proved to be a enjoyable
occasion for the students and an exercise which enhanced the ease and
quickness of fabricating the K2 roof system, as the students were able
to erect the roof samples in under an hour – quite an achievement
when you consider that they have never constructed a roof before and
also speak a different language.' he added.
Tel: 01204 554554
Sarnafil
Roof Assured Help Installers’ Targeting Techniques
As
part of its package of ongoing marketing support for installers, Sarnafil
Roof Assured has held a series of sales training workshops
in conjunction with the Profit Shop.
Peter Warden of Fascialine was one of the many delegates who attended
to offer positive feedback: 'The training day identified the markets
we should be targeting and how; it’s now more like firing an arrow
than a scattergun. I have taken the advertising material SRA has developed
and used it in my local paper, tripling the number of enquiries.'
Trainers Paul Spencer and Paull Newsome presented sales techniques developed
by The Profit Shop for Sarnafil Roof Assured. The workshops introduced
four key tools for the sales person, including a survey kit, a fact
find questionnaire, competitor comparisons and the Sarnafil 5-point
system with demonstration model.
'Window installers who remember the joy of selling the benefits of PVCu
windows in the 1970s and 80s will find the approach particularly refreshing,'
comments Andy Ball, Market Development Manager.
'The workshop was designed to give installers more confidence in and
an improved understanding of Sarnafil Roof Assured so that they are
able to express the benefits in a better way.
'PVC flat roofing is a growing but specialised market requiring specialist
knowledge and sales skills. Homeowners are traditionally apprehensive
about double-glazing and roofline salesmen and expect a hard sell approach.
The sales methods place the emphasis on an advisory approach, taking
the pressure away and putting the onus on the customer to identify problems
and solutions for themselves'
Tel: 01603 748985
Sir
Michael Latham Partners with Sash for Key Seminar Programme
Award-winning
industrialist and renowned construction industry veteran Sir Michael
Latham is lending his experience and expertise to a comprehensive seminar
programme hosted by commercial window and door fabricator Sash
UK. Sir Michael has joined forces with Sash and other respected
social housing organisations to promote the benefits of partnering within
the public sector. The Partnering 4:04 seminars will take place in October,
November and December 2003 at the Sash UK headquarters in Barnsley,
and the sponsored places for delegates are expected to be filled very
quickly due to the high calibre of the speakers and the relevance of
the subject matter to be covered.
Sir
Michael Latham (pictured right) is one of the most respected spokesmen
of the UK construction sector and his seminal 1994 report on the industry
has led to many reforms. It is also recognised in the 1998 Egan Report
as vital groundwork for best practice. He has received numerous awards
in recognition of his contribution to the construction industry and
is currently chairman of the Construction Industry Training Board and
of Partnership Sourcing Ltd and deputy chairman of Willmott Dixon Ltd.
Sir Michael will be giving the keynote address at the seminars. He advised
housing specifiers and project managers not to ignore the potential
for better results and performance that can be achieved through partnering:
'Partnering is sometimes dismissed as an industry buzzword or a short-term
fad, but it provides real long-term solutions. At the end of each of
these seminars, I want every delegate to leave with a good grasp of
what partnering is, how it can benefit their organisation and what it
can realistically deliver.'
David Ruzicka, joint Managing Director of Sash, believes that much can
be gained from partnering, but that there is confusion within the commercial
sector as to how it can be made to succeed: 'It’s a real coup for
us that Sir Michael has agreed to share his enthusiasm and interest
in this subject through these seminars and wants to help spread the
partnering message.
'Research suggests that many housing organisations are uncertain about
how to embrace partnering, but from first hand experience we know that
it can greatly reduce costs and improve working relationships to achieve
a better result for the end user. That’s what we and the other
participants in the programme want to put across.'
The Partnering 4:04 seminar/workshop programme has been endorsed by
the National Housing Federation. The line up of key speakers will include
Judith Harrison, Project Director of the Housing Forum, plus senior
personnel from various local government and housing organisations. Topics
will include answers to the most frequently asked questions relating
to partnering, real case histories showing recent examples of successful
partnering relationships and practical illustrations showing how implementing
strategic partnerships can deliver significant time and cost savings.
