Welcome to THE GL@ZINE News 26th September 2006

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They Made it a Night to Remember

The industry's most sparkling event, the G06 Awards, paid tribute to its finest at a magnificent Presentation Gala Dinner hosted by celebrity impressionist, Alistair McGowan, at the Hilton Birmingham Metropole on 15th September. Close to 700 individuals from all walks of the glass, glazing and fenestration business joined forces to celebrate in style, excellence and innovation amongst deserving members of the industry.

The event, the best so far of the three put on by organiser Tony Higgin, has received positive feedback from its sponsors, several of which have confirmed their participation in next year's event, as well as the judges who reported that the significant increase in entries were all of a very high standard. The audience enjoyed an exceptional performance by Alistair McGowan who was witty, respectful and entertaining as he handed out the trophies while joking about the industry and even impersonating one of the winners! It also raised a substantial sum for Hope House Children's Hospice Charity through GM Fundraising.

The winners were:

Social Housing Project of the Year - Sovereign Group
Energy Efficiency Initiative of the Year -Edgetech
Promotional Campaign of the Year - Pilkington Activ
Health and Safety Initiative of the Year - Kawneer
Specialist of the Year - Edgetech
Glass project of the Year - Alumet Systems (UK)
Glass Design Student Award - Chris Edwards
Customer Care Award - Safestyle UK
Training and Development Initiative of the Year - Lister Trade Frames
Conservatory Installer of the Year - T & K Home Improvements Ltd
Installer of the Year - Warmseal Windows(Newcastle)
Glass Company of the Year - Glass UK
Fabricator of the Year - Masterframe UK

‘The Awards Scheme itself is primarily designed to promote the positive aspects of our business and reward achievement and best practice which I believe is intrinsic to an industry which all too often suffers bad press,’ commented Tony Higgin. ‘However, it also brings a cross section of people together under one roof to network, exchange ideas and discuss market issues within a good spirited and social environment. The benefits speak for themselves and I'm delighted that the G-Awards have become a firm fixture on the industry's calendar.’

Tel: 01923 461527
Email: tony@theglazine.com


Guests Bond with Bohle at G06 Awards - Literally!

When lavish functions like the recent G06 Awards take place, few are aware of the huge amount of work that goes on behind the scenes to prepare for such impressive events. But the sight of a couple smartly dressed for the evening working away and totally absorbed in a quite corner of the banqueting room just minutes before the proceedings were to begin would have caused some curious glances. But for Tony and Jackie England of Specialist Glass and Mirror Company GGP of Worcester, this was one of the most important jobs they had undertaken and, with just minutes to spare before 700 guests filed into the luxuriously appointed room, the pressure was building too.

The strange scene of two elegantly dressed people beavering away with a Bohle UV Bonding kit and a number of pieces of glass came about when a horrified Tony Higgin, organiser of the G06 Awards, unpacked the dozen trophies that were to be presented to the category winners during the evening. Three of the trophies had broken away from their bases and, with just a couple of hours to spare Tony sent an SOS to Bohle boss Gary Dean to see if he could help. Gary in turn phoned Tony and Jackie, two of his guests for the evening who were already on the way to the venue, to see if they could do anything and as luck would have it they had a UV bonding kit in the boot of their car.

‘You can imagine my horror when I found that three of the trophies were broken,’ explained Tony Higgin. ‘People were already enjoying their champagne in anticipation of the evening's entertainment and proceedings and I had trophies in pieces. I called Gary and he immediately contacted his guests - I can't believe our luck that they had the UV bonding kit with them - I am very grateful to Tony and Jackie who showed immense skill and composure to repair the trophies. After their work the trophies were perfect and no-one had any idea of the disaster that had averted.’

Gary Dean was happy to have helped: ‘The most I carry is a Swiss Army knife so for my guests to have one of our UV bonding kits in their car was a blessing. When I asked Tony and Jackie to join us for the evening I really didn't think they would be asked to work! But they took up the challenge and saved the day with no-one any wiser.’


Pilkington Activ™ Cleans Up At The G06 Awards

The national advertising and promotional campaign that has resulted in sales of Pilkington Activ(tm) multiplying ten-fold in just a year and boosting sales for thousands of installers, has been voted 'Promotional Campaign of the Year 2006' in the G06 Awards that took place recently.

The Award recognises the efforts of the Pilkington Activ™ marketing team in the development and execution of its £2 million 'Keep up World' spring campaign that involved extensive TV, newspaper and magazine advertising, coupled with intensive public relations through key consumer media, and use of the Internet with a special web site. The theme of the engaging campaign highlighted imaginary and dubious inventions and suggested consumers should choose an invention that really worked: Pilkington Activ™ self-cleaning glass. The campaign has been successful in not only driving sales of the product to more than 50,000 metres2 per month whilst also providing a welcome boost for thousands of window and conservatory installers.


Pilkington's Matt Buckley (left) and Ian Spokes accept the Award for Promotional Campaign of the Year for Pilkington Activ(tm) from Tony Higgin and Alistair McGowan, assisted by Morei Higgin.

