Pilkington Interims 20% up on Last Year
Pilkington today issued the following trading update ahead of its interim results announcement for the period to 30 September 2005: Profit before tax is expected to be more than 20 per cent above the first half of last year, taking into account the timing of strong first half licensing and engineering receipts. The market background remains challenging, made more so with rising energy costs, however solid progress is being made in Automotive and the Group expects to meet market expectations for the full year.
Stuart Chambers, Group Chief Executive commented:
'Pilkington continues to deliver ongoing improvements in manufacturing efficiency and cost reduction. Results for the underlying core businesses in the first half-year are in line with our expectations. Emphasis on generating free cash flow will enable us to report another strong cash performance. The Group remains on track to begin its transition to the third phase of its strategy over the course of this financial year and has begun to target investments into profitable growth opportunities.'
Building Products
Building Product markets in general remain competitive, despite which revenues are up by approximately 5 per cent.
Rising energy and raw material prices continue to put pressure on input costs. However, renewed cost reduction efforts, efficiency improvements, and the surcharge mechanisms which pass on part of the impact of energy cost increases have mitigated the effects. Overall, profits in Building Products should improve over the first half of last year by up to 10 per cent.
The European Building Products business represents two thirds of total Building Products sales. The energy surcharge introduced last year has offset some of the cost push from higher gas and oil costs, though underlying float prices continue to be under pressure. The UK market is soft and utilisation levels are low, which has affected sales volumes and profitability. In continental Europe, market volumes have improved slightly, but prices have weakened. Nevertheless, due to improved operating efficiencies and a revamped management and administration structure, operating profits will be above the first half of last year.
Previously we reported that Building Products North America, representing 12 per cent of Building Products sales, was expecting the weak commercial construction sector to recover. The market has, as yet, failed to improve although expectations are that recovery will come. As a result, revenues are unchanged and profits are slightly down on last year.
In South America, our Building Products business continues to perform well. Economic conditions in the major markets are strong and revenues from our operating businesses are expected to be higher than last year. However, higher input costs and exchange rate fluctuations have impacted profitability, keeping returns at levels similar to last year. In Australasia and Asia revenues and
profits are expected to improve on last year.
Automotive
Pilkington Original Equipment (OE) volumes were robust, partly due to several successful new product launches from vehicle manufacturers. The North American Automotive Glass Replacement (AGR) market has stabilised and AGR sales in Europe have improved. As a result, Pilkington Automotive operating profits will be up by around 25 per cent on the first half of last year.
More than 55 per cent of Pilkington Automotive's sales are in Europe. The market for light vehicles has been flat, but once again, due to success with new models, Pilkington's sales volumes continue to move ahead. The European AGR market has been stable, though the Group's AGR sales increased. Our ongoing emphasis on efficiency improvements and cost reductions means that despite continuing price pressure and rising energy-related costs, profits in Automotive Europe will exceed the same period last year.
Over 30 per cent of our Automotive business is in North America, where light vehicle build is expected to be around 1 per cent up on last year. Our sales to OE manufacturers are higher than last year and the acquisition of AGR branches from Autostock has started to flow through into higher sales in the AGR market. There is still significant pressure on prices and higher energy costs, though the benefits of increased volumes, operational efficiency improvements and cost reductions will lift profits above the first half of last year.
In South America, light vehicle demand has risen 10 per cent. Strong sales volumes and ongoing manufacturing efficiencies will lead to higher operating profits than the same period last year. Results in Australasia have improved, partly as a result of stronger market volumes. In China, the market continues to expand rapidly and increased emphasis has been put on developing the cost and operational efficiency of the businesses.
Associates and Joint Ventures
Under IFRS, the results of joint ventures and associates are disclosed differently from UK GAAP. In future Pilkington will report the Group's share of post tax profits of joint ventures and associates as a one line item, prior to disclosing the Group's profit before tax.
In the first half the results from Vitro Plan SA de CV and subsidiaries (VVP) (in which Pilkington has a 35 per cent stake) are well down on last year, as VVP continues to suffer margin erosion in its main markets.
Operating profits in the Cebrace joint venture in Brazil are at similar levels to last year, though borrowing costs have risen following the investment last year in a fourth float line.
In China, the Group's main investment, SYP, has seen both sales and operating profit broadly in line with the first half of 2005, as China experiences steady demand for more high performance glass products in construction projects.
The Russian joint venture float with Emerging Markets Partnerships is due to be commissioned in the next few months.
Overall, largely as a result of the difficulties at VVP, we anticipate that the profit after tax contribution from associates and joint ventures will be down by more than 50%.
Alcoa Hit by Hurricane Rita
Alcoa Inc. shares shed almost 7% on Friday after the company warned that Hurricane Rita, low aluminium prices and higher raw-material costs would take a bite out of its third-quarter profit.
Alcoa announced that it expects third quarter 2005 income from continuing operations to be in the range of $0.27 to $0.31 per diluted share.
Lower aluminium prices and higher input costs, particularly for energy and raw materials, had a negative impact in the quarter. Seasonal weakness in Europe and automotive markets also lowered profitability.