Delegates can attend the seminars at any one of the following sessions:
Thursday 16th October 10.00 – 15.00
Wednesday 29th October 10.00 – 15.00
Thursday 6th November 10.00 – 15.00
Tuesday 2nd December 10.00 – 15.00
Places will be allocated on a first come, first served basis and would-be
delegates are advised to contact Sash’s agency, MBD, on 01274 582926
for an information pack as soon as possible to avoid disappointment.
Groupco
gets a Lesson in Swing
A
Training Day was recently held at Groupco's
headquarters in Peterborough to bring the company’s new salesmen
up to speed on the PN-UNI System Universal Hardware for windows. The
‘Lesson in Swing’ is the final stage of a training programme
designed to bring the new recruits up to the same high standards as
the existing members of the team.
The complete course consists of a mixture of practical and theory sessions
both in-house and in the field covering the main PN configurations of
the Top Swing, Side Swing, Projecting Top and Side Hung. Having successfully
completed their training programme, the salesmen are recognised by PN
as technically competent and approved on the system.
The Training Day was run by Norman Berrill, the technical/commercial
manager of Peder Nielsen UK, who reckons that there is no substitute
for a salesman understanding correct fitting procedures:
'Knowing how to fit the product gives the salesmen an in-depth understanding
of how it works, as well as instilling confidence in the customer. Also,
for potential customers, what better than a salesman who can show them
correct, manufacturer approved, installation techniques?'
PN-UNI System offers a flexible range of window functions, which cover
the requirements for Emergency Egress, Window Restriction and Easy Cleaning
necessary for most domestic and commercial applications, including high
rise buildings.
Using the same groove fixing solution in Aluminium, Timber and PVCu
profile sections allows all window styles to maintain a common appearance.
The PN UNI Top Swing has been in the UK market since 1978. In its current
form since 1992, it has been sold in volume to the demanding Social
Housing Sector and has gained a reputation for quality and reliability.
This is underwritten by PN´s standard 10 year guarantee and the
company's internationally accepted Quality Control system to BS/EN ISO
9001.
PN UNI Side Swing is a new product launched in 2002, which offers a
unique solution to the UK window market. Manufactured from Austenitic
Stainless Steel it makes Integral Safety restriction, Fire Egress and
a safe cleaning position available as standard in one side hung window.
Tel: 01733 234750
Email: mailto:sales@groupcoltd.co.uk
Web: http://www.groupcoltltd.co.uk
CITB
to Give Away £86.5m in Training Grants
The
Construction Industry Training Board (CITB) is
to give away training grants worth more than £86.5m to construction
companies for 2003/4 - a 15% rise on last year's funding.
A radical shake up of the grants system, also announced last week, will
enable employers to claim grants more easily and quickly.
CITB has removed the pre-approval process for short duration courses
meaning that waiting times for grants payment will be cut in half. From
1st August employers will be able to claim money back for short duration
courses immediately after the course has been completed by sending in
a simplified form direct to the CITB grants section. This new process
will reduce waiting times for payment for these courses from several
months to 30 days.
CITB has also cleared a backlog of claims which has held up the process
in previous years meaning all training grants will be halved.
And the grant to fund apprentice training has increased from £6,000
to £8,400 which means that over £41.9m of the £86m
will be available for training new recruits.
CITB chairman Sir Michael Latham said: 'We have responded to employer
feedback by simplifying processes and reducing waiting times. There
has never been a better time to train and claim.'
World
Class Manufacturer with a World Class Customer Culture
Shepley is currently undertaking a company wide training programme.
'We wanted to ensure we maintain the excellent reputation for products
and service that earned Shepley its £18.3 million sales last year,'
explains Liz Goodstone, Human Resources Manager. 'By the whole company
working together as a single team we enhance our world class customer
culture. We already have 45 people working towards NVQs on the shop
floor and 35 on customer service training throughout the company.