Matt Buckley, Marketing Director for Pilkington Building Products UK and the man credited with driving the campaign forward, could not conceal his delight as the Award was read out: 'Perhaps I am supposed to be very restrained and pretend that I was confident all along we would win,' he remarked afterwards, 'But I wasn't. This is a fantastic achievement for all of us at Pilkington and recognition for the gamble we took and the hard work the internal team and our external agencies have put into this. This has been great fun to work on and comes just as the latest advertising hits the screens and presses... absolutely delighted!'

Ian Spokes, who heads the team of Pilkington Activ™ product specialists in the UK, collected the Award with Matt Buckley: 'Being in the front-line I have seen the results of the campaign at first hand and didn't need any marketing stats to see the difference the promotional campaign has made to our sales but more importantly of course, the sales of our customers. It has come at the right time and the market has really taken to Pilkington Activ™. I might even buy a round of drinks!


WHS Halo Scores a Top Treble at G06

An excellent showing from WHS Halo customers at the G06 awards last Friday (September 15th) saw three businesses emerging triumphant in some of the most keenly fought categories. In these, the third awards since their inception, WHS Halo customers were crowned Fabricator of the Year and Installer of the Year; and won the Training & Development Award.

The winning companies were:

1. Masterframe (Witham) – Fabricator of the Year

2. Warmseal Windows (Newcastle) – Installer of the Year; and

3. Lister Trade Frames (Stoke on Trent) – Training & Development Award

This year's success follows a bumper number of wins by WHS Halo customers last year; and another treble at the inaugural G04 event. It was also something of a case of déjà vu; as all three businesses were big winners at G05 too. On that occasion, Warmseal scooped both Installer (again), and Health & Safety Initiative, of the Year; while Masterframe bagged the Customer Care award and Energy Efficiency Initiative of the Year. The Training & Development Award presented to Lister Trade Frames also completed a double for the company, having collected the Fabricator of the Year Award at G05.

Top comedian Alistair McGowan – from BBC TV’s Big Impression – took on the role of MC for the evening at the Hilton Birmingham Metropole Hotel; and presented winners with their trophies to the applause from more than 700 luminaries from the glazing industry and their guests.

Sam Kennedy, WHS Halo’s Consumer Division Sales & Marketing Director, said of the award hat-trick: 'The G Awards have quickly established themselves as a credible means of recognising the talent and quality that exists within our industry. Once again we were delighted to support the awards as a main sponsor, an involvement made even more delightful now that our customers have also been shown to be at the forefront of professionalism in the industry. To see our customers win in three of the categories was a great result – especially when you consider that a number of categories were not relevant.'

Tel: 0121 749 3000
Web: http://www.whs-halo.co.uk


G06 Success For Emplas And T&K

Emplas Window Systems celebrated its 21st birthday in style at the G06 Awards as the only trade fabricator to be chosen as a finalist in the prestigious 'Fabricator of the Year Award', while at the same time its retail subsidiary, T & K Home Improvements, triumphed as winner of the 'Conservatory Installer of the Year Award'.

Kevin Johnson, Managing Director of both Emplas and T&K, said:
'We are delighted with our success at G06, and particularly that the industry has paid recognition to the high levels of product quality and customer service for which both companies are renowned. And I am especially pleased for all our staff as I am proud of their achievements over the last 21 years'.

Kevin continued:
'Both Emplas and T & K are fortunate to have very stable workforces, many of whom have been with the companies for 15 years or more. This experience and expertise is one of the keys to providing consistently high standards in the delivery of quality products backed by good customer service. As a result, Emplas has had good growth this year and is attracting quality window installers and retail companies. I expect to see similar growth in 2007'.

Emplas was established in 1985 by Kevin Johnson and manufactures in excess of 1200 frames per week using the Profile 22 60 mm chamfered and 70 mm fully sculptured suites. The company is involved in all the main market sectors, but specialises in supply to trade installers. This year Emplas has announced a number of new initiatives and products, including a range of 270 standard conservatories that effectively compete with B&Q, stable doors, vertical sliders, and composite doors.

The company is committed to the highest standards of product quality and has an impressive list of quality accreditations. The Emplas customer support range is extensive and includes bespoke individual marketing campaigns for customers, as well as a special package for fabricators who may wish to cease fabrication and buy in frames.

T & K Home Improvements has also benefited from considerable investment during the last year. In 2005 the company unveiled an extensive conservatory village 'Conservatory World', which features 15 fully-furnished conservatories. Many options of styles, finishes, fittings and furniture are shown to full effect, allowing customers to make informed decisions when choosing a conservatory.
And for customers who prefer to do the 'leg work' from the comfort of their home, www.tkhi.co.uk is an innovative website that includes virtual tours of all the conservatories in 'Conservatory World'.

T & K maintains a strong culture for customer service and this has led to high levels of customer satisfaction, which in turn produces many recommendations and a loyal customer base. Four years ago, conservatories accounted for less than 20% of T & K's turnover, whereas today that figure has increased to 73%, effectively transforming the company into a conservatory installation specialist.