'This quarter, we are squeezed between a weaker upstream pricing environment and significantly higher energy and input costs,' said Alain Belda, Chairman and CEO of Alcoa. 'We continue to face challenges from escalating costs in energy and raw materials.'
Third Quarter Metal Prices
Aluminium prices on the London Metal Exchange, on a 30-day lagging basis, fell $80 per metric ton, and there was an additional $40 per metric ton decline in the premium for mid-west delivery. While metal prices have strengthened somewhat recently, that impact will be reflected in the fourth quarter.
Hurricane Rita
The impact of temporary closure of the company's Point Comfort, Texas alumina refinery and the Lake Charles, LA anode plant as a result of Hurricane Rita is still unknown but will be reflected in third quarter results.
Alcoa's stock, a component of the Dow Jones Industrial Average, fell $1.70 to $24.20, touching on a two-year low of $23.81 earlier in the session.
'This quarter, we are squeezed between a weaker upstream pricing environment and significantly higher energy and input costs,' said Chairman and Chief Executive Alain Belda. 'We continue to face challenges from escalating costs in energy and raw materials.'
Nick Moss of Walnut Motorsport has announced the launch of a new karting challenge for the window, door and glazing industries – GlazeKart! It is planned to create a regular event, the first of which will take place in late April or early May next year. The venue will be an outdoor circuit at either Milton Keynes or Daventry and the format is a team endurance race, for up to 4 drivers per team, lasting 3 hours and using twin-engined Prokarts.
As
you may already be aware, Nick’s company Walnut Motorsport already
organises a number of events, particularly for companies in this industry
given Nick’s background and experience.The event is open to any companies involved in the manufacture, supply and/or installation of doors, windows, conservatories and curtain walling, or the supply of other products and services to this market.
First prize offers the option of two unique and exclusive Walnut Motorsport events. The winning team will have the choice of:
* VIP hospitality at an exclusive mid-week Silverstone F1 test day for the winning team and their guests (8 places) with the added bonus of high speed rides for the four team members around Silverstone’s Grand Prix Circuit during the lunch break, in a Lotus Elise or similar, driven by a professional racing driver or:
* VIP Hospitality at the qualifying day (Saturday) of the 2006 British Grand Prix for the winning team and their guests (8 places) in one of our dedicated Silverstone hospitality suites.
(Both options are subject to the event taking place. If both events do not take place alternative equivalent prizes will be offered.)
The cost of entry is just £599 + VAT per team. Teams may want to register their interest early by contacting glazekart@walnutmotorsport.com. Nick has already received interest from four companies even before the event is finalised!
Nick commented, ‘I’ve been talking about organising a karting competition for the industry with many of my friends and contacts for a while now. I thought the time was right to create a bit of light hearted competition in the industry and GlazeKart is the result! I really hope it grows into a major and regular event. I’m obviously keen to bring my two interests of motorsport and industry consultancy together and this seemed like an ideal opportunity.’
There are also a number of sponsorship opportunities available that will bring the benefits of branding on all publicity materials and at the venue. These include the sponsorship of the venue and sponsorship of the hospitality on the day. If you would like an idea of costs and benefits of sponsorship contact Nick directly at mailto:nick.moss@walnutmotorsport.com
Structural glass specialist Haran Glass has announced the appointment of Antony Smith as technical director.
Recognised as one of the world's foremost experts in glass design, Antony joins the company from Arup Façade Engineering where over the last 10 years he has been involved in a wide range of innovative projects.
Working
in the UK, Europe and the USA on the detailed design and engineering of
a variety of glass sculptures and structures, Antony's portfolio includes
the design and specification of the National Police Memorial in London,
the Borealis glass sculpture for the GM Renaissance Center in Detroit,
a structural glass staircase in the National Bank of Denmark and a 100m2
structural glass roof in the Four Seasons Hotel in Budapest.His appointment will further extend Haran Glass' capabilities in structural glass projects enabling the company to provide a full design consultancy and installation service. He will be based primarily at the firm's London operation.
Duncan McLean, managing director of Haran Glass, said:
‘We are delighted to have secured someone with Antony's expertise and experience. His extensive knowledge of the glass sector and his excellent track record across a portfolio of prestigious and unique projects ensures that he will perfectly complement our existing team.
‘In addition to the technical acumen he will bring to the operation, he can also offer a flair for problem solving and a practiced eye for innovative design. His appointment will add a new dimension to our service offering to clients, providing unique solutions for them and ensuring that we further enhance our ability to be reactive to their needs.’
Commenting on his appointment Antony said:
‘I'm relishing the opportunities which my new role at Haran Glass offers. The company already has a worldwide reputation for excellence as well as a terrific track record of involvement in high quality, prestigious projects and I'm looking forward to the challenge of further enhancing our profile in the global marketplace.’
http://www.haranglass.com/about.htm
GGF
becomes First Glazing TrustMark Licensed Operator
On
22nd September the Glass and Glazing Federation (GGF) announced that it
was the first organisation in the glazing industry to be awarded TrustMark
Licensed Operator status by the TrustMark Board.
Having contributed over the years to discussions about consumer protection
and as one of the founding members of the committee which discussed ‘combating
the cowboys’ in the mid nineties, Nigel Rees and Ian Chisholm of
the GGF were asked by the Department of Trade & Industry (DTI) to
consider what they felt would be appropriate for inclusion in a scheme
for homeowners when it came to home improvements and repairs.
