Welcome to THE GL@ZINE News 20th March 2007

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OFT Enquiry into St Helens Glass ends in Company Collapse

Brian Kennedy appears to have paid the price for his hands-off approach with St Helens Glass Ltd, which ceased to trade on 8 March 2007 pending entering into a formal insolvency procedure (Creditors Voluntary Liquidation).

The company was bought for an undisclosed fee by Brian Kennedy's Latium in 2001, and had an annual turnover in the region of £15m. At the time the acquisition was described as the 'most exciting development in the company's 30 year history'.

He said: ‘I was a significant investor in St Helens Glass but was not either a director or someone involved in the management of the business.

‘I am naturally very disappointed that I have lost my investment and that the trading conditions of St Helens Glass have led the directors to conclude that regrettably they had no alternative but to place the business into liquidation.’

However, it has since been the subject of an Office of Fair Trading investigation into alleged bad practice and the firm's directors have failed to file their accounts with Companies House in August last year.

In February 2006 St Helens Glass gave undertakings concerning the goods and services it would provide thereafter, following action by the OFT.

The case was referred to the OFT after dissatisfied customers mainly in the north of England contacted their local Trading Standards Services about the company. The complaints ranged from customers being concerned about poor installation of windows and conservatories, to the length of time it took for the work to be completed.


After the collapse last week, hundreds of angry customers bombarded St Helens Council's trading standards department with complaints over unfinished work and outstanding monies.

Chief trading standards officer Darrell Wilson said: ‘The amount of complaints we have received so far has been high for such a short space of time.

'We have had a feeling that the company might fold because of the trouble it has been in of late. We have had to deal with numerous queries, especially over recent months. Cash backs have not been followed through and deposits have not been returned.’

However, a statement on the now defunct website says: 'Any consumer who has any outstanding work or an unfulfilled order with the Company is advised to contact the national consumer advice service Consumer Direct.

'St Helens Glass Ltd was a member of the Glass and Glazing Federation. Customers who have paid deposits may be able to recover up to a maximum value of £3,000 (via a voucher system). St Helens Glass was also a member of Quality Assured National Warranties. Customers who have an insurance backed guarantee certificate (ie in addition to the general warrantee issued on installation) may be able to submit a claim under the insurance cover to Quality Assured National Warranties. St Helens Glass also operated a cashback system, with the appropriate cash back value to be reclaimed by the customer after the expiry of a period of time after the goods were installed. Such claims may be covered by Section 75 Consumer Credit Act 1974 and in such circumstances the Trading Standards Office may be able to assist.


Company director John Davies said the company had failed to break even for two and half years but that bosses had been desperately working towards creating a rescue package in the days leading up the company's closure.

‘The double-glazing business is coming to the end of its life, and sales have really struggled. The factory has been extremely slow.

‘We have not been able to generate enough sales to keep all those people in work, there really was nothing anybody could do to keep it going.

‘There should be some information on the website for customers and employees advising them of what to do next, and I send my best wishes to those who have really suffered from this closure and I hope they can get something from this in the future.’

Mr Davies added: ‘We have been running on a loss of more than £3 million for the past two and a half years. We have tried to create a rescue package but no one will back it.’

The news was delivered by marketing director Richard Harris just before lunchtime, and by late afternoon the Corporation Street headquarters were almost empty.

According to local news reports, many of the employees were given little more than an hour's notice before they were told to leave and staff were seen loading car boots with files and desk mementos.

Staff were seen leaving the premises in tears, while others hugged colleagues. Many waited at site for several hours for announcements.

St Helens Glass was established 37 years ago and over the past five years the company has been investigated by the Office of Fair Trading, Watchdog and received terrible reviews from irate customers on the internet.

Liquidators DTE Leonard Curtis have confirmed that the company has ceased trading and all employees have been made redundant.

A spokesperson said: ‘We are currently dealing with employee and creditor enquiries and meetings between shareholders and creditors will be held in approximately two weeks time.’

• On 21st February this year, Staff at St Helens Glass in Perth found that stock, furniture, files and equipment had been shifted when they arrived on Monday. Removal men had even taken the 30 workers' chocolate biscuits from the site on Inveralmond Industrial Estate, Perth.


Laird Group Plc Announces 2006 Record Profits

The Laird Group Plc (‘Laird’) has announced record profits for 2006, the proposed divestment of its Security Systems Division for £242.5 million (to Lupus Investment, which already owns Schlegel) to create a focused electronics and technology company, and a proposed return of cash to shareholders of £100 million. Laird Security Systems comprises the following companies: Amesbury Group, ERA Products Ltd, EWS Manufacturing Ltd, Homesafe Lindman, Laird Lifestyle Products Ltd, Laird Security Hardware Ltd, Linear Ltd, LSS (Ningbo) Ltd, LSS (Polska) Sp zoo, Securidor Ltd and Ventrolla Ltd

Results Highlights
for the year ended 31 December 2006

• Revenue from continuing operations up 24% to £608.3 million (2005: £490.3 million). Organic revenue growth for the Group of 11%.
• Underlying profit before tax up 33% to a record £73.3 million (2005: £55.1 million).
• Profit before tax from continuing operations up 94% to £66.4 million (2005: £34.3 million).
• Trading cash flow up 50% to £50.9 million (2005: £34.0 million).
• Underlying earnings per share up 16% to 31.7 pence (2005: 27.3 pence).
• Strong performance from Laird Technologies: organic revenue growth of 23% and underlying operating profit up 47% to £55.4 million.
• Further good progress achieved, accelerating the momentum established in recent years.