For further information on Emplas Window Systems, telephone 01933 674880 or visit www.emplas.co.uk.

For T & K Home Improvements, telephone 0800 622716 or visit www.tkhi.co.uk.


Glass UK takes Title for G06 Glass Company of the Year

‘I see winning this year's G06 Award as Glass Company of the Year as a potential springboard to further success,’ said Rod Milicevic, the company's founder, on hearing news of the award on his return from taking part in this year's Cannonball 8000 rally between London and Budapest.

The kudos that goes with winning this award is only one part of it, the impression it creates with existing and potential customers is such that past winners have been able to use it as a stepping stone to further success.

Already successfully operating from its new factory, Glass UK is now looking forward to making the most of the next 12 months as the G06 Glass Company of the Year.


Receiving the award for Glass UK - From left to right, Morei Higgin, Nigel Sissons of SAPA on behalf of the Glass and Glazing Federation, Warren Evans, Sales Director - Glass UK and Geoff Robins, Commercial Director - Glass UK with Alistair McGowan, host of the G06 Awards.

‘I think it's true to say that at Glass UK we manage to mix business with pleasure in a number of ways. First, by offering service and products that both make us market leaders, and secondly - and I'm not sure about the level of pleasure involved because it was darned hard work - by recently rallying 1200 miles across Europe with Neil Sharda to raise money for a children's charity.

‘That typifies the company,’ says Rod, ‘in that everybody works hard, and gets a lot of pleasure out of it, but we also play hard which keeps us on our toes and that's reflected back into the business.’

The company's project and product portfolio obviously impressed the judges, clearly indicated by the fact that this was the second year Glass UK had been nominated in this category.

Meanwhile, the list of complementary products like Blink intelligent glass, Glass FX colour coating using the GlassKote system and its sheer glass Sensoriums made Glass UK's entry one of the strongest it has submitted to any industry awards competition in recent years.

‘While I'm not going to emulate one or two recent Oscar winners by bursting into tears,’ joked Rod Milicevic, ‘this does give me a perfect opportunity to thank everyone at Glass UK for the effort they've put in to make the company the success it is today.
‘The G06 Award is really the icing on the cake as far as I'm concerned.’

Tel: 01753 653844
Web: http://www.lmcgroup.co.uk


Synseal takes Pole Position at Glassex 2007

Synseal, window and conservatory systems company, has announced it will take the pole position at Glassex 2007.

Nick Dutton, Synseal's Sales and Marketing Director, comments: ‘We are delighted to take the pole position at Glassex in 2007 for a fourth year in a row. There's been a lot of speculation about the future of the show, but after speaking with Dave Broxton we were encouraged with his planned changes for next year, especially his plans to make it more relevant to visitors. Much of the industry has been through massive changes, and it's important for bigger companies to maintain support for the number one show. Synseal is looking forward to another successful show in 2007.’

Heading up the Glassex team is Dave Broxton: ‘The whole team is delighted that one of the industry’s leading companies is supporting the changes we are making for Glassex 2007. It's an important year for us, and Synseal's commitment to the show can only be good for the industry as a whole.’


Tony Crutcher Rejoins Kestrel-BCE as Sales and Marketing Director

KESTREL-BCE, one of the UK’s leading manufacturers of PVC-U and PVC-UE roofline, cladding, window board and trim products, has appointed Tony Crutcher as Sales and Marketing Director. The appointment is part of a number of recent developments at the company, signifying a new era of growth and profitability.

Tony has been invited to return to Kestrel-BCE by Managing Director Paul Neilson after an eight-year absence from the firm. The move marks the reforming of an ‘old team’ to spearhead a new drive for product innovation, improved customer service and distribution, focusing on the specification and new build market.

In his previous career at Kestrel-BCE, Tony pioneered the introduction of several unique PVC-UE roofline products, in particular the K-Wave system of scallop bargeboards with a sealed edge, installed in over 10,000 houses nationwide.

With Paul Neilson at the helm, and a strong UK sales force, Tony believes Kestrel-BCE is well placed to serve a growing customer base.

Says Tony:
'In a highly competitive market, winning increased market share will be a challenge, but it’s one that we believe Kestrel-BCE is now in good shape to achieve. We can build on a well-established reputation for quality and value in 'fitter-friendly' products with continual product innovation, particularly in the areas of colour match and durability.'

Kestrel-BCE is aiming for the highest standards of reliability and responsiveness in customer service, backed by investment in state-of-the-art manufacturing and distribution facilities. The company’s 140,000 sq ft factory in Scunthorpe keeps 100% control of production, raw material sourcing and blending of its PVC-U and PVC-UE profiles, enabling the company to achieve consistent high quality and value through lean manufacturing to ISO 9000 standards.

Equally important to the company’s strategy are purpose-designed warehousing facilities, near Stoke-on-Trent, which provide a central hub for efficient UK distribution, guaranteeing ready availability to Kestrel customers nationwide.

'Kestrel now has the personnel and infrastructure necessary to meet the expectations of our customers for service, quality, availability and range. We are looking forward to some exciting times ahead,' says Tony.