TrustMark
therefore was developed as a new initiative to help homeowners find reliable
and trustworthy trades people who could help with home improvements and
repairs.
Glaziers, builders, plumbers, electricians, and roofers can be awarded
the TrustMark by industry Licensed Operators - such as the GGF - who comply
with Government-endorsed standards.
Firms are vetted and monitored against recognised British, international
or industry standards - in the case of glazing, GGF Standards. TrustMark
and the GGF aim to ensure that consumers receive a standard of workmanship
that would be regarded as good for the sector, with recourse to a fair
complaints process in the event of a problem or if a consumer is unhappy
with the service they receive.
TrustMark operates under licence from the Department of Trade and Industry.
It is run by a Board, which consists of three representatives from consumer
organisations, three representatives from approved scheme operators and
three Government observers.
The Government has funded the establishment and launch of TrustMark, including
the first two years of operation.
Geographically, the TrustMark initiative is designed to cover England
and Wales. However, it is also working closely with the Construction Licensing
Executive in Scotland (which runs a very similar scheme) and it is also
developing a coordinated approach with appropriate bodies in Northern
Ireland.
All Glass and Glazing Federation Members will be eligible to register
with TrustMark when it comes into operation in October this year.
Ian Chisholm Deputy Chief Executive, GGF; Chairman, TrustMark Industry
Forum commented: ‘We are delighted that the Federation's work on
consumer support is recognised in this new scheme to give consumer's an
easy route to finding a reputable trades person.’
Read more about the TrustMark scheme here, in our original report on the
launch in June
http://www.theglazine.com/newsarchive/news210605.html
or visit the TrustMark website http://www.trustmark.org.uk/
BFRC
Simulator Status Attained
Eurocell
Design Draughtsmen, Philip Parry and Paul Turner recently attained 'simulator
status' from the British Fenestration Ratings Council (BFRC).
Simulator status is achieved after submitting numerous computer generated
thermal simulations, all within a specified tolerance.
The thermal efficiency of window related products has become a major
issue in recent years, and it is important for Eurocell to remain at
the forefront of any developments in technology that can assist the
efficient design of new products.
The BFRC rating is in essence very similar to the rating system you
find on many household electrical items, where the item is rated from
A-G depending on its energy efficiency.
This advance will allow Eurocell to design and develop more thermally
efficient products.
Tel: 01773 842395
Email: mailto:david.wigley@eurocell.co.uk
With mixed reports in the roofline industry GAP, roofline stockist and door panel manufacturer, says that it’s not only bucking the trend with sales up 20%, it’s also laying the foundations for the future. GAP is in the middle of a £6 million investment programme in branches across the country this year. Most of this investment has been allocated to expanding and modernising branches. The average size of a GAP warehouse has increased from 6000 to over 15000 sq ft.
Charles Greensmith, Joint Managing Director of GAP comments: ‘Our investment plans are an indication of our commitment to our customers and the confidence we have in the future. GAP believes in supporting its customers and we want to continue to invest to exceed our customer’s high expectations.’
Tel: 01254 682888
The
Council for Aluminium in Building (CAB), a member of the RIBA Providers
Network has announced its launch of a suite of RIBA approved CPD seminars
all about the use of aluminium in building. The seven generic CPD's cover
aluminium from source through to outline design considerations and carry
a double weighting of points for Architects.
To
ensure best practice is observed, CAB has organised a series of half day
CPD introduction and training sessions around the country. The sessions
have been led by Joni Tyler, Head of CPD, RIBA with guidance on observing
rules, preparation, presentation and marketing. In order to gain the full
experience of the Seminars contents, Rick Osman - Director of Highwire
Design, involved in compiling the CPD's has explained the separate modules
and how to combine them to suit the audience.
While the CPD Seminars will be used extensively by architects and specifiers,
they are also suitable for use in internal training schemes for any companies
who are involved in the sector. In order to achieve consistency in presentation,
a full set of speaker notes are included and also handouts covering the
main topics of the seminar for attendees.
CPD presentations will be offered by many of CAB's growing membership
who have attended the best practice CPD training, ensuring presentations
are both professionally offered and backed up with years of experience
in aluminium in building.
Pictured at the inaugural training session at the Grimstock Country House
Hotel, Birmingham, from left to right are: Justin Ratcliffe - Director
of the CAB, Jodi Tyler - Head of CPD, RIBA and Rick Osman - Director,
Highwire Design.
To book your CPD seminar either contact any CAB member or contact the
CAB head office directly where you will be put in touch with a local CAB
member.
Further information about membership of the CAB can be found on the CAB
website at http://www.c-a-b.org.uk
and the council's monthly newsletter at http://www.aluminiuminarchitecture.com
Edgetech IG Inc has announced its sales are continuing to rise, with double figures growth rate so far this year. In addition to the increase in UK sales, the company has also enjoyed global growth.