Proposed divestment of the Security Systems division

• Security Systems division proposed to be sold to Lupus Capital plc (‘Lupus’) for an aggregate consideration of £242.5 million, of which £230.0 million is payable on completion and £12.5 million after one year on a non-contingent basis.
• Circular to be posted to shareholders convening an extraordinary general meeting to seek approval for the disposal.
• The Board believes that the disposal:
• will crystallise the value generated by the Group's development of the Security Systems division, for a consideration which is a fair reflection of the prospects for the business;
• will increase shareholder value by the re-deployment of capital into the higher growth Laird Technologies;
• will establish Laird as a focused electronics and technology company, operating in specialist high growth markets with a broad range of proprietary products and strong customer relationships;
• will enable Laird to continue to fund its already attractive organic growth prospects and to supplement these with complementary, value adding acquisitions.
• In the year to 31 December 2006, the Security Systems division reported an underlying operating profit after central charges of £27.8 million, broadly level with that achieved in 2005, performing creditably in difficult market conditions. Gross assets of the division at 31st December 2006 were £155.8 million.

Proposed return of cash to shareholders

• The Board believes that it is important that Laird maintains an efficient capital structure, while also retaining sufficient financial resources to continue to fund the ongoing development of the Group.
• The Board further believes that it is appropriate that shareholders participate directly in the crystallisation of value to be realised through the proposed disposal.
• Accordingly, the Board is proposing that a special dividend of 50 pence per ordinary share, equivalent to approximately £100 million, be paid as soon as practicable following the completion of the disposal.
• The total amount of the return of cash is equivalent to approximately 11% of the Group's market capitalisation on 16 March 2007. The Board is proposing, for consideration at the forthcoming Extraordinary General Meeting, a consolidation of the Group's Ordinary Shares on the basis of 8 new shares for 9 old ones.

Peter Hill, Chief Executive of Laird, commented:
‘2006 was another excellent year for Laird. We delivered strong revenue growth and a record underlying pre-tax profit of £73.3 million, 33% ahead of the previous year.

‘At Laird Technologies, organic revenue growth was 23% and underlying operating profits were up nearly 50% as we continued to strengthen the division through organic investment and value adding acquisitions. This process has continued into 2007.

‘The proposed divestment of our Security Systems division achieves two important strategic aims. First, it will increase shareholder value through the redeployment of capital into the higher growth Laird Technologies division, and second, it establishes Laird as a focused electronics and technology company operating in specialist, high growth markets. Our proposed return of cash allows shareholders to participate directly in the crystallisation of the value we have created through our development of the Security Systems division.

‘We are confident that Laird will make further good progress in 2007.’

The Power Behind Lupus

Lupus Holdings is run by Greg Hutchings (pictured), who built up the 'buns-to-guns conglomerate' Tomkins in the 1980s which he transformed from a £6m minnow into a £5bn global powerhouse.

The last time Mr Hutchings made a purchase he spent £84m on Schlegel, a maker of seals for doors and windows. Lupus, which is valued at £124m, also owns Gall Thomson, a specialist manufacturer of valves for the oil industry.

He took over at Tomkins in 1984 and during the next 16 years embarked on a series of high-profile acquisitions, including the US gun company Smith & Wesson and the flour and food group Rank Hovis McDougall.

The businessman's time at Tomkins, which at one point comprised 70 disparate businesses, came to an end in October 2000 amid allegations of corporate excess. His wife and housekeeper were found to have appeared on the company's payroll and he was accused of misusing the company's jet.


Complaint Against Safestyle UK Upheld

A complaint objecting to a TV ad for windows and doors from Safestyle UK was upheld on both of the two objections according to information published by the Advertising Standards Authority (ASA).

A TV ad for windows and doors from Safestyle UK featured a voice-over that stated ‘Remember the BOGOF offer from Safestyle UK? Well it's back ... And you can still buy now and pay next year, plus there's flexible monthly payments to suit you ...’. Large on-screen text stated ‘BUY NOW PAY NEXT YEAR’ and ‘FLEXIBLE MONTHLY PAYMENTS’; small print underneath stated ‘Subject to status. Written details from Safestyle UK, Tel 0800 xxx xxx.’

Issue

1. The viewer, who believed he could pay the total amount in one lump sum after 12 months but was told that was not the case, thought the ad was misleading because it did not make clear that the ‘BUY NOW PAY NEXT YEAR’ offer was a credit agreement.
2. The ASA challenged whether the ad should have included the important conditions of the credit agreement.

BCAP TV Advertising Code: 5.1;9.2;9.3

Response

Safestyle UK (Safestyle) pointed out that the ad merely stated ‘buy now pay next year’, did not state that payment would be required after 12 months and made no reference to the timescale for payments. They said the ad was broadcast from September 2006 for products fitted in November and December and payment would start to be collected the following January and February respectively.

Safestyle asserted that they had sought advice on the term ‘flexible monthly payments’ from their Trading Standards Home Authority. They maintained that their Home Authority told them the inclusion of the term ‘flexible monthly payments’ in the ad triggered no requirement for any further credit information and sent an e-mail from the Home Authority which, they asserted, confirmed that. They said they had also sought legal advice and were informed that, because the term was generic, there was no requirement to display any Annual Percentage Rate (APR) under Regulation 8(b) of the Consumer Credit Advertisements Regulations. They sent the details of their credit agreement.

Safestyle believed the complainant might have confused the credit offer in the ad with different credit offers shown in similar ads they had been broadcasting at that time.
The Broadcast Advertising Clearance Centre (BACC) said they had nothing further to add to Safestyle's response.

Assessment

1. Upheld
The ASA noted the ad stated ‘BUY NOW PAY NEXT YEAR’ and ‘FLEXIBLE MONTHLY PAYMENTS’ and made no mention of a timescale for payments. We considered that the ad implied the consumer would pay nothing until the following year but payment would be complete by the end of that year. We understood, however, that payments started the following year but would continue in monthly instalments for several years. Because the ad did not make that clear, we considered it misleading.

On this point, the ad breached CAP (Broadcast) TV Advertising Standards Code rules 5.1 (Misleading advertising) and 9.3 (Finance and investment - Misleading advertising).