Total Glass Supplies VELUX Windows

In a further enhancement to its comprehensive choice of windows, doors and ancillaries, Total Glass can now supply the full range of VELUX roof windows, blinds and accessories.

The versatile roof windows have been introduced in response to customer demand, reinforcing the Liverpool fabricator's commitment to its 'Everything Windows, and we mean everything!' philosophy. Timber window board is also available in a choice of colours and woodgrain finishes, complete with joints and end caps.

‘With a 97% market share, VELUX is a popular choice for quality roof windows and ideal for use in extensions and loft conversions. Our customers can now source everything for the complete project with just one call, saving them both time and money,’ says Stuart Waring, Total Glass Sales and Marketing Manager.

As well as the convenience of telephone ordering, customers can also call in to the Total Glass trade centre where they can browse a choice of catalogues featuring the full range of VELUX products, including an eye-catching selection of practical blinds.

Fast turnaround and delivery to site is all part of the Total Glass approach to providing quality products coupled with excellent customer service. For more information, contact Stuart Waring or Julian Wetherall on 0151 549 2339 or visit the website at http://www.totalglass.com.


Advantage Trades Up to Windowlink

Windowlink has developed a pricing program for PVC-U products sold through trade counters supplied by trade manufacturer Advantage Windows and Conservatories. The tailored software enables branches, including Advantage's Window Installers Warehouses, to provide instant quotations for a wide range of Advantage products, from windows and conservatories to plastic building ancillaries and door products. Once confirmed as official orders, quotes are accepted by Advantage for manufacturing online.

Cheshire-based Advantage already offers a bespoke version of Windowlink's Focus Plus presentation and pricing software to allow its customers to price orders for doors and windows alongside the homeowner. Following the success of this initiative the company recognised the potential of offering a similar support solution as part of its Window Installers Warehouse (WIW) concept.

WIW has been set up by Advantage to help trade counters maximise their business potential with a reliable source of top quality products at competitive prices, plus the backing of a major manufacturer. Danny Hague, Advantage's Group Commercial Director explains: ‘In the fast moving trade counter environment customers want accurate prices on the spot. With Windowlink's software WIW staff can produce a quote at the click of a mouse - it's a great sales tool.

In addition to immediate pricing the software provides an ancillary checklist to ensure all the necessary components are included in the quotation. Trade counter staff can deliver a professional service with speed and efficiency, which in turn will boost sales productivity within the branch.

Windowlink is working closely with Advantage's IT department to install the software in participating branches. Danny Hague concludes: ‘We are really impressed with Windowlink's support and flexibility. Every trade counter has different requirements in terms of product mix based on their geographic location and customer profile, so each one receives a personal visit and is given the necessary training to get them up and running. So far 30 customers, of which 18 are WIW branches, are using the software and many more are interested in taking it on.’

Tel: 0870 7701640
Web: http://www.windowlink.com


Dow Corning to Launch Quality-Assurance Initiative

Dow Corning will be launching a quality-assurance initiative for the European structural glazing and insulating glass market at Glasstec 2006.

'The move is aimed at bolstering Dow Corning's global leadership in structural bonding and sealing solutions in the construction sector. The initiative (scheduled to be formally announced at the Glasstec industry fair in Duesseldorf on Thursday, Oct. 26th), is aimed at the entire construction industry value chain - from real-estate owners to architects, facade consultants and engineers, system suppliers, fabricators and applicators' Dow Corning said.

The silicone producer declined to provide further details ahead of Glasstec. But Dow Corning executives indicated that they believe that structural glazing - a facade technology developed more than 30 years ago and which eliminates the need for traditional mechanical fastening - makes it possible to meet increased performance requirements in the new building and renovation market.

'Silicone-based structural glazing provides exceptional performance in terms of safety, durability and sustainability. We are convinced that it provides a cost-effective answer to many of todayís challenges in building design and construction,' said Eric Mannaerts, Dow Corning European Industry Director, Global Construction Industry.

With structural glazing, the silicone in the adhesive bonds chemically with panels made from glass, stone, metal or wood and the curtain-wall frame, creating strong and durable adhesion. This bond becomes part of the structural fabric of the building, offering exceptional resistance to thermal stress, earthquakes and high winds, as well as bomb blasts, fire and intrusion.

Structurally glazed facades insulate the building from heat and cold with a continuous outer skin. The technology's great flexibility allows architects and engineers to innovate by designing environmentally active buildings, with facade-integrated photovoltaics or mobile, 'living' facade systems which adapt themselves to solar radiation, temperature, wind and shadow.

Web: http://www.dowcorning.com


Foilcraft Provides a Rockdoor Solution

When it came to transfer foiling expertise, Rockdoor, the UK composite door manufacturer approached Foilcraft for a specialist and quality-led solution.

Foilcraft provides Rockdoor with an exterior grade hot transfer lamination solution using a process that has been successfully employed in a wide number of applications in the home improvement sector. This exterior grade lamination solution provides lasting performance combined with a great visual appearance.

