Welcome to THE GL@ZINE News 18th May 2004

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Ultraframe Announces Interim Results for 26 weeks to 26 March 2004

• UK results continue to be affected by aggressive competitive climate, exacerbated by softening consumer demand
• North American core sunroom dollar sales flat; good growth from nascent Company-owned retail stores
• Cash inflow from operating activities of £10.6m (2003: £10.9m)
• Interim dividend held in line with last year

Rod Sellers, Chairman, commented:

'The trading environment in the UK has become increasingly challenging and competitive. In response, we are expanding our offering for the budget segment, further developing our existing range of products, and exploring new channels to market. Conservatory penetration levels remain low in the UK but, given the extent of current market churn, we remain cautious about the short and medium term outlook and expect the current sales trends to continue during the remainder of 2004.

In North America, despite recent results from our franchise network being slower than expected, the strong performance of our retail stores gives us confidence in the underlying market potential.
'Overall, it is expected that Group profit for 2004 will be at the lower end of expectations, while management initiatives and a renewed strategic vigour should slow the rate of decline during 2005.'

The first half results reflect the increasingly competitive environment in the UK and the delay in seeing the benefits of the transition to higher quality franchisees in North America. On a constant currency basis, turnover on continuing operations for the half year was down 9.6%, with reported turnover on continuing operations down by 13.0% to £54.9m (H1 2003: £63.0m). This reflects a 10% decline in the average exchange rate of the US dollar against sterling in the period under review, compared to the same period last year.


Gross margin from continuing operations decreased from 50.1% to 48.4% , primarily due to the impact of changes in UK customer mix. Operating margin before goodwill amortisation and exceptional items fell from 19.2% to 9.4% on the same basis, reflecting volume related operational gearing, together with increased revenue investment of over £3m (constant currency basis) in North America to support the planned expansion. Operating profit on continuing operations before goodwill amortisation and exceptional items fell from £12.1m to £5.1m. Profit before tax, goodwill amortisation and exceptional items declined by 58.4% to £4.7m and reported pre-tax profit was down by 65.0% to £3.2m (2003: £9.1m). Earnings per share before goodwill amortisation and exceptional items decreased by 58.2% to 3.3p, with reported EPS down 63.5% to 2.3p.

Cash inflow from operating activities of £10.6m was in line with the comparable period, with tighter working capital management offsetting the decline in profit. Gearing stands at 13.6% (2003: 23.2%), against 10.3% at the last financial year end. Net debt was £10.3m (2003: £18.1m), compared with £8.3m at 26 September 2003.

Sales in the UK in April were 23% down on the comparable period, and although the absolute level of sales in April is ahead of March, the market as a whole remains difficult. The Board expects the current sales trend to continue for the remainder of 2004. In the more challenging competitive environment, the level of leads is fluctuating more than usual between months, and price has become a more dominant factor in competition for sales. Longer-term, research recently commissioned from The Henley Centre confirms that the addressable conservatory market has less than 20% penetration and will see continued volume growth, albeit slower than historically experienced and increasingly from a younger demographic group.

North America: Core sunroom dollar sales in April were 11% ahead of the previous year. Sales levels in retail stores are running at around double that of the prior year and the Board continues to believe that this rate of comparative growth will be sustained throughout the year. An active cost management process is in place to keep infrastructure overheads under control, and the run-rate of second half dollar overheads will be below that of the first half. The year on year rate of sales decline due to franchisee deletions is expected to slow in the second half, and while the Board continues to expect turnover growth for the full year, the reported shortfall in dollar profit relative to expectations in the first half will not be recovered in the second half of the year. Clear market growth indicators and the current market penetration of less than 5%, as shown by research commissioned last year from Ducker, give the Board confidence that the fundamentals of the North American market remain attractive.

Operating update: United Kingdom

Turnover decreased 13.5% to £36.1m; year-on-year sales were down 8% in the first quarter and down 20% in the second quarter. Gross margin on continuing operations declined from 52.6% to 51.0%, mainly due to changes in customer mix against a general market background of increased customer churn. Operating profit of £7.9m is 28.9% lower than last year, reflecting volume related operational gearing.


Research recently conducted by The Henley Centre, commissioned by the Group, concluded that three broad macro-economic factors influence consumer decisions to purchase a conservatory; interest rates, house prices and real disposable incomes. We believe that current uncertainties relating to pension incomes, savings growth, stock market volatility and increased competition for the grey pound from new leisure opportunities has reduced the propensity of our traditional consumer (aged 55+) to make an aspirational, lifestyle purchase.