2. Upheld
We contacted Safestyle's Trading Standards Home Authority, which told us that they had informed Safestyle that they needed to include the typical APR in their TV ads that stated both ‘flexible monthly payments’ and ‘buy now pay next year’ but no further information was required. We also contacted the Office of Fair Trading (OFT), which told us that the terms ‘flexible monthly payments’ and ‘buy now pay next year’ each triggered a requirement for the ad to state the typical APR but the ad did not need to include any other financial information.

We noted Safestyle had been advised that they were required to include the typical APR for the credit agreement in their ad. We concluded that, because the ad should have made clear the typical APR for the agreement, it was misleading.

On this point, the ad breached CAP (Broadcast) TV Advertising Standards Code rules 9.2 (Finance and investment - Legal responsibility) and 9.3 (Finance and investment - Misleading advertising).

Action
The ad must not be broadcast again in its current form.

Adjudication of the ASA Council (Broadcast)


Synseal's National Billboard Campaign Starts 24th March

Synseal, the UK's number one choice in windows and conservatories, continues its national branding campaign with a nationwide billboard campaign.

The results from the TV campaign have been superb, with over 600 leads directly from the TV campaign. The billboards continue to keep Synseal's name in homeowners' minds.

The billboards have a picture of the actress from the TV campaign alongside the message 'I want a Synseal conservatory'.

'The branding campaign is designed to support customers' sales by taking the brand message directly to homeowners,' says Nick Dutton, Synseal's Sales and Marketing Director.

'The 2007 campaign has just started, but in three weeks consumers already recognise the Synseal name. The feedback we've had from customers has been superb.'

John Hume of Marlow Joinery agrees:

'It's only the second week of the campaign and the leads for conservatories have flooded in. Already we have taken two orders for massive conservatories and over the next seven days, we have 17 appointments. With the back up and support in both marketing and technical from Synseal, we couldn't have chosen a better supplier.'

The national billboard campaign continues the branding message to consumers to support sales for Synseal's customers. The nationwide campaign starts on 24 March.

http://www.synseal.co.uk/


UK's Largest Fabricator Camden Group Commits to Super Spacer

With an investment programme totalling £30 million, trade customers now have more choice with Camden Group - and Super Spacer warm edge technology.

Glassex always plays host to some of the biggest industry news, and this year was no exception with the announcement that leading trade fabricator Camden Group is to offer its 1,000 customer base superior performance sealed units and windows incorporating Super Spacer. Thermal efficiency featured heavily on Camden Groups' flagship stand right at the entrance to the exhibition, an indication of the company's commitment to more energy efficient products.

News of the opening of the company’s purpose built, fully automated sealed unit production plant dedicated to fit Super Spacer to all sealed units is the latest development in Camden's massive expansion programme, resulting in 300 new jobs over eight factories with an amazing 600,000 sq ft of production. The new facilities include a state of the art cutting machine, arrissing machine and five IGU lines. Two furnaces enable large scale toughening on site.

Camden Group's Managing Director Kieran Lavery comments: ‘We took the decision to move to selling warm edge technology units incorporating Super Spacer rather than just remaining with aluminium spacers because we believe warm edge technology is the future. We've seen it happen in the North American window markets, and now it's driving the market here. The buzz word at Glassex and across the industry in general is energy efficiency, and the Camden Group is dedicated to improving the energy efficiency levels of our sealed units and glazed frames.

‘This is a significant step for Camden Group and is line with our strategic growth plans, which include providing a range of quality products using the latest technologies to enable us to expand in existing markets as well as reach new markets. We have always managed to buck the trend of a declining UK manufacturing sector by placing an emphasis on innovation. Investing in Super Spacer is therefore a natural progression to keep our customers ahead of the competition and at the forefront of market developments.’

Andy Jones adds: ‘Camden's decision to offer Super Spacer marks an important milestone in the development of the UK and Irish warm edge technology markets. With the capacity to offer 45,000 sealed units and 16,000 frames per week, Camden's investment and proactive marketing strategy means more installers, fabricators, specifiers and homeowners can now benefit from energy efficient windows.’


Warwick Windows Wins Contract for 60 Homes

Sunderland based Synseal fabricator Warwick Windows and Conservatories has started a renovation contract for Easington Council.

The total contract is to supply and install Synseal's internally glazed Legend suite with an ogee bead detail to 480 windows and 120 entrance doors to 60 homes in Mount Stewart Street, Dawdon.

And because it's a coastal area Stallion shoot bolts have been specified as they give 1,000 hour salt spray resistance for harsh weather areas.

Warwick Windows and Conservatories is working alongside Abercorn Homes who are responsible for the cavity insulation; wall ties; fascias and soffits; and rendering.

The work started in October and will carry on for 22 weeks.

Tel: 01623 443200
Web: http://www.synseal.com


Receipt of European Commission Statement of Objections

Nippon Sheet Glass Co., Ltd. (‘NSG’) has confirmed that Pilkington Group Ltd (‘Pilkington’), a member of NSG Group, received a Statement of Objections on 13th March 2007 from the European Commission. This relates to alleged violations of competition rules by a number of glass manufacturers in the European building products glass sector, including Pilkington.

Pilkington will study the Statement of Objections in detail and will prepare its response. Pending further steps in the proceedings and until a final decision by the European Commission, NSG and Pilkington will refrain from any further comment.


GAP Supports EDS Supplies' New Trade Counter

GAP customer EDS Supplies Ltd has opened a new trade counter. The Cannock based business, which has been trading for two years, opened its new venture on February 14th.

EDS Supplies started stocking GAP products after they were recommended by its window supplier. As well as Homeline roofline products, EDS Supplies also stocks window, doors, glass and flooring. Director Gary Hanton says he chose GAP because local suppliers didn't offer the same comprehensive package.


Gary Hanton (right), Director of EDS Supplies Ltd, with GAP's Area Sales Manager Rob Taylor.