Performance, quality and consistency of supply are the key aspects for Rockdoor as Mark Simm, sales director explains: 'Foilcraft is an expert in its field and provides us with a truly great product. Without this we could not offer our own market-leading levels of product performance and customer service. We are only as good as our suppliers and in this case the company has proven to be an excellent partner.'

Peter Gray, managing director of Foilcraft concludes: 'It is a great testimonial in being able to deal with companies of the calibre of Rockdoor. We set ourselves very high standards of product quality and customer service and believe that this has helped cement our close relationship with them. We continue to invest in the product and processes at Foilcraft to ensure that we are the best in what we do.'


Venture Stocks new Aldridge Branch with Freefoam

Freefoam Plastics, one of the largest brands of roofline systems in the UK and Ireland, has announced that Venture Building Plastics has opened a new branch in the Aldridge area.

Venture Building Plastics has always stocked Freefoam products and the opening of the new Aldridge premises based in Brickyard Rd is its fourth branch. The company also has branches in Brierley Hill, Telford, and Worchester.

Guvy Dulai of Venture Building Plastics comments, 'the recent growth of Venture is mainly down to the exceptional efforts of all our staff and the excellent relationship we have with Freefoam Plastics. We always use Freefoam products because of the high quality and efficient service. My mentality is that the customer should get what the customer wants and we try to stock a wide range of products to give our customers the choice they want and with Freefoam, we can accomplish this.'

For more information on Freefoam plastics please log onto http://www.freefoam.com or for information on Venture Plastics please log onto http://www.ventureplastics.info


Perspex Authorises Barkston as Sole Yorkshire Distributor

Barkston Plastics Ltd, one of the UK's largest and most comprehensive plastics companies, has become Yorkshire's only authorised Perspex sub-stockist as a result of an exclusive agreement with Perspex Ltd.

As the largest of just five authorised Perspex sub-stockists throughout the UK, Barkston Plastics Ltd now claims the whole of Yorkshire, Lincolnshire and Nottinghamshire as its exclusive territory. Existing and new customers will benefit from Barkston's close relationship with Perspex as this will provide access to an extensive Perspex technical support team; plus the ability to deliver durability; flexibility; creative potential and an extensive Perspex colour palette.

The existing five sub-stockists were appointed by Perspex to specialise in the distribution of Perspex acrylic sheet across the UK. With exclusive rights over the Yorkshire region, Barkston now holds a unique position within the plastics industry and offers its customers immediate access to both new and established Perspex products, services and fabrication.

Steve Rock, Commercial Director at Barkston Plastics Ltd, said: 'Any individual wanting to use Perspex products direct, or any company purchasing Perspex on behalf of an end-user has to come through Barkston at some stage as we are now the only authorised Perspex Distributor in Yorkshire and are delighted to hold this exclusive position.

'This is an exciting development for us as it gives us exclusivity throughout the region. We will be using our substantial experience and expertise of working with Perspex as both a company and a product to ensure our customers receive a fast, efficient service and have access to a diverse range of Perspex innovations.'

The Barkston Group of companies was founded in 1969 and incorporates Barkston Plastics Ltd and Barkston Plastics Engineering Ltd.

Together the group has a range of services including; 24/7 cutting, customised fabrication and in-house design. The company enjoys a loyal customer base from a range of industries including automotive, retail display, electrical and construction.

A successful management buy out in 2003 has seen the company further expand its capabilities by launching its own product range, investing in new equipment and expanding its premises. The Barkston group of companies now employs over 75 people across four regional sites and has a turnover in excess of £8m.


Profile 22 Celebrates Commercial Victory

PVC-U systems company Profile 22 has won a multi-million pound contract to supply windows, composite doors and curtain walling to contractor ROK Group.

The deal will see the company’s products supplied through its national network of regional fabricators and installer to fulfil high-profile social housing, schools, industrial and new-build projects across the UK. The contract covers 34 of ROK’s regional offices for both supply only and supply and fit contracts.

ROK chose Profile 22 from a shortlist of six systems suppliers and was particularly impressed with the company’s professional and environmental credentials. Profile 22 is one of the few systems companies to hold the coveted ISO14001 standard and operates its business with a clear integration of social, economic and environmental factors.

ROK will also benefit from the systems company’s sophisticated supply chain management and specification support services.

Profile 22 Head of Sales Andrew Reid says: ‘This contract is fantastic news for Profile 22 and its customers. It represents not only a significant business win for us, but recognition of the investment we have made in developing our commercial offering, ensuring it is second to none.’

Jane Gibbs, ROK Supply Chain Director, says: ‘ROK is passionate about the benefits of supply chain management and the appointment of Profile 22 as a preferred supplier shows our commitment to work more closely with our suppliers for mutual long term business objectives.’

Tel: 01952 290910
Web: http://www.profile22.co.uk


Quickslide Re-launches the £195 Patio Door

Quickslide has re-launched the company’s in-line Patio doors with prices from £195 and delivery times as short as 5 days.

Working out of a modern factory with state of the art machinery and full British Standard Certification, Quickslide says that it is consistently looking at ways of driving quality up and prices and delivery times down, always aiming to set new standards for the industry.
This new initiative has been born out of an increased market demand for Quickslide to extend its product range.