Andy Jones, Sales Director and General Manager of UK and Ireland explains: ‘Edgetech has now expanded its international customer base with its first lines sold into Poland, Russia and Norway. Glas Trösch, one of the largest manufacturers of I G sealed units in Europe signed up for Super Spacer® technology and two lines in Lisec's own glass sealed unit plant have now been converted to the Edgetech Triseal™.’
With sales operations in America, Europe, Middle East and Asia, Edgetech has strengthened its team in Asia with the appointment of a new Sales Director, James Gao based in China.
Tel: 02476 705570
Alumet
Systems Visited by Queens Awards Office Representatives
On
15th September, as part of this year's Queens Award promotions, last year's
winner Alumet Systems (UK) Ltd of Southam, Warwickshire was visited by
various Queens Awards office representatives.
The photograph shows Alumet's Installation Director
Dean Walton with Russell Jones (Deputy International Trade Director for
UKTI) and Stephen Brice (Queens Awards office).
Contact:
Dean Walton
Tel: 01926 811677
Email: mailto:dean.walton@alumet.co.uk
Major
New Report on the West European Builders Merchants Market 2005
AMA
Research has published the 2nd Edition of the West European Builders Merchants
Market, reviewing France, Germany, Belgium and Netherlands. The report
is informed, incisive and up to date, reviewing key industry trends to
date, as well as future opportunities and threats. The report represents
an invaluable aid to sales and marketing professionals interested in the
European building products industry.
The report analyses market sizes and trends, market structures, key company
shares and positioning.
Emphasis is given to both qualitative and quantitative assessments of
market developments, with interpretation of relevant data to give alternative
viewpoints on future prospects. This 200 page report is packed with relevant
and useful information and analysis, and is available now, giving value
for money at £725.
The EU builders merchant market in the early 2000's has developed very
differently in separate countries. In Germany and the Netherlands, for
example, the construction market has been difficult, resulting in some
loss of share in the 2002-2004 period, while France and the UK have enjoyed
a more buoyant construction market. In addition, Italy has seen a decline
in share, reflecting difficult market conditions, though conversely, Spain
represents the strongest growth market with construction booming in the
last 2-3 years, particularly in the housing sector.
2004 was a strong year in terms of construction in France, but by contrast
Germany experienced continued difficulties with a decline in real terms
in this market.
Despite this notable difference, the forecast for the construction markets
in both of these countries is for growth, though only marginal in Germany.
Prospects for Belgium and the Netherlands are for low level growth, with
the Belgian market affected by strong competition and price pressure and
the Dutch market anticipated to show some recovery following a period
of downturn. The UK has experienced the strongest growth in builders merchants
tumover, but even this performance is lower than overall construction
growth, representing some loss of share to other channels.
Analysis ofthe builders merchants markets in Germany, France, Belgium/Netherlands
includes a review of the differences in structure of the respective countries,
highlighting key market trends, major suppliers and distribution issues.
Since the last edition of this report, there have been significant structural
changes in the markets under review. Three key multi-national groups remain
significant in these markets - St Gobain, whose Building Materials Distribution
division claims to be the European leader in building materials distribution,
Wolseley plc, the UK based company which claims to be the world's largest
specialist trade distributor of heating and plumbing products and CRH,
the Irish building materials group. These companies have expanded and
consolidated their positions in various markets, with CRH the market leader
in the Netherlands, while St Gobain and Wolseley both have major merchanting
operations in France and the UK.
There has been significant activity among buying groups with expansion
and mergers/cooperations within national boundaries, as well as pan-European
links being developed. These developments among buying groups are to be
expected in markets where large groups are operating alongside large numbers
of independents. The buying groups offer the potential to protect and
co-ordinate the interests of the independents and further developments
are likely in this area, in response to the growth of the multi-nationals.
One market to stand out as highly fragmented - even among the fragmented
markets of Germany and France - is Belgium which constitutes a very large
number of independents with no large intemational company dominating the
market like, for example, in France.
In the future, the four markets under review are likely to see further
rationalisation over some time. Alongside structural changes in distribution,
the markets are also likely to see increased concentration of supply as
large groups seek to rationalise supply structures. The CE marking programme
is also likely to expand opportunities for pan-European growth.
Tel: 01242 235724
Email: mailto:sales@amaresearch.com
Web: http://www.amaresearch.co.uk
Saint-Gobain's Yorkshire float glass plant was named as the UK's best factory on 20th September at the prestigious Best Factory Awards in London. Short-listed in six categories, the company scooped four awards, including the overall title Factory of the Year.
Presenting
the award, Dr Marek Szwejczewski Director of the Best Factory Awards and
one of the panel of judges from Cranfield School of Management, hailed
Saint-Gobain Glass as ‘a great example of a modern process plant
in action’, saying, ‘This plant demonstrated exemplary performance
in all areas.‘Success comes from having strong leadership, a clear manufacturing strategy, an imbedded culture of continuous improvement, being customer focused, innovating both products and processes, and investing in improving your capabilities - both the people and the technology.’
Alan McLenaghan, Site Director at the winning Saint-Gobain Glass plant, said: ‘We're absolutely delighted to have won the Best Factory Award and this success is a true reflection of the skill and commitment of the entire team.