The budget segment of the market, on the other hand, continues to see higher growth with intense competition and customer churn as market participants compete aggressively for market share. We estimate that the budget segment now accounts for some 40% of the conservatory market by volume (less than 30% by value) and is set to increase in size. This growth is being driven by a younger consumer demographic (typically aged 35-54), seeking greater space at home. These consumers are also more price conscious.

Alongside these emerging trends, the conservatory market as a whole has experienced structural change. Independent research suggests that the home improvement window market has now matured. We have seen some of the main window companies moving more aggressively into the conservatory market, with low priced products and low margin expectations, as they seek alternative opportunities for growth.

The Group is increasingly committed to defending its market share. In its traditional market, the Group is maintaining the quality differential and uprating its conservatory systems. In the budget market, the Group's offering is being expanded. Uzone TM, which was developed as a completely new, budget-oriented platform, has been launched and the product range will be further expanded in the second half of the year. Uzone TM is gathering sales momentum and is expected to bring a small but growing sales contribution in the second half as it builds market share. The Group also has a number of additional new products in the pipeline aimed specifically at the budget market, which will be introduced over the next six months. For example, the previewing of Litespace TM at the Ideal Home Exhibition in the spring generated significant interest. The Group continues to explore ways to broaden alternative channels to market, including builders' merchants.

The Board is making good progress in seeking a new Managing Director for the UK business, for which David Moore has taken direct responsibility in the interim. The management team has been strengthened with the appointment of a design and development director from Dyson, and the sales team is being restructured to meet the new competitive challenges. The Group continues to explore opportunities to reduce costs, but remains committed to research and development, proactive sales and marketing and the rigorous pursuit of intellectual property rights infringement. Accordingly, the overhead run rate for H1 is expected to continue at the same level in H2.

In North America, core sunroom dollar sales are up 0.2% to $33.2m. Overall dollar turnover is down 1.9% to $33.2m. Year on year, Q1 dollar sales were up 3% and Q2 sales were down 3%. Gross margin declined from 45.1% to 43.6%, mainly due to increased labour costs in anticipation of higher sales growth. A significant increase in overheads against the same period last year due to the planned revenue investment in infrastructure and retail stores has resulted in an operating loss in the first half of $2.8m (2003: operating profit $3.4m). The 10% depreciation in the US dollar exchange rate has materially impacted the sterling reported results of our North American business.


The strategy of improving the quality of the franchise network is progressing well and the business continues to attract new, high quality franchisees.

However, this programme is taking longer to deliver sales growth than originally anticipated given the extent of franchise deletions (now largely complete) and slower than expected growth in the core franchisee base. The Group remains confident that its strengthened franchise network will grow turnover going forward. New franchisees are generating a higher sales contribution per franchisee than those they replaced despite their relative immaturity. Furthermore, the Group continues to encourage all the 300 plus franchisees and dealers to accelerate their sales contribution, through the provision of on-going support and investment in initiatives to stimulate demand, such as the recent major development of the Four Seasons website.

The retail store expansion programme is progressing on schedule and continues to demonstrate the underlying demand in the North American market, delivering solid growth in sales from $2.7m in the comparable period to $5.6m in the first half of this year. The stores contributed sales of over $7m in the previous financial year. Ultraframe currently owns and operates five retail stores, including one in Houston opened April this year. The next opening is scheduled in Orlando towards the end of this financial year. A further five new retail stores are planned by the end of the next financial year. The retail stores continue to stimulate consumer interest, generate direct sales leads and attract new franchisees into surrounding geographic areas that have strong market growth potential.

The Group continues to leverage technological know-how across its businesses. The first complete vinyl clad room was introduced in the US in the first half and we are on track with the programme to materially reduce the number of fasteners in our core sunroom products to significantly reduce installation times and improve product durability. Ongoing development of range extensions of the core Four Seasons product portfolio is well underway. Furthermore, progress in gaining National Building Code Approvals remains a high priority in the second half, to accelerate the regulatory building permit process and reduce lead times for sunroom installations.

The planned implementation of a cost reduction programme in the second half, in direct response to the slower sales growth in the franchise network, should ensure that infrastructure-related overheads in the second half of 2004 will be only marginally higher than the equivalent period in 2003. However, planned revenue investment on the roll out of Company owned retail stores will continue. Taken together, this is expected to result in lower dollar overheads in the second half compared with the first six months, albeit ahead of the comparable period last year.


Synseal Hits an Average of 1000 Roofs per Week

A relative newcomer to the conservatory roof market, Synseal has demonstrated the power of product innovation to shake up a market. Growth has been rapid from its entry to the conservatory market in 2002, and Synseal is being seen as a future market leader. Synseal’s Shield and Global roofing systems are now being used in over 1000 conservatories a week.