Directors Adrian Barraclough and Simon Baines commented ‘we are currently producing in excess of 600 Vertical sliders/week and delivering Nationwide with a comprehensive vehicle fleet. Producing the In-Line Patio was a logical step forward, utilising the workforce skills and transport fleet available’.

Although the prices are low, Quickslide has made no cutbacks on the specification. The patios are Hi-Impact design, internally glazed, include a 4-point locking system, can incorporate a letterbox and are available in Mahogany and Light Oak in addition to the standard white.

For any further information Quickslide can be contacted on 0870 850 4201, orders faxed on 0870 850 4202 or products viewed at http://www.quickslide.co.uk


Sash Scores Top Marks!

'They order, we deliver!’ Simple yet effective, this statement sums up the performance of the logistics department at Sash Windows (UK). In a recent customer survey, the department scored a whopping 92% rating overall of good or above. Even more impressive is the fact that 58% of participants rated the department’s performance as excellent.

‘We are responsible for the transport of the orders,’ says Brian Scott, Despatch Manager at Sash. ‘Co-ordinating transport with delivery times and schedules can be a mountainous task, but we have it covered! We train our staff to the highest standards of customer care and each one knows exactly what needs to be done and in what order, to ensure fast order deliveries and satisfied customers.’

Even more remarkable but not entirely unexpected, are the results from the order processing department, where a score of 100% was achieved. This department had also achieved 100% in the previous survey, and were confident in maintaining its record of excellence. ‘The orders come in, we process them, the customer is happy!’ says Darren Count, head of department. ‘Our system is programmed for no delays and once processed, the orders are immediately dispatched for delivery.’

The quarterly surveys have been designed to identify any problem areas quickly, withy the numerical results providing Sash with an instant overview of how each department is faring. This is done in direct comparison with other departments as well as providing a comprehensive Key Performance Indictor. Customers are simply asked to rate key performance area out of 5, with 1 denoting excellence and 5, very poor.

‘The surveys are crucial in determining our performance in the eyes of our customers,’ comments Jo Fearnes, Marketing Manager. ‘With such impressive results for both the logistics and order processing departments, it proves that Sash works efficiently as a team. As long as we continue to provide the highest levels of service, the company will go from strength to strength in a growing market.’


Long Term Partnership Secures Major Specification for Securistyle

The UK window hardware manufacturer, Securistyle, is continuing its long-term partnership with window fabrication company, Sharrow Industries, as part of a project to refurbish 48,000 homes managed by Sheffield Homes.

Already two years in, the project will see the replacement of windows, doors, heating systems, kitchens and bathrooms. Due to the size of the project, Sharrow Industries, Sheffield Homes' own fabrication unit, has contracted several window fabricators, including WHS-Halo, Yorkshire Windows, Beeline Doncaster and Remploy.

A range of Securistyle's friction hinges and handles has been selected for the project, which includes the Defender Standard, Defender Restricted and Defender Egress hinge, as well as the Virage handle.

Sheffield Homes was set up by Sheffield City Council in 2004 to manage the day to day running of around 48,000 council homes and deliver a major programme of government investment, the largest of its kind in the country.

Geoff Harrison, maintenance team leader of the Investment Services Group at Sheffield Homes, said, ‘This ten year project will involve us in the refurbishment of properties all over Sheffield, so we need companies we can rely on. We have been working with Securistyle for over ten years now and have continually been impressed with their quality, cost, service, design and manufacture, which meets all of Sheffield Homes' requirements.’

Vivienne Taylor, Securistyle specifications manager, said, ‘We have worked closely in partnership with Sharrow Industries and Sheffield Homes for a number of years now, offering advice and information on British Standards, Best Value and Secured By Design. We always listen to their needs to ensure that the projects run smoothly and that issues such as fire egress and child safety are addressed.’

The Defender Standard hinge has an asymmetric location system for reliable weather sealing to BS6375 Part 1. The Defender Restricted hinge is used for child safety, tested to BS6375 Part 2, and the Egress hinge allows casement windows to open to a full 90º for emergency exit to comply with the British Standard BS5588 Part 1: 1990 and Building Regulations Approved Document B for fire escape windows. The Virage handle is ergonomically designed for comfort and has a positive stop on offset espagnolette and cockspur to ensure accurate in-line closure.

Further information on Securistyle hardware is available by calling Maria Fatica in the Specifications Sales Team on 01242 221200 or visit http://www.securistyle.co.uk.


WindowPlus First in Scotland to Achieve Energy Rating

WindowPlus Ltd in Glasgow is the first Scottish PVCu window manufacturer to achieve a British Fenestration Rating Council (BFRC) energy rating. The company has achieved B, C and D ratings for its Spectus Elite 70 casement window range through BM TRADA Certification Ltd, one of only two independent agencies appointed by BFRC to carry out the scheme.

WindowPlus was established as a family business in 1984, manufacturing windows, doors, vertical sliders and conservatories for the replacement window industry. The company also supplies to housing associations, architects and the DIY market.