'Delegates of the customer training attend five half day courses that
look at processes already in place and how they can be improved. Objectives
of the course are to improve both internal and external relationships
and to implement systems that ensure we consistently meet customers'
expectations. All levels of the company are involved in this training,
even the directors.
'We also offer our shop floor workers the opportunity to complete relevant
National Vocational Qualifications (NVQs),' continues Liz. 'NVQs are
recognised work related qualifications that provide hands-on training.
Some of our younger operatives have just completed the Level 2 qualification
and are about to start Level 3. Their training covers issues such as
health and safety, understanding cutting sheets and general knowledge
of the entire production process.'
Tel: 0161 339 2433
Web: http://www.shepley.com
Bid
to Form new Sector Skills Council
A new multi-industry partnership is urging employers to support a bid
to form a new, employer-led Sector Skills Council (SSC) which will bring
together the property services, housing, facilities management and cleaning
sectors. The SSC will drive forward a unified skills agenda for a combined
workforce of over two million people.
The move follows a government call for groups of employers and industries
with common interests to come together as powerful new Sector Skills
Councils to raise workforce skills. In return, the government promises
greater access to public funding for workforce development and more
influence for employers on national learning and skills policy.
A range of professional institutions, employer bodies and trade associations
in the property, social housing, cleaning and facilities management
sectors are coming together to take up the challenge. The National Training
Organisations (NTOs) the Sector Skills Council will replace Property
Services NTO, Housing Potential and the Cleaning Industry NTO are leading
the development of the formal Expression of Interest to form the SSC.
Pat Stringfellow, Human Resources Director of Rentokil Initial UK Cleaning
and Chair of the Cleaning Industry NTO, said: 'There is a great opportunity
to be grasped here. Boundaries between our occupations and industries
surveyors, estate agents, housing associations, facilities managers,
cleaning organisations are blurring. By coming together as a Sector
Skills Council we can focus on the factor most critical to our success
having the right workforce skills, now and in the future.'
Ted Hartill, City Surveyor of the Corporation of London and Chair of
the Property Services NTO, said: 'I say to all employers in our sectors,
large companies and SMEs: this will be your Sector Skills Council. Please
look at the proposal and give it your support though our special website
or by telephone. Employer support is the single most important factor
in our bid to develop an SSC.'
A website on the proposed SSC is available at http://www.phfms.org.
There is a telephone helpline on 01392 423399 ask for Andrew Cook.
The
Editor of the GTL newsletter says: 'We have now submitted our bid for
a Licence to be the Sector Skills Council for process and manufacturing.
The Sector Skills Development Agency (SSDA) has studied our bid carefully
and has asked for further information particularly related to the commitment
from employers to the new organisation. We now have to name all the
companies that have agreed to contribute cash towards the development
and operation of the SSC. The cash your company pays in subscription
towards Glass Training Ltd will count towards the funding of the SSC.
All we will do is transfer this money over to the SSC accounts and then
the SSDA will contribute money to fund the SSC staff to do projects
for the process and manufacturing industry including glass.
'The SSDA has also said that they would like a wider cross section of
employer directors on the SSC Board and not just those employers directly
involved with the old National Training Organisations. They would like
employer representation on the Board from the Devolved Administrations;
that is, Wales, Northern Ireland and Scotland. None of the issues identified
by the SSDA from our initial bid for a licence are insurmountable but
they will take time to act on. We have to visit all employers individually
and ask what they intend to do to develop their workforces and get involved
in the recruitment and training of young people. It is now expected
that the Proskills Licence will be awarded at the September 2003 SSDA
Board meeting. The Secretary of State for Education and Skills then
has to consider the recommendation from the SSDA before final approval
can go ahead. Of course there are benefits, particularly the support
from SSC staff to develop initiatives industry needs.