'And these figures aren’t just for one good week,' confirms Nick Dutton Sales and Marketing Director of Synseal. 'We’re producing 1000 roofs a week, every week. In fact good weeks are now far beyond 1000. Growth has come from both new customers, and from existing customers who are doing extremely well with it. If we go by Robert Palmer’s market report figures, with a market of only 208,000 conservatories a year, our new sales figures would give us a 25% market share. That would be nice, but I don’t think it’s realistic. Adding up the sales figures of those we know comes to around 200,000, so the total market must be bigger than that. We think the market is around 330,000, up 15% on the 289,000 figure for 2002 which comes from the Rigby report. That gives us a 15% share. We are pleased with that as we only launched the first Shield roof in 2002. Our growth is accelerating, and we have several new innovations in the pipeline. If we continue to listen to our customers and meet their needs we will continue to grow.'


Eurocell Founders Set up New Polycarbonate Company

Formed in Alfreton, January 2003, Polyex Ltd has been set up by Roger Hartshorn and Mike Bosworth to take advantage of the growing demand for conservatories and related products. Roger and Mike made significant personal investment in the new venture which has the capability and capacity to have a major impact on the market.


Polyex Ltd’s 6,500 m2 (70,000 sq ft.) purpose built manufacturing headquarters


Both Roger and Mike have significant industry experience; Roger has been Group MD of Fairbrook Plc for over 15 years where under his tenure sales have grown from £2m per annum to almost £100m. Mike has been Group Chairman during this time: (Fairbrook Plc incorporates Eurocell Window Systems, Eurocell Building Plastics, HL Plastics and Tarpey Harris).

The money invested in Polyex Ltd has been directed into the installation of 2 bespoke Omipa Polycarbonate extrusion lines, with space for a third already allocated. Polyex Ltd’s 6,500 m2 (70,000 sq ft.) purpose built manufacturing headquarters include state of the art quality control facilities, a high capacity cutting centre, huge warehousing and an office block for its dedicated sales and technical staff. The location, close to Junction 28 of the M1, allows Polyex Ltd to distribute sheets easily to its growing customer base.

The small, yet hugely experienced management team has deep industry knowledge and play an important role at Polyex Ltd. This makes the business well positioned within the marketplace to take advantage of being only the second mainland based manufacturer of polycarbonate with no requirement to import product from overseas.

As well as investing in infrastructure, Polyex Ltd has created a product range well suited to the demands of a competitive and evolving market. Polyex currently offer a range of five different colours, three different widths and two thicknesses with four more coming to market within the next two months.

(Colours are clear, bronze, opal, bronze/opal and arctic pearl. Widths are 1.6m, 1.8m, and 2.1m. Thickness is 16mm and 25mm with 8mm, 10mm, 32mm and 35mm being launched shortly).

‘Both Mike and I set up Polyex Ltd to provide the conservatory market with a high quality product at a highly competitive price. We aim to pass on the efficiencies generated by our manufacturing and production experience; which will ultimately result in cost-savings to our customers.

‘We recognise that it is a complex industry with demanding customer requirements. We are therefore committed to delivering not only a market leading product range but also customer service appropriate to the differing requirements of the market, from specialist roof fabricators to smaller DIY operators. As the business grows, we will seek to expand our distribution network to ensure that we can serve all potential customers’, says Roger Hartshorn.

The company has also just added ISO 9001:2000 and BBA certification to its growing list of achievements, a very quick turnaround since their first production run in late 2003.

Tel: 01773-838400
http://www.polyex.co.uk


Status Sales Up 14% - Over 20 New Customers

At the end of the first quarter of 2004, profile extrusion specialist Status Systems has reported that over the three months sales have risen by 14 per cent on last year, and its sales team has written over 20 new accounts. New accounts consist of existing fabrication businesses and new starts, which highlight interesting trends in the industry at the moment, according to general manager Chris Foreman (pictured).

'There are a lot of dissatisfied companies out there at the moment who are desperately wanting to grow their business, but are being thwarted by poor service and overall instability,' said Chris. 'Overall enquiries have increased about Status, as we have, and have always had, an exceptionally solid foundation.

'Our increase in sales does not yet reflect the contribution made by all the new customers. The majority of the growth has been achieved by our existing customer base which has demonstrated exceptional loyalty and commitment to the Status brand - sentiments that we recognise and support with our own loyalty and commitment'.