As Robert Tierney, General Manager, explained, 'The window industry is highly competitive and in response to this we decided to target the BFRC rating to add value to our products, with a view to giving both our customers and ourselves a further advantage over competitors.'

The company's decision has been fully supported by Spectus Window Systems. 'The Spectus Elite 70 is one of the most advanced window systems in Europe,' said Mr Tierney.

'That, plus the high level of marketing and technical support provided, will help us to spread the word and give us a further edge on quality.' Spectus in fact employs its own BFRC-certified simulators who produce the calculations required for the energy rating process, testimony to its own commitment to the scheme.

The BFRC scheme is gathering momentum in England, where it is already included in the Building Regulations. It is also supported by the Energy Saving Trust and Mr Tierney believes that it will soon gain a foothold in Scotland. 'We felt it was important for us to take full advantage of an excellent opportunity,' he added.


Robert Tierney, General Manager, WindowPlus (left) with Kirk Maxwell, area Sales Manager (Scotland), Spectus Window Systems.

The scheme differs from other ways of measuring the thermal efficiency of windows in that it assesses the complete window to produce a single number to rank a specific window type. A higher BFRC Rating number indicates a more thermally-efficient window. The rating then falls into one of the BFRC A-G bands of the window energy label - similar to the brightly coloured label used on fridges, washing machines and light bulbs, now a familiar sight for consumers.

Robert Tierney said: 'Homeowners are now very well informed through marketing and media on the importance of conserving energy, both to reduce carbon dioxide emissions and to reduce the ongoing burden of ever increasing energy bills. The manufacturer or supplier who strives to secure the best value for money package for its customers will always put themselves in front of the competition.'

For further information on


* WindowPlus contact Robert or Colin on 0141 638 8141/ fax 0141 638 9982 or email office@windowplus.co.uk

* Spectus Window Systems contact Gareth Griffin on 01625 412749 or email gareth.griffin@spectus.co.uk

* BFRC Energy Rating Programme contact Andy Sumner of BM TRADA on 01502 679990 or email asumner@bmtrada.com. Visit also http://www.bmtrada.com.


Spray-Wel joins Karnaval Applicator Network

West Midlands-based Spray-Wel Finishing has joined Karnaval Group's expanding national network of specialist applicators providing in-house coating facilities to other window manufacturers and installers throughout the local area and beyond.

The Halesowen firm is currently experiencing rising demand for coloured PVC-U in both Domestic and Commercial markets amid increasing awareness of the new selling opportunities presented by offering colour.

Karnaval supplied technical assistance and advice for Spray-Wel's dedicated spraybooth and storage facilities at its 11,500 sq ft James Scott Lane premises. Customers can select from the complete Karnaval Kolor palette of RAL or BS colours for windows, doors, conservatories or roofline products.

With existing expertise in spraying and printing plastics, particularly for the automotive industry, Spray-Wel saw the growing opportunities offered by the window industry for colour-coating PVC-U. Commenting on the company’s decision to join Karnaval's network, Commercial Director Dianne Clarke-Brereton says declining automotive orders meant they had to look at other market opportunities.

‘We contacted Karnaval after extensive research into what the window industry could offer and we discovered that PVC-U colour-coating provided the prospects we were seeking. Coloured conservatories are proving popular, particularly in the domestic sector. Colours can be matched to individual requirements, making this service bespoke to any application, either Commercial or Domestic,’ says Dianne.

One particular niche area is domestic window applications in 'designated areas of outstanding natural beauty' and conservation areas where previously PVC-U windows were unacceptable to planning authorities in such areas. The availability of conservation colours is giving residents in such areas the opportunity to have coloured windows which are not only aesthetically-pleasing to the eye, but also follow the guidelines of planning authorities who deem that conservation colours in PVC-U are now an acceptable alternative to natural materials, such as oak, which are generally considered more expensive.

The use of colour for domestic conservatories is proving extremely popular, according to Spray-Wel. This is aptly illustrated with a black conservatory installed on a traditional Jacobean 'black and white' house where it was difficult to tell that the new structure was not part of the original house. Choosing a wood grain finish PVC-U profile successfully replicated the look of timber enabling the modern to blend in with the old.

‘If window companies are going to make the most of colour opportunities, they have to make their customers aware that this service is available. It is a proven, durable and guaranteed finish - as well as cost-effective. It also gives customers the opportunity to have options available to them other than standard white or brown traditionally associated with PVC-U,’ she adds.

Spray-Wel's dedicated spraybooth facilities provide customers with a swift and efficient turnaround within a week on all projects. The cost of colour is minimal, adding a small percentage to the overall cost of any project.

Following initial technical advice and guidance from Karnaval, Spray-Wel was soon up and running using the Karnaval Kolor product. Karnaval Kolor is a UV-stabilised, weather-resistant coating specifically created for use on plastics, powder-coated aluminium and other surfaces within the construction industry.

Because it bonds with the substrate, unlike a surface adhesion paint, the result is a durable maintenance-free finish that does not crack, flake or peel and is guaranteed for ten years.