He explains: ‘GAP's extensive product range, the Homeline brand, stock levels, delivery service and excellent customer service makes the company stand head and shoulders above other suppliers. The products are high quality and competitively priced too. GAP's stock levels allow us to carry a floating stock and take advantage of next day delivery.
Customer service is carved into the company's culture. Everybody, from the person answering the phone to the depot manager, treats you like a valued customer. GAP's product knowledge has helped us to target sectors within market more accurately and we would like to thank Rob Taylor for his help and support in this. GAP's online ordering service allows me to spend more time in the day with customers, and it is easy to use too. Using GAP is helping to bring in more business.’

Tel: 01254 682888


Midlands Manufacturer First for Energy Efficiency

Finesse Windows & Conservatories has become the first independent domestic manufacturer/installer of PVCu windows and doors in the Midlands to be awarded the Energy Saving Trust's 'Energy Saving Recommended' certification.

To qualify, the company had to achieve a minimum 'C' energy rating with the British Fenestration Rating Council, which it has done for its Thermal-Guard-C suite of windows and doors, with BFRC-accredited certification body BM TRADA.

The Thermal-Guard-C range, manufactured at the company's Kings Norton factory, combines the latest five-chamber Swish extrusion with warm-edge 28mm Argon-filled double-glazing. Swish itself has been so impressed that it has marked this latest achievement with a special Product Innovation Award.


Finesse Managing Director David Bridge (left) receives the Product Innovation Award from Swish Director Paul Lindsey.

According to Finesse Sales & Marketing Director David Bown, the range combines 'the best in energy efficiency and security'. It is fully steel-reinforced and only Secured by Design recommended hardware is used.

The company says that it has, in fact, always led the field in security, to the extent that it is a Finesse conservatory which has been built onto the West Midlands Police Community Safety House in Brownhills as a 'Centre of Excellence for Crime Reduction'.

With global warming very much in the news, however, homeowners are becoming much more aware about the need to improve the thermal efficiency of their homes. Mr Bown added, 'It is our aim to meet our customers' needs and we are proud to be able to offer a product which offers both security and thermal efficiency.'

For further information on
* Finesse Windows & Conservatories email enquiries@finesse-windows.co.uk;

* BFRC Window Energy Rating Programme contact Andy Sumner of BM TRADA on 01502 679990 or email asumner@bmtrada.com. Visit also http://www.bmtrada.com.


New Investment at Kestrel's Scunthorpe Factory

The installation of two new board foiling lines at the Kestrel Scunthorpe manufacturing centre demonstrates the company's commitment to investment in ‘in-house’ production facilities to ensure consistently high product quality. The state-of-the-art installation has provided increased capacity and control to meet growing customer demand for foiled production, by keeping it in-house instead of outsourcing.

‘The new lines apply printed foils to PVC-UE boards and trims across all our range. They are already improving our ability to deliver the highest quality with flexibility to cope with the increased demand,’ comments Paul Knowles, Operations Director.

‘With automatic feeds and foil cutting, and a board width capacity from 75 mm to 450mm, we are able to switch products easily, without affecting throughput volume. The labour that was previously tied up on the foil lines can now be redeployed, for example to help us improve our already stringent quality control checks and continuously update and improve the foiling department.

‘For our customers, this means even greater quality consistency and gives them extra reasons for relying on us. As we are in control of this essential part of production, we can ensure that all costs are kept to a minimum and manufacturing is in line with our strict environmental guidelines.’

‘Kestrel is a rapidly developing company at the moment,’ confirms Sales and Marketing Director Tony Crutcher. ‘It marks a new era of growth and investment for Kestrel, just like our new website.

‘In a highly competitive market, winning increased market share will be a challenge, but it's one that we believe Kestrel is now in good shape to achieve. We can build on a well-established reputation for quality and value in ‘fitter-friendly’ products with continual product innovation, particularly in the areas of colour match and durability.’

For more information or samples of Kestrel products call Annalize Davy on 01724 400440 or e-mail info@kestrelbce.co.uk

Web: http://www.kbp.co.uk


Kleentec all at Sea!

At the invitation of the British Consul General in Milan, Kleentec International will be exhibiting on the British Embassy stand at the Venice Boat Show, starting on Saturday.

‘We will be showcasing our newly reformulated Glass Surface Treatment’, said boss Nigel Whitaker (pictured).

‘As part of the Kleentec Bridge Window Safety System it makes window wipers completely redundant and gives 100% visibility out of the windows no matter how bad the weather gets. Since its launch jut over 3 years ago it is now being used on over 700 vessels worldwide.’

Ashore it has various applications including, overcoming the fingermarking problem on sandblasted glass, and shower screens.

Difficult to access areas such as atriums, canopies etc. this simple to apply treatment means they wash themselves clean in the rain and only need to be accessed every couple of years.

From a Facilities Managers point of view this removes a huge element of risk out of the building by eliminating the need for window cleaners on a regular basis.

Tel 08705 134745
Web: http://www.kleentecmarine.com


Ditch your Kit says Shepley!

Shepley Windows has experienced increased interest in the company’s Visage in-line patio door from installers but also from fabricators who had previously bought in patio door kits.

The Visage patio door has been developed in conjunction with Duraflex to offer installers a more effective and proven slimline solution.

The door is available with the option of both featured and bevelled glazing beads which incorporate low line gaskets for improved sightlines and the colour choice extends to white, golden oak and mahogany or either woodgrain on white.

Ventilation is also enhanced thanks to a secure second sash position which allows increased airflow but prevents intrusion or exit from the property.

In addition the door benefits from 2, 3 or 4 pane options, can be offered with frame couplers and is available with a lower threshold of 39mm. Internal beading, a midrail to accept any standard letter plate and various ventilation options complete a feature backed patio door.

Tim Walker sales director of Shepley comments: ‘We offer this product on a 5 day leadtime from order confirmation. Fabricators buying in patio door kits and indeed installers should consider the benefits of our Visage/Duraflex solution. It's cost effective, practical and for fabricators it is a lot less hassle.’

Shepley's patio door is available directly from the company or through any one of the Interframe branches.