'Fortunately or unfortunately one of the requirements to be an SSC is
that all employers will need to produce quarterly statistics on their
progress towards developing a qualified workforce and ensuring that
everyone is playing their part in the recruitment of Modern Apprentices
etc. In my view, the Government is developing a voluntary structure
for sector training where all the employers in the sector will need
to state what they are doing to provide education and training on a
wide front, both for employers own needs and the support needed in the
community to encourage schools to develop a partnership with employment.
'I feel that if we don't make this work voluntarily we will have a levy
system imposed upon us. The SSDA are also interested in those companies
who are not interested in being included in the sector review of education
and training. Please do your best to help us when we contact you over
the next few weeks for assistance. The important thing at this time
is to stay on board, particularly if your work includes contracts directly
or indirectly with Government departments. We need to show we can make
the Government's policies work. We are not going to plead with you to
form an SSC; it has to be your choice.
The good news is that we are still in business in Glass Training Ltd
and want to help you develop your training programmes. Contact: mailto:alan@glass-training.co.uk
Other highlights of this issue include the following:
Training & Development
Making sure that your staff have the right skills is vital to improve
the performance of your business. This section will show you how developing
your own management skills and the skills of your workforce will benefit
your business, how gaining the Investors in People standard can improve
your business's bottom line and what qualifications are available to
help develop you and your staff.
LSDA Report On Integration Of Learning In The Workplace & Technical
Certificates
The Learning and Skills Development Agency has produced a comprehensive
and informative report, for QCA, as a result of a literature survey,
which focussed on integration of learning in the workplace and the development
of technical certificates for Modern Apprenticeships. For more information
visit http://docs.ali.gov.uk/press-releases/LDSAreportTalismanforWebsite.pdf
Minimum Wage Rise Threatens To 'Tip Business Over The Edge'
The rise of the national minimum wage to £4.50, with another projected
increase to £4.85 next year, will cause further suffering for
business, the British Chambers of Commerce (BCC) warned today. For more
information visit http://www.chamberonline.co.uk/cmn/viewdoc.jsp?cat=all&ct=pressrel&docid=BEP1_pressrel_0000050339
Learndirect - Learning Through Work
Learning Through Work is an exciting new concept from learndirect that
enables working people to achieve recognised university qualifications
- without taking time off. It is based on the premise that learning
is an everyday part of many people's working lives and can be just as
relevant as more traditional learning methods. For more information
visit http://www.learndirect.co.uk/learningthroughwork/
HSE Launches New Accident Book
The Health & Safety Executive (HSE) is launching its new Accident
Book - approved by the Information Commissioner - which will help organisations
to comply with Data Protection legislation. For more information visit
http://www.hse.gov.uk/press/2003/e03064.htm
Training In Engineering And Manufacturing Ahead Of National Average
A report published by the Adult Learning Inspectorate shows that training
in engineering and manufacturing is better than in other occupational
areas. During 2001-02, 112 engineering and manufacturing providers were
inspected. One third of provision was graded good or outstanding with
a further third being satisfactory. For more information visit http://docs.ali.gov.uk/press-releases/AOLengineering.doc
Waytolearn.Co.Uk - Adult Learners' Portal
A new adult learners' portal website, http://www.waytolearn.co.uk,
is now available that offers to help you find all the information you
need to learn something new. The site promises, 'Whatever your age,
or background, there's a course or activity that'll suit you. Study
for a qualification or learn just for fun. Exercise your mind or your
body, meet new people or achieve personal goals.'
Health and Safety Training
GTL runs a one and half hour on the shop floor training programme
for manual handling. This is a very practical course and meets the requirements
of the H&S regulations. Contact: mailto:mike@glass-training.co.uk
Supervisor and Team Leader Training
This training programme is delivered as six one-day events spaced at
six weekly intervals so that the supervisor can practise what he/she
learns on the programme. It is a course designed for 'learning by doing',
covering all aspects of leadership and supervisory management practice.
Courses will be held in your area or region. mailto:alan@glass-training.co.uk
'Fun Learning Days'
This one-day programme is to help non-traditional learners to get back
into formal learning to focus on improving productivity and quality.