Tel: 01457 875731
Email: mailto:sales@status-systems.co.uk
Web: http://www.status-systems.co.uk


Masco Corporation Reports Record First Quarter

Masco Corporation has reported net sales from continuing operations for the first quarter ended March 31st, 2004 increased 19 percent to a first quarter record $2.8 billion compared with $2.4 billion for the first quarter of 2003. Income from continuing operations for the first quarter of 2004 was $241 million compared with $158 million in the first quarter of 2003. Earnings from continuing operations increased to a first quarter record $.52 per common share compared with $.30 per common share for the 2003 first quarter.

Results for the first quarter 2004 and 2003 include income related to adjustments of the Behr litigation accrual of $.03 and $.02 per common share, after tax, respectively, and incremental income from financial investments of $.03 per common share, after tax compared with first quarter 2003.

The Company previously announced the planned disposition of several European businesses that are not core to the Company's long-term growth strategy. These businesses had combined 2003 net sales in excess of $350 million and the Company expects net proceeds from the dispositions to exceed $300 million. The dispositions are expected to be completed within the next twelve months.

First quarter 2004 results include an after-tax charge aggregating $76 million ($.16 per common share) to reflect those businesses that are expected to be divested at a loss, and after-tax income from their operations of approximately $4 million, both of which are included in discontinued operations. Any gains resulting from the disposition of individual businesses, which are expected later this year, will be recognised as such transactions are completed and are expected to substantially offset the first quarter 2004 charge.

Including these discontinued operations and the anticipated loss on the disposition of certain of these businesses, net income for the quarter increased to $168 million compared with $166 million for the 2003 first quarter; earnings increased to $.36 per common share compared with $.32 per common share for the 2003 first quarter.

The Company's strong first quarter performance, including 19 percent organic sales growth, benefited from market share gains, new products and positive economic conditions impacting new home construction and home improvement markets. First quarter 2003 operating performance was negatively impacted by adverse weather conditions which reduced demand for certain of the Company's products.

The Company continues to experience better than expected sales performance so far in 2004, and, based on current business trends, believes that it will achieve record sales and earnings for 2004 with full-year earnings from continuing operations in a range of $2.00 to $2.10 per common share. The new earnings guidance represents an increase from the previous guidance of $1.80 to $1.90 per common share. This year's new earnings guidance includes the benefit of recent common share repurchases and reflects increases in certain operating expenses, including such items as energy, insurance and certain material and freight costs, and excludes first quarter income related to the Behr litigation and the charge for businesses to be divested. The earnings projection does not reflect any potential additional income related to the Behr litigation for the remainder of 2004, as such amounts cannot be predicted.

Based on current business trends, the Company anticipates that second quarter 2004 earnings from continuing operations will be in a range of $.50 to $.53 per common share compared with second quarter 2003 earnings of $.44 per common share.


New Partnership Bids for £1bn Market

Two of the UK's leading companies in their specialised markets WTL and Heywood Williams Group, have joined forces to seize the enormous potential of the WPC (wood plastic composite) market for extrusion and injection moulding - a market that a recent conference forecast to grow to more than £1bn in Europe by 2008.

HW Plastics, a division of Heywood Williams Group has a turnover of nearly £100 million making it one of the largest UK manufacturers of PVCu window systems and PVC-UE building products. Its PVC cellular extrusions have a 10 year guarantee against splitting, rotting and cracking, making them very durable.

Working alongside Heywood Williams Group for the last three years is the environmentally conscious group WTL lnternational Ltd. WTL has pioneered the manufacture of organically produced materials, while ensuring health and safety is implemented. Its commitment to development and cost effectiveness has confirmed its status as a leading UK Wood Flour manufacturer.

The partnership uses a specific grade of Fibreton Wood Flour supplied by WTL to manufacture window boards. The composition brings together the durability and low maintenance of PVC-UE with the workability and strength of wood, resulting in lower expansion rates and high temperature stability, making it a cost effective alternative.

WTL identified that not all extrusion firms could handle and extrude a low density material directly into their extruders. The implication led to the birth of a new compound of wood filled polypropylene called Natraplast®.

Heywoad Williams Group and WTL say that they have achieved excellent results using Natraplast® in end products. Extruders who were previously unwilling to invest in new equipment to handle Wood Flour can now benefit from wood plastic composites. The development has lead to significant confidence in the use of Natraplast® to produce various profiles in the market. This emergence will eventually lead to an upgrade in handling systems as Fibreton will be used directly with a polymer in-line. The application will reduce costs without compromising on the quality of the end product.

Tel: 01625 412114
Email: mailto:info@kbp.co.uk
Web: http://www.kbp.co.uk


£50 Million Call for Innovative R&D Proposals Under New Technology Programme

Science Minister, Lord Sainsbury, has called upon Britain's businesses to put forward new project ideas for a £50 million programme now available to support technological innovation.