Contact Shepley on 0161 3392433, e-mail: sales@shepley.com; or Interframe on 01803 666 633 or e-mail sales@interframe.co.uk.

So if you are a fabricator, perhaps you should ditch your kit!


A Winning Combination

What do you get if you cross a market-leading hardware and ventilation systems company with a leading door lock manufacturer?

According to SIEGENIA-AUBI general manager, Léann Hearne, you get a technical sales team that's raring to go and a comprehensive product range that offers scope to create broad ranging, superior quality door, window and ventilation solutions.

SIEGENIA-AUBI's acquisition of door lock manufacturer KFV last year added another product string to the SIEGENIA-AUBI bow, along with three salesmen keen to expand their knowledge of door lock technology into new product areas.

Shaun Adams, John Chambers and Richard Bamber joined the four-strong SIEGENIA-AUBI sales team in October. Since then, under national sales manager Alastair Wheeler's guidance, the two teams have been working closely together, sharing market and product knowledge to create an integrated technical sales force that is keen to get out into the marketplace with an impressive product portfolio.

Says Léann; ‘The KFV acquisition gave us scope to enhance our existing hardware and ventilation product ranges with high quality door lock technology.

‘This, combined with our best-selling Portal range of sliding door hardware that has gone from strength to strength in the last twelve months; the newly launched axxent concealed aluminium hardware that is already saving fabricators significant time and money; and our Trident three-in-one security, safety and egress casement solution, means we're well placed to start increasing our market share through 2007.’

Backed by technical and customer service teams at the firm's Coventry headquarters, Léann and the team are now embarking on a product rationalisation programme that will pave the way for innovative new product development.

‘Like SIEGENIA-AUBI, KFV is well known for its focus on quality and innovation,’ she says. ‘That focus will remain a core part of the business going forward, and there are some exciting new product developments for the UK market on the horizon.’

Tel: 2476-62 20 00
Email: info-UK@siegenia-aubi.com


Rigby Research Maintains Standards of Excellence

Gloucestershire based market research company Rigby Research, a division of Michael Rigby Associates, is celebrating its seventh consecutive year of achieving the research quality standard BS7911: 2003.

This latest approval from the British Standard's assessor approves the Rigby Research Division as a provider of the highest quality research.

‘We are delighted with this achievement for the seventh year running’ says Stephanie Bradfield, Rigby Research Manager. ‘The team works hard to maintain standards of excellence in research work across all our clients. The BS7911: 2003 accreditation gives future clients the reassurance that Rigby Research meets stringent requirements in order to achieve the highest standards of work for all projects’.

The BS7911:2003 standard for market research is recognised as the most rigorous test in the industry. A company needs to show a completely systematic and transparent approach to projects as well as evidence of up-to-date quality control checks and easy to use filing systems.

‘The assessor picked random projects to check that all correct procedures had been followed and documented’ explains Stephanie.

Tel: 01453 52162
Email: stephanie@rigby-research.co.uk


CCS Helps Glazing Businesses Bounce Back from Black Horse Pull-Out

Home improvement finance specialist Consumer Credit Solutions (CCS) has been quick to step in to help glazing and conservatory specialists bounce back from the withdrawal of Black Horse Retail Finance from the market.

Double glazing firms were hit particularly hard when Black Horse announced in December that it would be terminating many trading relationships with home improvement businesses in January. CCS, already established in the industry, was suitably placed to offer a reputable and competitive alternative to Black Horse.

CCS acts as an independent finance provider and has already started working with a number of Black Horse's former clients. The company has used its £150million buying power and impartiality to offer finance products from a select group of blue-chip lenders.


The CCS Business Development Team is talking to window and conservatory companies looking to offer their customers competitive credit. (l-r: Paul Campbell, Adam Turvey, Sinclair Bhagat, Mike Whelan)

Credit offerings include interest-free, buy now pay later and low-repayment terms, including CCS's newly-developed and unique Bankbuster, which at 4.9% is currently the UK's lowest unsecured loan rate.

One new partner is Europlas, a conservatory and double glazing specialist. Finance Manager for Europlas, Jez Simpson, said: ‘It is crucial to our business that we can be a 'one-stop-shop' for people to realise their aspirations for their homes - we need to provide the designs, the products and the finance options to make everything happen. So when we heard about Black Horse pulling out of the market we had to find another provider of consumer credit fast. With a strong reputation to protect and over 30 years at the forefront of the market, we didn't want just anyone. We needed a finance partner that was totally reliable and would give our customers a good deal.’

Lancashire Double Glazing is another former Black Horse client now working with CCS. Albert Orr, Sales Manager of the Preston-based PVCu windows, doors and conservatories firm was keen to make sure the company’s customers weren't affected by Black Horse's withdrawal: ‘We were delighted when CCS stepped in. As a home improvement specialist, the company was already working with a number of double glazing firms and so it already understood the industry. Despite that, CCS still spent a lot of time making sure that we got exactly what we needed. The company set up the arrangements quickly so we had no interruption of our service to customers,’ he said.

Andy Wallace, CCS Managing Partner said: ‘Some companies really felt left in the lurch by Black Horse's exit and it has been a difficult couple of months for the home improvement industry. We're delighted that so many have turned to CCS to help keep them on track and we're pleased with how smooth the transitions have been and how happy our new customers seem to be. We are looking forward to building strong new relationships and continuing to offer all our clients great service and excellent finance options for their customers.’

Web: http://www.hitachicapital.co.uk


Watsons Glass Raises the Bar for Value Added Glass

Watsons Glass is a UK manufacturer of bullet resistant, blast resistant and sound control glass as well as glass to resist physical attack. The company's processes include PVB laminate, toughened, heat soaking, toughened laminate, energy efficient and solar control glasses.

Vanceva Laminated - Colours beyond your wildest dreams.
The comprehensive range of foundation and speciality colours in both transparent and translucent versions can produce up to 1200 nuances. This offers you creative freedom, enabling the use of glass where it was previously inconceivable. The laminated glass made with Vanceva® has an extensive durability data.' Because our colours are based on pigments rather than dyes, they are extremely stable. This is based on thousands of hours of natural exposure to sunlight as well as to accelerated weathering conditions.'