Those companies who make a real success of their businesses on a continuing
basis invest in the development of their people. A number of fun exercises
are used to bring out the serious implications of not getting it right
first time every time with customer service and quality performance.
Customer used here is internal as well as external customers. The same
programme can be used to improve health and safety or other issues where
a sustainable change in behaviour is essential for improvement. Contact:
mailto:alan@glass-training.co.uk
This course can be run after the normal days work if appropriate.
Workforce Development Plans
A workforce development plan offers an opportunity to review what skills
are required for growth or consolidation of the business for the future.
It is just a management tool to understand better what has to be done
now to invest in the skills of the workforce for the future. Often companies
are caught out because they do not anticipate the changes that are going
to happen in other sectors and what was a good supply of skilled people
from the labour market dries up and causes growth and development problems
for the business. Worse than this recruiting people who do not have
the perfect fit can cost a lot in loss of customer loyalty. Glass Training
Ltd can help you develop your workforce development plan. The initial
survey is free to produce a plan. mailto:julia@glass-training.co.uk
Investors in People
Investors in People is a quality standard that all companies should
try and achieve. It is an excellent method of identifying how you can
get more from your workforce. Do not consider it as a kite mark, although
it is of value in the market place with some customers. Treat Investors
in People as a way of understanding how you can get more for less in
your company. Introduced as a business improvement tool it will provide
many benefits. If you have people set in their ways at all levels this
is the tool to use. Contact: mailto:mike@glass-training.co.uk
Modern Apprenticeships
The Government would like all companies to take on young people to provide
for the next generation of employees for our sector. It makes good sense
to train your own future employees and there is government assistance
to do this. We have a number of training providers who can help you
complete the paperwork and monitor the training also help you develop
your own staff to become better supporters of learning. Modern Apprenticeships
offer you an opportunity to provide a different type of employee for
the future one used to multi-skilling and able to cover all the practices
needed in a flexible working environment. Contact: mailto:julia@glass-training.co.uk
Graduate Apprenticeships
Many people think of graduates for the bigger companies and not for
the smaller company. There are graduates who could help a small company
sort out its computer systems and therefore would be valuable to develop
an integrated production and order processing system in a small company.
Clearly training on the 'tools' would be helpful first to understand
the business before settling down to doing a major improvement project
for your company. Don't think of graduates as people expecting to be
the general manager think of them as a resource that can think through
problems quickly and help to support those with more experience. mailto:alan@glass-training.co.uk
NVQs for Managers
We generally associate NVQs with operators and other employees but not
managers. Those managing directors who have completed an NVQ in management
have found them beneficial. They help to review what is needed in the
business to improve growth and development opportunities. If our perception
of NVQs is that they do not add value to the business then you could
not be more wrong. If you feel you know everything about your business
and know what is needed to make the business better then an NVQ route
to development is for you. Of course the plus point of an NVQ route
to a qualification is that you can't fail, it is not based on the pass
or fail approach, you have to show that you can do your job according
to the standard for you to gain an NVQ. If you are considering a new
development initiative for your company and would like your managers,
or for that matter any of your employees to receive a qualification
for what they know and can do then, please contact. mailto:julia@glass-training.co.uk
Learning Pathways
Learning pathways are a simple method of getting employees directly
involved in managing their own development that leads to an NVQ/SVQ.
Ideal if you want your employees to work towards gaining a Construction
Skills Card. Glass training Ltd enters into a conversation with an employee
at a distance, either on the telephone, e-mail, fax, and or by written
correspondence. This does not mean there will not be visits to your
premises or on site as appropriate. Much of the evidence need is collected
digitally by video camera, still camera shots, tape recording, testimonials,
professional discussion reports and an observation report. So it can
be easier to get an NVQ/SVQ today than it was when they first came out.