‘To be held up as the best in British manufacturing is a huge achievement for such a young site, especially when the competition included established names such as Gillette, Siemens and Campbell's Grocery Products. It is just five years since we started production at the plant and in that time we are proud to have set new standards in innovation and operating efficiency within the glass industry.’
As well as clear float glass, the Saint-Gobain plant produces SGG PLANITHERM® TOTAL 1.3 - the first 'single stock', toughenable and durable high performance low-E glass, launched last year. The glass is manufactured on the UK's first magnetron coater, housed in a £15 million facility opened at the Eggborough plant in July 2004.
In a further show of innovation and growth, Saint-Gobain is investing £4 million in a new extension to the site which will house a laminating line. The new state of the art facility will begin production mid-October 2005, and will produce SGG STADIP / SGG STADIP SILENCE laminated safety glass for the building and architectural sector. Once at full capacity the new investment will be able to produce over 2 million m2 per annum.
As well as the overall Factory of the Year Award, Saint-Gobain Glass won awards in the following categories:
* Best Process Plant Award
* Regional Award Yorkshire and Humber
* Health, Safety and the Environment Award
Market trends indicate that the tide is turning in favour of the planning of tall buildings. Tall buildings, by definition, are those developments that are in excess of 30 storeys. There are in excess of 20 tall buildings planned leading up to 2008.
The
question mark on such developments is the capability of British firms
to successfully deliver these buildings - previous expertise in this new
market is a valuable competitive advantage. Comar Architectural Aluminium Systems recognise that this market impetus is one that few architectural practices, contractors and installers can ignore.
To discuss the impact of the supply and design of tall buildings, Comar Architectural Aluminium Systems is holding a day's seminar at RIBA on the 26th October where speakers from industry bodies, such as the CWCT, CAB, as well as Chris Wilkinson, Wilkinson Eyre, Neven Sidor, Grimshaw Architects & ARUP will discuss their UK based yet world-wide expertise in delivering Tall Building Solutions.
In order for architectural practices from around the UK to understand the importance of attending this event, Comar will also be holding a RIBA approved CPD on curtain walling.
If you wish to attend this event, please contact Alison Davey, Marketing Manager at Comar Architectural Aluminium Systems for a booking form on mailto:alisond@parksidegrp.co.uk or 020 8685 9685.
Discussion is welcomed throughout the day and architectural/contractor feedback on systems design and supply is of paramount importance. Design research will be undertaken throughout the day to really find out what the architectural market requires from the supply chain, this market research will be published and be available for attendees.
The aim of this event is to create real discussion on delivering the design concept of tall buildings through the supply chain. It is an unmissable event for specifiers, contractors and installers who want to keep abreast of current and future architectural trends.
http://www.comar-alu.co.uk
Aspect
Chooses System 10 to Spearhead Growth Plan
Exeter-based
fabricator Aspect Windows (Western) Ltd, established for 25 years, says
that it is celebrating accelerated public sector growth, nine months after
switching to WHS Halo's System 10 window profiles.
With
a broad base of existing clients, Aspect Windows was in search of a profile
supplier that could build on its successful track record in the public
sector, as Managing Director Graham Cooling explains:
‘Our current customer base includes local authorities, schools, county
councils and hospital trusts, and we were looking for a partner who could
help us to expand further into these sectors.
‘System 10 offered us the perfect combination of sales, marketing
and technical support together with a superb range of high quality products
- all backed up by the breadth and length of their public sector experience,
which spans more than 20 years.
‘Working closely with Aspect's Operations Director Steve Cooling,
the System 10 team were extremely helpful during the transition period,
helping to ensure that any disruption to day-to-day operations was kept
to an absolute minimum. With the support of System 10, we opted to 'make
the move' during December and January, traditionally our quietest period,
and their staff were on hand to help, even handling the re-programming
of the CNC machinery used for window fabrication.’
In addition to a long-standing relationship with Devon County Council,
Aspect has enjoyed a 15 year working partnership with East Devon District
Council. Richard Satterly of Charles E Ware & Son, a leading architectural
firm subcontracted by East Devon District Council to deliver its social
housing refurbishment programme, comments:
‘Aspect Windows has already installed more than 3000 new windows
as part of East Devon District Council's drive to fulfil the requirements
of the Decent Homes Standard, and strong partnerships with their suppliers
are vital if Aspect is to continue to deliver and maintain major contracts
such as these.’
Aspect currently employs 30 people at its 6000 sq ft fabrication facility
and is looking ahead to exciting times, with expansion into the manufacture
of composite doors set to commence later this year. Construction of a
dedicated 3000 sq ft manufacturing facility employing six new staff is
already under way and Aspect is also set to receive BS7950 accreditation,
certifying the enhanced security levels of its products.
Graham Cooling adds: ‘We are confident that with the continued support
of System 10 and its specialist expertise, we will soon be winning more
public sector contracts and continuing our business growth.’
Commenting on Aspect's choice, Mike Stevenson, Sales & Marketing Director,
Public Sector, for WHS Halo System 10, said: ‘Aspect is an ideal
partner for System 10. The company had experience in the public sector
but recognised that it needed not just the right profile but equally important,
the right level of supply chain support if it was to continue to grow
in this market.’