New Product/Services
'Glass Design' Incorporating designs with Watsons PVB Interlayer, images can be captured for life. Resistant against Uv rays and physical damage. This product is suitable for every application including Exhibition Stands, Partitions & Conventional applications either in-door or out-door.

'VetroColour coating' combines a priming system with a specialised colouring technique to permanently bond the coating to the glass surface, giving depth of colour, vibrancy and versatility. A VetroColour coating applied to tempered glass provides the strength and durability to suit almost any architectural application. Custom coloured glass can now be used in ways never before possible.

The VetroColour system allows glass to be decorated quickly and effectively. Unlimited colours and effects can be mixed and sprayed without the need for large batch runs or unnecessary wastage of materials. VetroColour offers the user an ability to match any specified colour, using its own specialised formulation system.

The coating can be applied to tempered, annealed, bent, slumped, laminated, textured and patterned glass. VetroColours unique colour coating system guarantees a permanent bond between the coating and the glass surface giving superior durability and outstanding performance with excellent adhesion and resistance to chemicals and heat.

Other processes include CNC polishing, sandblasting, UV bonding, bevelling & waterjet cutting, plus our new fitting service (nationwide). Watsons new brochure gives a detailed insight into the full range of available products or from the website at http://www.watsons-glass.co.uk.

Tel: 01902 453444

Download a PDF of the brochure here


Open House for Aluminium Fabricators

Hardware distributor, Wagner, welcomed customers to its Architectural Aluminium Division's new premises at Forge Mills Park, Coleshill, from 5th - 7th March during its Open House week.

Being only a five minute drive from Birmingham's NEC, many industry notables combined a visit to Wagner with their annual pilgrimage to Glassex.

Light refreshments were on offer, as was a mini exhibition where a selection of Wagner's existing, new and imminently available products were on show. Although aimed primarily at aluminium fabricators, these also included crossover products including Duco ventilators and louvres, and Spilka reversible hardware for timber windows.

Three of Wagner's main suppliers erected displays showcasing various products.

Siegenia-Aubi highlighted its new Axxent concealed hinge tilt and turn system for eurogrooved aluminium profiles, E-Look corrosion resistant BS7950 TBT hardware and the new Trident security - egress - safety system for casements.

Maco displayed the company’s RAIL window locking system and Mach 3 one - piece telescopic shootbolt, which will be available later this year.

Roto took the opportunity to show its ever-popular TSL casement locking system. Like Siegenia, Roto has recognised the move towards incorporating eurogrooves in aluminium tilt and turn suites and displayed its solution, the Alu Royal system.

Further details on Wagner's Architectural Aluminium Division and its products can be obtained by calling 01675 466411.


Masterframe's Sashes Shipped to Switzerland

Masterframe's Bygone range of vertical sliders have been installed in a new build colonial-style home... in Switzerland! Swiss homeowners Michèle and Jean Claude Decorges designed and built their dream home in Préverenges, between Morges and Lausanne on Lake Geneva but couldn't find sliding sashes in Switzerland - so shipped 18 Masterframe vertical sliders from the UK to complete the €1,250,000 mansion.

After looking at several sliding sash manufacturers on the Internet, Michèle found what she was looking for at www.masterframe.co.uk ‘We wanted low-maintenance, long lasting windows as we live beside a lake,’ she explains, ‘and the price of most timber sliding sashes was exorbitant. I contacted several companies in the UK but the quickest reply was from Masterframe. Communication was easy by email and phone and all of our questions were answered. We decide to fly to the UK in January to see the windows and were picked up from the train station and shown around the whole factory in Witham. Everyone was friendly and helpful and Masterframe's Sales and Processing Manager, Sonia Smith, took time to explain everything.’

‘Once we found Masterframe (that was the easy part), we needed to find a local company to install the windows. Sliding sashes aren't used in Switzerland and the window manufacturers we contacted didn't want to get involved. A customer recommended Zurbuchen, which manufactures PVC-U windows and doors here. After checking out Masterframe's website the company decided to install the windows for us - and is now offering to do the same for other clients!’

Michèle continues: ‘The high quality of Masterframe's windows was a big selling point. I am particularly impressed by the astragal Georgian bars. We've ordered extra ones so that the Swiss company that manufacturers the doors can use the same ones.’

Tel: 01376 510410
Web: http://www.masterframe.co.uk


Good Installers Gain a New Route to TrustMark

TrustMark has approved two new scheme operators, the Confederation of Roofing Contractors and the British Board of Agrément. There are now 20 approved scheme operators, with another 15 under consideration.

The Confederation of Roofing Contractors (CRC) was formed in 1985 to protect the general public against dishonest roofing contractors. Since then the Confederation has expanded its membership to become an elite organisation specialising in the provision of roofing services to all market sectors.

Allan Buchan, Director of the CRC says: 'We are delighted to have achieved scheme operator status for TrustMark. Our objective is to ensure that the public recognise CRC members as meeting the highest standards within the roofing industry. We strongly believe that TrustMark is another positive step that sets apart qualified, reputable tradesmen.'

The British Board of Agrément (BBA) is the UK's major approval body for new building products and their installation. Its Agrément Certificates are recognised by specifiers and other industry decision-makers as proof that the products covered by them have been rigorously assessed and will allow compliance with Building Regulations to be achieved.

Martyn Reed, Operations Director of the BBA says: 'The BBA is pleased to announce that it has been approved to become a TrustMark scheme operator. This will enable installers who are members of schemes run by building product manufacturers and who meet the BBA‚s stringent requirements to also gain TrustMark accreditation. It‚s a powerful sign that they are committed to fair-trading practice.'

Tel: 01344 630880


Pearl Windows Invests in Evolution Software

Bolton-based Pearl Windows has invested in a new suite of Evolution software from Business Micros.