You can still use your preferred training provider and use Glass Training
learning pathways. Contact: mailto:denise@glass-training.co.uk
Technical Certificates
We need your help to produce questions to be used in the new technical
certificate programmes that are linked to the Modern Apprenticeships
from September 2003. The development work associated with this programme
has been held up because there is little interest in the industry for
this type of additional certificate. Unfortunately, unless technical
certificates form part of the Modern Apprenticeships, they will not
be funded. GTL has asked GQA to be the awarding body. Those of you who
use NVQs/SVQs should provide typical questions and answers for each
Unit of the NVQ you are familiar with. These questions will be used
as a bank of questions from which to select an agreed number of questions
to ask each candidate. Questions and answers are required for level
2 and level 3 glass related NVQ/SVQs. Please send to: mailto:julia@glass-training.co.uk
Glass Industry National Occupational Standards Review
Have you contributed to the current review of national occupational
standards? Don't miss the opportunity to influence development of the
standards to suit your needs.
The proposed qualification structure can be accessed via the GTL website:
http://www.glass-training.co.uk.
If you would like to see a copy of any of the draft standards in detail,
please contact: mailto:julia@glass-training.co.uk.
Llandrillo
College Supporting the Welsh Glass Sector
Llandrillo
College based in Colwyn Bay, North Wales has become a Glass
Qualifications Authority (GQA) approved centre to offer NVQ
qualifications. The college is gearing up to offer the full range of
GQA NVQs' with a particular emphasis on those related to buildings and
construction.
A high profile launch was undertaken at Pilkington Special Glass at
St Asaph involving the college Principal, the MP for the Vale of Clwyd,
GQA's Chief Executive and company management. The college is offering
Pilkington Special Glass Ltd a standards based solution to their training
needs. This solution includes GQA NVQs'.
Gerry Houghton the companies Human Resources Controller with a wealth
of experience of implementing standards based training within Pilkingtons,
is leading the implementation of the GQA NVQs' at St Asaph.
Tel: 0114 272 0033
Web: http://www.glassqualificationsauthority.com
CPD
Rooflight Seminar Dispels the Myths
A new seminar produced and presented by rooflight specialists Xtralite
(Rooflights) Ltd has been approved by RIBA within their network
to provide quality CPD material to the construction industry.
The one hour presentation entitled 'Rooflight Solutions' tackles some
myths and inaccuracies about rooflights demonstrating that current technology,
as well as developments in materials and manufacturing processes, has
made rooflights an efficient and cost effective way of introducing natural
light and extra security into a building. A series of case studies confronts
a range of design and specification issues and shows Architects how,
with improved and informed specification, they can find a solution to
many application problems.
The seminar also presents some useful information, backed by technical
data, on the benefits of natural light from an economic, phsychological
and physiological perspective. The final section gives the designer
a broad understanding of current legislation and practices ensuring
improved specifications of rooflight products and materials to achieve
better building design.
Continual Professional Development (CPD) is the requirement that professionals
continue their education and training every year after they qualify.
RlBA have identified two types of CPD: formal and general. The network
within which Xtralite has achieved approval counts as formal CPD and
can therefore be double rated by architects within the RlBA CPD points
system.
The Xtralite presentation was assessed by RlBA Members carefully chosen
to provide the level of professional experience needed to perform the
role of assessing the CPD material effectively within the Providers
Network.
If you would like more details or to book an Xtralite Rooflight Solutions'
seminar, please contact Jim Lowther on 07816 757848.
NFB
Calls Time on Prescott's Scapegoating
The National Federation of Builders (NFB) has criticised
the Deputy Prime Minister for playing a ‘blame-game’ with
the industry which it says is undermining relationships with other Government
departments.
The NFB’s remarks follow John Prescott’s attack of the CITB
at a Guardian/Observer housing conference last month, during which he
blamed the body for failing to provide sufficient numbers of skilled
workers for the industry.
Barry Stephens, chief executive of the National Federation of Builders
- which represents almost 3,000 small and medium sized firms –
said: 'These comments are yet another example of an adversarial approach
that is damaging the reputation of him and his department. This insistence
on blame and passing the buck rather than collaboration with the industry
is not helpful.