System 10 profiles are used in public sector developments throughout the
UK and are currently specified by some of the UK's largest social housing
providers. It is estimated that System 10 now accounts for one in every
five windows installed in public sector social housing.
For further information on Aspect Windows, please call 01392 444233. To
find out more about the range of PVCu window profile systems available
to fabricators from WHS Halo, please visit http://www.system10.co.uk
or telephone 0121 749 3000.
Mustang®
continuous aluminium guttering system has risen in popularity for homeowners
across the UK and has led Aluminium Roofline Products Ltd to expand from
12 to 50 employees in three years to stay ahead of the demand.
Jim Muddimer, Managing Director of ARP, says: ‘Customers like the
fact that once Mustang® is fitted they can forget about it. Our continuous
aluminium guttering is the only system to have BBA certification for all
components of the system.
'Combined with a life expectancy of at least 30 years, this means we offer
peace of mind as well as a great looking product. Thanks to this, customer
satisfaction has meant word of mouth sales have increased. So to ensure
that we stay ahead of the increasing demand for our products we've taken
on more people to accommodate them.’
Tel: 0116 2894400
Web: http://www.arp-ltd.com
Hurst
Takes the High Road with New Fleet
Hurst
Plastics, the UK manufacturer of PVC-U door infill panels and polymer
doors, has taken delivery of a new fleet of vans to help the company meet
its strategic objective to further improve its already impressive service
and distribution levels.
The
Kingston-upon-Hull based company now has a large fleet of Iveko Daily
S12 vans, worth £250,000, which are equipped with the latest satellite
navigation and tracking facilities worth more than £25,000.
Hurst has recently appointed a logistics manager to take responsibility
for the company's expanding distribution network throughout the UK. Chris
Loughlin will manage the fleet and co-ordinate deliveries to ensure the
highest levels of service to the customer, while maintaining the company's
reputation for delivering to agreed timescales 99.6 per cent of the time.
Chris will also be working on minimising the impact of the new 48 hour
working directive on customers, which is to be launched next year.
At present, more than 80 per cent of panel and polymer door deliveries
are on Hurst's own transport. This is an achievement in itself, but given
the ambitious figure of 95 per cent set as a key performance indicator
for Chris Loughlin, Hurst's reputation for exceptional delivery and service
levels will be further enhanced - clearly a win, win situation for all
concerned.
The vehicles will also be equipped with Hurst Plastics' bright, livery
to ensure that a consistent brand message is portrayed in all of the company's
material.
Hurst delivers its products within three to five working days and has
a 24 hour turnaround option for urgent requirements.
Hurst Plastics also supplies a wide choice of glazing options and a selection
of GRP products, including overdoor canopies, bow canopies and conservatory
roofs.
Tel: 01482 790790
Email: mailto:samantha.kerr@hurst-plastics.co.uk
Web: http://www.hurst-plastics.com
Plastec
Prefers Bygone Collection for Conservation Areas
Seven
years ago David Forey of Plastec Windows saw Masterframe’s PVC-U
sliding sash windows on the WHS Halo stand. ‘After seeing the quality
and performance of the windows, we soon signed up and haven’t looked
back since. It was the best move we could have made - the competition
just doesn’t compare.’ The company is now a firmly established
Bygone Preferred Installer, with exclusive access to the Bygone Collection
window.
Plastec
recently replaced five PVC-U casements with Bygone Collection sash windows
in a terraced cottage in the middle of St Ives. David Forey, Director
of Plastec gives further details: ‘The property was in a conservation
area and the local council had removed the permitted development rights
– so we had to apply for planning permission. The office we dealt
with was particularly fussy – but couldn’t refuse as the proposed
windows were a vast improvement on the casements we hoped to replace.
The homeowner was delighted with the result – the new windows were
far more in keeping with the original style of the house. Our average
order value is £6-7,000 for 6-7 windows, about £1,000 per
window, almost unheard of in Cornwall. For that amount, it’s well
worth any effort involved.
‘The Bygone Collection window is the best on the market. It’s
sold on the quality of its performance and its authentic appearance. Masterframe’s
sashes are priced on a par with timber windows, but actually have much
more to offer – customers accept the price because it’s a premium
product.’
Plastec returned to Glassex this year to compete in the Installer’s
Challenge, coming second on Tuesday’s heat, winning a Dewalt vacuum
cleaner. The company, based in Redruth, Cornwall, has been in business
for 12 years, and has a turnover of £1.2 million. Sash windows make
up a third of the business.
Tel: 01376 510410
Web: http://www.masterframe.co.uk
UPVC
Warehouse Attracts Complaint
A
complaint objecting to a regional press ad for windows and conservatories
for UPVC Warehouse, Wolverhampton was upheld according to information
published by the Advertising Standards Authority (ASA).
Complaint:
Objection to a regional press ad for windows and conservatories. Text
stated 'For the last 10 years, people in Wolverhampton have been able
to buy high quality windows and conservatories at low warehouse prices
...'. The complainant, who understood that the previous company, Wolverhampton
UPVC Warehouse Ltd, was in the process of being liquidated and the new
company, UPVC Warehouse, had been incorporated in September 2003, challenged
whether:
1. the claim 'For the last 10 years, people in Wolverhampton have been
able to buy high quality windows and conservatories at low warehouse prices'
was misleading and
2. UPVC Warehouse were trading unfairly on the reputation of the previous
company without honouring their guarantees.