Pearl, one of the UK's leading trade fabricators in the Duraflex PVC-U system producing around 1400 frames per week, has purchased the Evolution manufacturing and costing software and the additional EvoNet order tracking software complete with bar code scanning.

Pearl had previously used Business Micros WinStar software but upgraded to Evolution to enable it to improve its efficiency and increase its output.

The software has been installed alongside two new Rapid cutting centres and together they have already delivered year on year labour savings of 41/2%. Jeff Walsh, the Managing Director, of Pearl Windows says: ‘We had an efficient, customer focused set up before this new investment but now I believe we are among the most efficient fabricators in the region.

‘With the introduction of Evolution, we have been able to achieve output per man levels of 38 frames per week which far exceeds the industry average of 25. With our current performance, we expect to see payback on our investment in just 24-36 months.’

The Evolution software is managing every aspect of Pearl's production from order processing right through manufacture to despatch. Alongside this, the EvoNet bar code scanning and tracking system tracks every piece of profile as it progresses through the factory and gives authorised users instant access to the status of every order.

Business Micros' team of installation engineers installed and commissioned the software at Pearl and has been working closely with the company to train its workforce and ensure that the software is also maximising the capability of the new cutting centres.

Tel: 01925 422957
Email: sales@businessmicros.co.uk


Supertrucks Racks for Hepworth Framework

Supertrucks Ltd has just delivered its first glass carrying racks fitted to new VW Crafter panel vans. These racks have been supplied to long-time Supertrucks customer, Hepworth Framework Ltd. This Huddersfield-based company is one of the UK's leading specialist fabricators and installers of aluminium frames and glazing for commercial buildings.

Richard Steckles, Hepworth Framework Ltd's managing director, comments, ‘We like to buy the best for our business and over 20 years' experience with Supertrucks' glass carrying racks has shown that these are the best available. They are built to suit our specific requirements and combine light weight with high strength for a trouble-free operating life.’

To fit the long wheelbase, high roof 3.5 tonne gvw VW Crafter vans Supertrucks - as part of its continuous new product development programme - has developed a new, ‘no-drilling-fix’, full height, full length light alloy rack for the body side and a full length, full width roof rack for this van. As ordered by the customer, the side rack specification includes a fold-away carrying ledge and a rear roller is fitted to the roof rack to assist ladder loading.

Hepworth Framework also specified that both side racks and roof racks were anodised to maintain a factory-fresh appearance. In addition Supertrucks provided a same-day fitting service for both of Hepworth Framework's VW Crafter vans at its St Helens works.

Hepworth Framework, a Council for Aluminium in Building member, works closely with architects and builders of offices, public buildings and factories, to custom design and fabricate aluminium frames and glazing. Its two Supertrucks-equipped VW vans, which will have a three year service life, are used by its two/three man installation teams to deliver and install product on sites within a 100 mile radius of Huddersfield.

Supertrucks has a range of glass carrying racks and associated equipment specifically engineered for all popular makes of panel vans. Its latest light weight glass racks incorporate many unique features, such as:-

- inclinometer, to give an immediate indication of the angle of the rack and thus whether it is safe to load/unload the vehicle
- new rubber base blocks, incorporating side reflectors, to provide better in-transit load protection and improve vehicle visibility/safety
- reflective white safety markers, to effectively define the rack edges front and rear in poor visibility
- pole rest, to provide convenient, safe storage for securing poles during load handling
- test certificate, issued with every rack to show maximum safe working load.

Peter Wright, Supertrucks chairman, explains, ‘We have invested heavily in design and production facilities to ensure our light-weight glass carrying racks are the best available - a fact that we are delighted that our long-standing customers, such as Hepworth Framework, recognise and appreciate.’

Tel: 01744 25348
Web: http://www.supertrucks-uk.com


New S and SE Packs Mean Extra Value for '07 Plate Van Buyers

The new registration plate marks the launch of two new options packs for Transporter buyers, offering them extra equipment as well as extra value.

With the introduction of the S and SE packs, Volkswagen Commercial Vehicles is combining a number of popular options into two value-for-money packages.

Available on Transporter panel vans, the S pack adds an alarm which alone would cost £115 (RRP excl VAT); full height bulkhead (£135); and an electric pack (£295) which comprises electric windows, heated and electrically adjustable wing mirrors and internal central locking control. To specify these options would cost £545, however the S pack is priced at just £460, giving customers a saving of over 15 per cent or £85.

The SE pack includes all the items in the S pack, and adds manual air conditioning (£600) and a driver's comfort seat with armrest (£50) on top. The SE pack costs £1,000, offering a saving of over 16 per cent or £195.

Both packs are available in combination with any colour, wheelbase, gross vehicle weight, roof height or engine.

Not only do the S and SE packs offer customers extra equipment and value at purchase, they also provide advantages at resale, with CAP Monitor predicting they will add a premium to the secondhand van of £150 for the S and £500 for the SE after three years.

Prices for the standard Transporter panel van start at £13,465 for the T26 short wheelbase powered by a 1.9-litre 84 PS TDI PD engine.

A Transporter with the new SE options pack will be showcased at the Commercial Vehicle Show 2007 from 24 to 26 April at the NEC in Birmingham.

For further information or to find your nearest dedicated Volkswagen Van Centre, call 0800 717131 or visit http://www.volkswagen-vans.co.uk.


Linde Group Emerges from its Reorganisation Stronger

The technology group The Linde Group has completed its extensive reorganisation and has continued to implement its strategy of earnings-based growth in the 2006 financial year.

'In the course of the year, we have created two new competitive and focused companies out of the old diversified Linde - The Linde Group and the KION Group' said Professor Dr Wolfgang Reitzle, Chief Executive Officer of Linde AG, at the press conference on the annual results. 'At the same time, we have succeeded in meeting our business objectives in full. Together with BOC, we will be significantly stronger as we approach the tasks which lie ahead, and in 2007 we again expect to achieve an increase in sales and earnings, based on a full financial year with the new Group portfolio. We have set ourselves a medium-term target of achieving Group operating profit of more than 3 billion euro in the 2010 financial year.'