'In October last year, he blamed the country’s shortage of affordable
homes in London and the south on the industry’s lack of innovation,
conveniently side-stepping the department’s failure to tackle the
bureaucratic planning process.
'Now he seems to be forgetting that the Government has spent years neglecting
vocational skills and encouraging young people into university.
'When will he realise that modern and successful relationships between
Government and industry should be based on co-operation and trust?
'This blame-game is not only counter-productive, it is undermining the
positive work that other Government departments, such as the Department
for Trade and Industry, are doing by working in collaboration with the
industry.
'The last thing this industry needs is an old-fashioned, backward-thinking
Government that uses it as a scapegoat for its own shortcomings. We
thought that approach had gone out with the 1997 General Election.'
He added: 'With such an apparent lack of joined-up thinking at Eland
House, it’s hardly surprising that the select committee has found
the ODPM’s housing programme flawed and inadequate.'
First
Degree Systems Ltd has completed the first course at the company's recently
launched training facility.
The facilities include 10-networked PC's in a dedicated training room
complete with its own projector. Delegates can complete live exercises
throughout the day under the watchful eye of the trainer.
The first course was held on Wednesday 15th April, and was well attended.
All delegates attending the course 'Window Designer Basics' enjoyed
and benefited from the day, leaving many positive comments.
'Very useful knowledge gained, helpful and well presented course.'
'Very good introduction to the software. People would be able to start
using the software effectively after attending the course'
'As I have been using the software for two years, most of the information
I was already aware of, however I still came away having learnt more
of what the system can do for me. If I was new to the system I'm sure
by the end of the day I would be able to process quotes & jobs.'
'Very good, especially for the first time, for me it was a bit heavy
after 3:30pm (Probably because of the good spread of food at lunch time)'
First Degree Systems Ltd is committed to improving training facilities
available to its customers. 'We recognise that training is key to ensuring
that our customers are getting the most from our software and that they
maintain a competitive advantage through effective job processing.'
the company says.
'Over the coming months we have scheduled a further four courses, and
have already received a number of firm bookings well in advance.'
Over the coming two years FDS intends to launch a total of 18 different
courses covering every aspect its software package from Window Designer
Basic Introduction through to Advanced Roof Calculations, and Bar Code
Tracking.
This will allow FDS to provide an annual curriculum of courses to suite
everyone.
Tel: 0870 4422361
Investors
in People Helps dem Open Windows to Future Growth
Barnsley-based
dem Window Solutions has achieved Investors in People standard.
The KBE Window Systems fabricator of windows, doors and conservatories
received advice and support from Business Link South Yorkshire in its
application to become accredited as an Investor in People.
'dem Windows has always displayed a real commitment to its people,'
said James Robinson, KBE sales director, who has worked alongside dems's
managing director Dave Toulson since he set up the business with the
intention of it becoming a low-stress, high growth, successful family
firm.
Kath Walker of Business Link South Yorkshire said 'In achieving Investors
in People standard, the management of dem Window Solutions has shown
that developing and training your workforce is one of the most important
investments any business can make.'
dem Windows already holds BBA Certification and was accredited with
ISO9002 in March 2001 and achieved the Gold Award for Customer Satisfaction
at its first audit.
'Keeping your workforce happy, well trained and feeling involved with
decisions about the company can make a real difference productively
and efficiency,' said David Toulson. 'All twenty six of our employees
are very important to us and with support of our profile systems supplier
KBE, these awards prove we are committed to delivering a superior product
and service to all our customers.'
Tel: 01827 311059
Email: mailto:sales@kbe.info
Internet
Training Systems Helps Managers Improve
Now
managers who want to develop their leadership skills have an Internet
resource to guide them. Profiles International of Waco, Texas has put
a comprehensive self paced, self-study course online, to be used at
work, at home, or wherever managers can connect to the Internet. Called
Profiles CheckPoint SkillBuilder Series™ ,the programme consists
of eighteen lessons that guide managers through professional development
exercises that are integrated into their daily work routine.