Adjudication:
Complaint upheld
UPVC Warehouse said, although they operated from the same address as the
previous company, Wolverhampton UPVC Warehouse Ltd, they were not connected
to the previous company; they pointed out that they had different directors
and a different company number and that UPVC Warehouse was a trading name
only. They argued that readers would not be mislead by the ad because
it made clear that people of Wolverhampton had been able to buy high quality
upvc products for the last ten years and did not mention the name of their
company.
We noted the ad stated their trading name, UPVC Warehouse, with their
address and considered readers were likely to infer from the ad that UPVC
Warehouse had been trading for ten years. Because they had not shown they
had taken on the debts or honoured the guarantees of the previous company
under liquidation, and because the present company had been trading for
less than two years, we considered that the reference to ten years' trading
history was misleading and UPVC Warehouse were unfairly trading on the
reputation and heritage of the previous company. We told UPVC Warehouse
to delete the claim 'For the last 10 years, people in Wolverhampton have
been able to buy high quality windows and conservatories at low warehouse
prices ...' from future ads and advised them to consult the CAP Copy Advice
team before advertising again.
The ad breached the CAP Code clauses, 3.1 (Substantiation), 7.1 (Truthfulness)
and 20.2 (Unfair advantage).
West
Yorkshire Windows is Called in by ITV as Conservatory Expert
West
Yorkshire Windows, part of Conservatory Outlet, the new initiative offering
small and medium conservatory installation companies the opportunity to
join a team of growth focussed conservatory installation companies nationwide,
was chosen by Granada television to put right a House of Horrors in a
new programme due to be aired in January.
Granada found victims Mr and Mrs Jones from a national newspaper story
which told how they spent over £40,000 on legal fees trying to sort
out their conservatory. The Jones' were awarded £79,000 after an
independent surveyor was brought in who found 180 different faults with
the conservatory. But Mr and Mrs Jones didn't get a penny as the company
who installed the conservatory was in administration.
‘The state of the conservatory is disgusting,’ explains Matthew
Glover, Managing Director of West Yorkshire Windows. ‘The whole building
moves several inches when even light pressure is put on the frames. In
one part there are no fixings between the corner post and the window frame.
Dreadful installations like these give the industry a bad name and West
Yorkshire Windows is pleased to be representing professional installers.
The filming schedule is tight but we are happy to take part and to give
Mr and Mrs Jones the new conservatory that they'd hope for.’
Tel: 01924 881920
Asset
Wins Four Year Barnet Partnering Deal
Sheerframe
windowmaker Asset Manufacturing has been named partner of choice in a
major four-year home improvement programme for the London Borough of Barnet.
Main contractor Balfour Beatty is one of three companies selected as key
partners by the go-ahead borough, as it implements a major programme to
meet the Decent Homes standard for its housing stock. Thetford-based Asset,
one of the UK's leading window suppliers to the social housing sector,
has been selected as Balfour Beatty's exclusive PVCu windows partner.
Asset expects to begin installing Sheerframe windows in homes in Barnet
as early as September in contracts valued at over £500,000 in this
financial year alone.
Says Asset's Mike Gaskell, ‘We have an exemplary track record of
partnering with Balfour Beatty and with a number of London boroughs. This
contract is significant in its scale and complexity. We're delighted to
have been selected.’
Barnet is the fastest growing outer London borough with a population of
314,500 (2004) and a total of 11,800 council owned dwellings. A survey
completed in 2002 identified that around 35% of council owned stock did
not meet the decent homes standard. In consultation with residents as
part of the council's ‘priority and choice’ process, Barnet
took the decision to include DHS compliance as a core objective.
Balfour Beatty Construction Ltd chose Asset as part of its supply chain
programme, via which the £450million turnover company ‘embeds’
key suppliers into the procurement process at the earliest opportunity.
Says Balfour Beatty's Lee Gledhill, ‘Through greater integration
and better communication, resources with the most relevant knowledge are
involved in the key decision making process early in the process, and
together we can deliver best value. Asset has demonstrated an exemplary
partnering approach on previous projects and we are delighted to have
the company as part of the team on this major project.’
All Sheerframe windows installed within the contract feature organic carbon
stabilisers in place of lead additives. As part of its commitment to sustainability,
Sheerframe systems company L.B. Plastics took the decision to eliminate
heavy metals from all its PVC products 10 years in advance of the EU voluntary
agreement to do so.
http://www.asset-windows.co.uk/welcome.htm
MBA
Launches a System for Managing and Measuring Employee’s Performance
MBA
says that it has successfully provided ‘performance improvement’
and recruitment services to the industry. MBA holds the view that; 'in
increasingly demanding markets, differentiation is ultimately determined
by employees'. As part of it’s expanding portfolio of services, the
company has launched onto the UK Appraisal Smart’s Assessment Management
and Appraisal system, which for as little as £10.00 per year per
employee will set and quantify employee’s achievements against KPIs’.