In the 2006 financial year, Linde saw 30.8 percent growth in Group sales to 12.439 billion euro (2005: 9.511 billion euro). On a comparable basis, i.e. excluding BOC consolidated for the first time, sales increased by 10.6 percent to 10.516 billion euro. The share of Group sales attributable to the KION Group, the former Material Handling business segment, was 4.020 billion euro (2005: 3.628 billion euro). This represents an increase in sales of 10.8 percent.

The results of operations have been significantly affected by two non-recurring items: the profit on disposal of the KION Group of 1.929 billion euro and exceptional charges arising from the various acquisition and divestment processes.

Against this background, Group operating profit (EBITDA) of 3.830 billion euro was more than twice the prior year figure (2005: 1.705 billion euro). After adjusting for non-recurring items, Linde achieved a 30 percent increase in EBITDA to 2.216 billion euro. 340 million euro of this figure relates to BOC. On a comparable basis, excluding non-recurring items and the proportion of earnings contributed by BOC, EBITDA rose 10 percent to 1.876 billion euro. The KION Group contributed 611 million euro (2005: 573 million euro) to Group earnings, which was a 6.6 percent increase over the previous year.

The figure for earnings before taxes on income (EBT) of 2.527 billion euro was more than three times the figure for 2005 of 808 million euro, while net income after minority interests showed a corresponding rise from 523 million euro to 1.858 billion euro. Earnings per share improved from 4.30 euro to 13.30 euro. After adjusting for the amortisation of fair value adjustments identified in the course of the purchase price allocation (arising from the acquisition of BOC) and for other non-recurring items, earnings per share stood at 4.66 euro.

The Executive Board and Supervisory Board of Linde AG recommend the proposal of a resolution at the Shareholders' Meeting on 5th June 2007 to increase the dividend from 1.40 euro to 1.50 euro per share.

All the divisions contributed to the good business performance of the Group in 2006.

Gases Division

Following the acquisition of BOC, Linde combined the gases activities of the former BOC Group and the Linde Gas division and grouped them together in the new Gases Division. During the financial year, the Gases Division achieved sales growth of 39.3 percent to 6.195 billion euro (2005: 4.448 billion euro). After adjusting for BOC, the increase in sales was 8.2 percent. On the income side, our gases business also improved considerably. EBITDA rose 39.5 percent to 1.540 billion euro (2005: 1.104 billion euro). Excluding BOC, EBITDA was 11 percent above the prior year figure. All the product areas and geographical regions contributed to this positive business performance.

In Europe, sales in the 2006 financial year rose 21.1 percent to 3.667 billion euro (2005: 3.028 billion euro). After adjusting for the consolidation of BOC for the first time, the increase in sales was 9.3 percent.

Sales in North America rose 53.3 percent in comparison with the previous year to 1.372 billion euro (2005: 895 million euro). Excluding BOC, the increase was 3 percent. Sales in South America rose 21.7 percent in the 2006 financial year to 420 million euro (2005: 345 million euro).

In the Asia/Pacific growth region, the Gases Division more than trebled its sales from 178 million euro in 2005 to 573 million euro in 2006. After adjusting for BOC, the increase in sales in this region was 8 percent.

In Africa, The Linde Group is represented principally by the former BOC group company African Oxygen Limited (Afrox). Sales rose here from 2 million euro to 163 million euro.

The Gases Division also saw positive business trends in the individual product areas. The on-site business achieved growth of 46.1 percent to 1.490 billion euro (2005: 1.020 billion euro). Excluding BOC, the growth in sales was 13.8 percent. Sales in the bulk business increased by 47.2 percent to 1.788 billion euro (2005: 1.215 billion euro), while the figure excluding BOC was 9.3 percent. Sales in the cylinder business rose 36.7 percent from 1.644 billion euro in 2005 to 2.247 billion euro in 2006, or 6.1 percent excluding BOC. The Healthcare business achieved sales growth of 19.3 percent to 848 million euro (2005: 711 million euro). After adjusting for BOC being consolidated for the first time, the increase in sales in the Healthcare business was 6.9 percent.

Gases Division - Outlook
In the next few years, Linde is anticipating market growth in the global gases industry of around 7 percent per annum. In the medium term, the Gases Division will seek to grow at a faster rate than the market and to achieve a disproportionate increase in earnings. Here, the synergies arising from the BOC acquisition should start to have a positive impact.

Engineering Division
In the engineering business, The Linde Group continued in 2006 on the profitable growth course set in the record year of 2005, increasing sales by 14.8 percent to 1.863 billion euro (2005: 1.623 billion euro). After adjusting for BOC, sales growth was 12.3 percent. The division achieved a disproportionate increase in EBITDA of 30.8 percent, which rose from 117 million in 2005 to 153 million euro in 2006.

The Engineering Division once again exceeded the exceptionally high level of incoming orders and orders on hand achieved in 2005. Boosted by high demand in all the main product areas (natural gas, ethylene, hydrogen and air separation plants), incoming orders rose from 2.913 billion euro to 2.992 billion euro. The division achieved a new record level of orders on hand at 4.518 billion euro (2005: 3.305 billion euro).

Engineering Division - Outlook
International plant construction is also continuing to show signs of growth. Linde expects an increase in demand in the major product areas of 6 to 8 percent.

Against this background, and given the high level of orders on hand and the expected processing of orders, Linde anticipates a significant increase in sales and earnings in the Engineering Division over the next few years.

The Linde Group is a world-leading industrial gases and engineering company with more than 51,000 employees working in around 70 countries worldwide. Following the acquisition of The BOC Group plc, the company achieves annual gases and engineering sales of around 12 billion euro. The strategy of The Linde Group is geared towards earnings-based growth and focuses on the expansion of its international business with forward-looking products and services.

For more information, please see The Linde Group online at http://www.linde.com


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