Unlike classes and seminars that provide a classroom experience SkillBuilder
is designed to mesh with a managers regular duties so that new ideas
and techniques find practical use during the working day in real situations,
not simulations. By finding practical, every day applications for the
tips and skills contained in each SkillBuilder, participants form new
habits that will serve them a lifetime.
A key element of each SkillBuilder is the application of the K-S-S principle.
It asks managers to identify and make note of the job activities they
perform that they want to Keep doing because they facilitate productivity,
the things they want to Stop doing because they waste time or are counter
productive and the things they want to Start doing to improve their
leadership effectiveness.
The SkillBuilder series is designed as a follow-up to the Profiles Checkpoint
360deg Competency Feedback System™ which is an analysis of a manager's
performance as observed by their boss, fellow managers and subordinates.
Using a survey method the Checkpoint identifies the manager's strengths
and the areas in which improved skills would enhance their job performance.
Before the introduction of the SkillBuilder Series, managers were on
their own to find materials for self improvement but now they have an
organised system for concentrating on the skills that will help them
progress professionally. Each SkillBuilder has a focus on a specific
area of management in which the manager seeks to grow. With Topics from
achieving Results to Working Competently, the SkillBuilder Series runs
the gamut of managerial skills.
The subjects of the eighteen SkillBuilders are:
Listening To Others
Processing Information
Communicating Effectively
Instilling Trust
Building Personal Relationships
Delegating Responsibility
Adjusting To Circumstances
Thinking Creatively
Providing Direction
Facilitating Team Success
Working Efficiently
Working Competently
Taking Action
Achieving Results
Cultivating Individual Talents
Motivating Successfully
Displaying Commitment
Seeking Improvement
Contact: Chris Ball at MBA Associates Ltd
Tel: 0121 698 8533
Email: mailto:info@mba-associates.co.uk
Under
a new training scheme, entitled 'In Business Together', members of James
Harcourt's Approved Network of manufacturers and installers will get
the opportunity to develop new skills in a variety of different business
disciplines specifically related to the windows industry.
In addition to the general business training courses on offer, modules
of particular relevance to manufacturers and installers will include
effective lead generation, sales and surveyor training and cash flow
management.
Commenting on the scheme, Jason Currall, Marketing Manager for James
Harcourt said: 'With the window replacement market becoming increasingly
competitive and saturated, manufacturers and installers need to do everything
in their power to develop a competitive advantage.
'To aid in this process, we have developed what we believe is a unique
training scheme which not only covers the fundamental principles of
finance and management but also crucially, the areas of particular relevance
to the average high street manufacturer or installer, such as how to
market your business.'
Recent research from the Department of Trade and Industry indicates
that poor training results in 42% of employees lacking full proficiency
in their jobs. The study also highlights that a well-trained, professional
workforce is better equipped to work more efficiently, improve customer
satisfaction and take a creative approach to business problems.
Jason concluded: 'Given the fact that a third of the windows market
is set to disappear by 2006, the learning of new skills and the honing
of old is likely to mean the difference between many businesses surviving
the current financial climate rather than succumbing to it.'
Tel: 0121 236 8458
Web: http://www.jamesharcourt.co.uk
Ultraframe,
the designer and manufacturer of conservatory systems and ancillaries
has literally taken to the road, with the launch of its new mobile training
centre.
To meet the demand for training courses at its Clitheroe headquarters,
the company has developed a large mobile classroom which is currently
touring the country, bringing Ultraframe's training direct to it's customers.
The classroom has proved very popular with fitters and salespeople around
the country as it means that they can benefit from Ultraframe's experience
without having to take too muchtime off work, This is particularly valuable
for those who are self employed.
The 23-foot classroom is fully equipped with the latest audiovisual
equipment, air conditioning and galley and can accommodate up to ten
delegates at a time.
The trailer with its Land Rover, in Ultraframe's latest corporate livery,
is currently touring the South before heading to Scotland.
Tel: 01200 443311
Web: http://www.ultraframe.com