Chris Ball, Senior Partner of MBA says; ‘In this difficult market,
a company’s very survival will depend on both the quality and performance
of its people. It is these people’s skills, efforts and achievements
which will create differentiation and survival. Yet very many companies
do not have, or do not know how to implement a quantifiable process of
managing or measuring employee’s performance against expectations,
objectives or Key Performance Indicators, (KPIs’)’.
Most companies still rely on informal and subjective measurement of performance,
based on loosely defined KPIs’ and casual observations. Where these
do exist, they are burdensome and very imprecise. Invariably, they lead
to inaccurate Performance Appraisals that do not accurately reflect individual
performance, quantify either over or under achievement, nor establish
training need or obstacles to success.
Chris Ball adds; ‘The cost employing people is huge and the greater
part of any overhead. Companies make strenuous efforts to ensure that
their investment in machinery pays-off, but too often ignore the people-management
side of things, just leaving employees get on with it’.
'Some either keep their heads down and are a simply a cost as passengers.
Others fail and are a burden, the cost to the business being a considerably
more than their salary. These costs are not just those of underperformance,
they can also impact on staff retention, overall performance, quality
and customer service, all of which come off the bottom-line’.
Conducting Performance Appraisals is something most managers and supervisors
do not look forward to, or do not know how to do. This is mostly due to
previous bad experiences with it, either as an Appraisee, ‘receiving’
an Appraisal, or as an Appraiser, having to ‘assess’ staff members.
Also, dealing with differences of opinion, due process of employment legislation
and conflict.
Performance Management is not an additional responsibility for line managers.
Rather, it should be seen as an effective way of managing and developing
their reports, and a fundamental part of a managers responsibilities.
In fact, managing measuring employee performance is the very essence of
a manager's job; not something that keeps them away from it. MBA now offer
a simplified, inexpensive but powerful tool to remedy this problem.
Chris Ball concluded; ‘The payback and bottom-line returns on improving
employee performance for as little as £10.00 a head are enormous.
When we say to the industry that we can improve the performance of their
capital spend by between 2 and 5%, they are receptive. Should we say that
these improvements can also be achieved on the much larger cost of employees,
some are reluctant to invest in this process. Now, we offer an incredibly
cost-effective and company-wide solution to all companies, regardless
of size’.
For more details, to receive further information on Appraisal SmartTM,
or for an emailed automated PowerPoint presentation, call Chris Ball or
Karen O’Sullivan on 01242 821 432. Alternatively; Nigel Moffat on
0117 973 6353.
Web: http://www.mba-associates.co.uk/
Astraseal
Helps Hounslow Homes Meet Decent Homes Standard
In
line with the requirements of the Decent Homes Standard, Hounslow Homes
Ltd is replacing the windows, doors and cladding where installed on the
remainder of its 16,500 properties.
The
ALMO (Arms Length Management Organisation) has signed a Partnering Agreement
with specialist commercial fabricator Astraseal to carry out the replacement
using Rehau's 60mm REHAU-Tritec system.
A typical example of the success of the project is on the Oriel Estate
in Hanworth, Middlesex where multi-storey flats, bungalows and townhouses
have been upgraded to include new windows and doors, along with associated
replacement cladding, and even new balcony rails and supports.
Other installations have been windows and doors at sheltered housing complexes
in Brentford, Isleworth and Bedfont, Middlesex, plus a number of further
housing sites around the Hounslow Borough. The Partnering Agreement is
on going and this phase is estimated to be worth around £2.5m.
Hounslow Homes Ltd awarded the agreement to Astraseal because the company
has a good track record in the public sector, with 14 similar partnering
agreements already in place with social housing providers.
Astraseal fabricates in Rehau's 60mm, 70mm and S719 Heritage vertical
slider system as well as the REHAU-Polytec 50 curtain walling system so
can supply products to complete any replacement requirements.
Tel: 01989 762600
Window
and door hardware specialist Avocet, has launched a new department dedicated
to providing solutions to customer issues and problems. Avocet Assist
is the culmination of investment by the company to deliver its promise
to set and maintain standards in customer care.
Avocet
Assist consists of an integrated team of specialists from all disciplines
within Avocet, including accounts, technical and distribution, all located
in one office with a dedicated department head. ‘We aim to resolve
all disputes and queries within 24 hours to the customer's total satisfaction,’
explains Jonathan Fennell, Sales and Marketing Director.
‘With the recent expansion of the company and a £4m investment
in a brand new state of the art distribution centre, it is crucial that
any problems that arise are dealt with swiftly and efficiently. Within
any organisation, there are inevitable problems and the establishment
of Avocet Assist is a proactive approach to resolving problems quickly
and efficiently.
‘As market leaders in the manufacture and distribution of window
and door hardware, Avocet has dedicated enormous resources to ensure that
the company retains the lead it has established as the forerunner in the
provision of customer services. Having one individual department to deal
with customer issues from start to finish eliminates stress for the customers
and minimises interruptions to the daily operation of the company.
‘For the past six months, we have been encouraging our customers
to call the department directly and the results have been significant
in forging stronger client relationships. If left unresolved, disputes
can be incredibly expensive in terms of both costs and time. By launching
Avocet Assist, we are delivering excellent value, not only through our
product range but with our commitment to customer care,’ concludes
Jonathan Fennell.