‘The whole process is properly documented and all components are cured to paint manufacturer's specified procedures,’ explains Spray-Wel's Quality Manager Tony Copage. ‘Where special colours are required, we can get an exact colour-match from samples provided by the customer.’

Since becoming one of Karnaval's licensed applicators, Spray-Wel has completed a number of successful colour projects, and the order book and level of enquiries are extremely healthy for the foreseeable future.

Adrian Ickowicz, Karnaval's Managing Director emphasises that commitment and enthusiasm are just as important to the colour-coating process, as are the tools for the job. ‘There is more to the process than just spraying paint; it is a complete system and we work closely with our applicators to ensure they fully understand the concepts, technicalities and products.

‘We welcome Spray-Wel on board and look forward to hearing from other applicators who wish to work with us.’

For more information on Karnaval, contact Brian Saunders on 0800 1979700, info@karnavalcoatings.com or visit http://www.karnavalcoatings.com.


Sun Trade Chooses Yale alongside Rehau

Rehau specialist Sun Trade Windows has announced a switch to Yale as the main lock and cylinder supplier for all the doors sold through its Bristol, Swindon and Barnstaple trade counters.

Sun Trade is making its name as a source of high specification frames in the REHAU-Tritec system and has chosen Yale because it matches the exacting standards which Sun Trade demands.

Andrew Brace, Managing Director, explained the reasons for the choice: ‘Sun Trade is aiming squarely at the quality end of the window and door marketplace with a product offering which appeals to trade customers because it is high quality, easy to fit and won't cause any call backs.

‘Equally importantly however, our products are also easy to sell on to consumers because brands like REHAU and Yale are household names with deserved reputations for quality and performance.’

Sun Trade will now use Yale on all its doors which are sold with PAS 23/24 approval as standard.

On windows, Sun Trade has BS7950 approval and uses stainless steel shoot bolt locking mechanisms and Hoppe handles.


SGG SWISSPACER® Used in WERS Rated Windows

Consort Limited, a Veka trade fabricator based in Nottinghamshire, now offers commercially viable Window Energy Rated windows.

These affordable windows use the Veka Fully Sculptured 70mm profile and a high performance argon filled sealed unit from Solaglas: 4mm SGG DIAMANT, 20mm SGG SWISSPACER V warm edge spacer bar, 4mm SGG PLANITHERM TOTAL 1.1.

The unit combines good light transmission with the very neutral appearance of SGG PLANITHERM TOTAL 1.1 (and the unit is also without the unsightly haze effect associated with hard coat low-E glass). Swisspacer V gives insulating performance of the highest standard and its rigid glass fibre reinforced construction also ensures a clean sight line: there is no possibility of waviness on application unlike with some, flexible warm edge spacer bars.

As well as achieving a 1.1 centre pane U-Value, the Consort window offers excellent WERS performance ('B' rated; or 'C' rated if fully steel-reinforced) at a cost effective price. Both products can be installed in the standard manner and with large fixed or opening panes.

For more details on the sealed unit, speak with Matthew Kershaw at Solaglas Leeds Tel: 0113 253 8030


Spectus to the Rescue

When Town and Country Windows urgently needed to switch to a new window and door system, Spectus was first on the scene to ensure a smooth transition and ensure orders were satisfied and deadlines met.

When requirement arose, Spectus ensured that Town and Country Windows was immediately supplied with tooling, support blocks, software and samples. The new equipment was installed and user ready within a week, allowing production to continue without any loss in production.

Managing Director of Town and Country Windows, Mario Sellito, observes: ‘Fortunately for the business, Spectus offers great support. We have been able to make a seamless transition to the Elite 70 system.’ From its base in Waltham Abbey, Town and Country both fabricates and installs window systems.

Spectus' fast response illustrates the company's drive aim to have unrivalled customer service and support. The Elite 70 system installed at Town and Country Windows is probably the most complete and flexible PVC-U window system available.


Heston Window Store Introduces....

There is a new team waiting to welcome tradesmen and DIY enthusiasts through the doors at Heston Window Store. Branch manager Aman Gauri and his team, Clive Webb and Hayat Ahmed, can supply a comprehensive range of high quality, competitively priced PVC-U building products and all the tools, fixings and sealants to ensure every job can be completed to a professional level.

Aman explains: ‘We carry high stock levels which mean we can pass on considerable savings to our customers, and in addition we have a quick turnaround time on made-to-measure items. Customers can take advantage of a free CAD design and drawing service and our convenient local delivery and collection service.


Left to right: Aman Gauri (Branch Manager), Clive Webb (Trade Counter Assistant), Hayat Ahmed(Driver/TCA)

‘Clive, Hayat and I are looking forward to meeting and building up relationships with existing and new customers and aim to offer them a friendly and efficient service.’

With 15 branches across Southern England and South Wales, Window Storesays that it has developed an understanding of the needs of its customers during its 30-year history. Each branch is manned by dedicated, knowledgeable staff who are prepared to go the extra mile to ensure total customer satisfaction.

For information on products and services or for a quote, telephone Heston Window Store on 020 8570 2070 or visit http://www.windowstoreplastics.com to find your local branch.


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