Speaking to over 500 business leaders, researchers and university academics at the Government's Technology Strategy and Programme Information Day at the Business Design Centre in London on 26th April, Lord Sainsbury said:

'We have put aside at least £150 million over the next three years to support research and development and the sharing of technology innovations, areas critical to the growth of the UK economy.

'Today, I have announced the first funding tranche of £50 million and I am calling upon businesses to work with research bodies to put forward projects for funding that could make a real difference to our economy.

'Proposals are being invited for seven priority areas where businesses have told us that public support can make the biggest difference.'

The seven priority areas are:
* bio processing;
* technologies to support environmentally-friendly transport;
* advanced composite materials and structures;
* inter-enterprise computing;
* renewable technologies;
* disruptive technologies in electronics and displays; and
* sensor and control systems.

'These represent emerging technologies that have wide and pervasive applications in business, and achieve environmental and social benefits,' Lord Sainsbury added.

The money will be made available by open competition through two of the DTI's new business support products: Knowledge Transfer Networks and Collaborative Research and Development. These products were developed as part of a restructuring of DTI's business support that replaced a complex array of schemes with just nine products that are easier to use and understand.

Grants of between 25 and 75 per cent will be made available for collaborative projects and 100 per cent grants will be available for proposals that help develop dynamic knowledge transfer networks in the specific key emerging technology areas. Applications can be made on-line via the DTI website.

'Encouraging innovation and the demand for new technologies is essential to ensure UK businesses remain competitive in the tough global marketplace.' Lord Sainsbury said. 'Today's announcement marks a key step in the development of our Technology Strategy and Programme as recommended in our Innovation Report.'


New Large-Scale Test Facility for the North East

A new facility has been established by BRE Fire Division (FRS) to meet the needs of construction and associated industries in North East England for large-scale fire and other buildings-related tests.

Known as BRE North East, the new facility includes a 20m by 40m by 8m-high building and access to a 40-metre-high facility, allowing BRE to undertake large and full-scale scale testing work such as:

* Fire performance tests on construction products
* Fire safety tests of innovative building designs
* Testing for certification schemes approval and Buildings Regulations.

The facility's location in Middlesbrough - close to the North East coast and major transport routes - will allow FRS to provide a more local and cost-effective approach to many of the fire-test requirements of northern clients such as:
* Construction products manufacturers
* Building designers and developers.

Contact: Pauline Aitchison at FRS
Tel: 01923 664973
Email: mailto:aitchisonp@bre.co.uk


Astraframe's Shortcut Prosperous Year

Norwich based window manufacturer Astraframe is anticipating a productive year ahead following a £250,000 investment in its production capability.
 
The company has purchased a new Y-Welder, following the recent additions of the latest replacement Stuga cutting centre and Transom/corner cleaners. The urban machine is able to produce two Y-Welds in one working cycle, eliminating the less accurate process of reverse butt-welding on single head welders and manual V-notching.
 
Trevor Collier, managing director of Astraframe, commented: 'By investing in the latest technology and adding to our product portfolio, we are on track to raise production, develop our market share and improve profitability.
 
'Having recently secured exclusive rights to manufacture windows and doors for prestige brand James Harcourt, we are building and enviable local reputation for fulfiling demand for premium quality windows, doors and conservatories across East Anglia.'
 
The replacement window market in Norfolk is currently worth £25 million a year and Astraframe's local reputation has helped the company achieve growth within a crowded and competitive environment. However, Trevor Collier believes that less conscientious businesses are in for a rough ride.
 
'The industry recognises that one third of the replacement window market will disappear by 2006 and that only those companies committed to improving the quality, diversity and profitability of their business offer will survive.'
 
Astraframe was established in 1989 and now employs a workforce of more than 25 people at its Barker Street factory in the city.


Versatile Hits the Big Screen at Interbuild

With sales growing continuously amongst national and local housebuilders, Versatile took the opportunity to hit the big screen at Interbuild 2004, ‘And we’re very glad we did’ says Kevin Barnard, managing director.
The company has previously been a loyal exhibitor at Glassex, but after much consideration decided this year to show at Interbuild instead.

‘The response received has justified that decision’, continues Kevin. ‘The Versatile conservatory roof presents the ideal solutions to meet future standards and regulations, offering unique opportunities across a wide spectrum of the market. And as part of the Burles Group of Companies we are able to offer ‘Versatile’ solutions from a standard fully prepped roof kit, through to a full conservatory package and/or installation service, which makes Interbuild an ideal forum to reach the most widest audience possible.’

A concerto, composed specifically for the occasion, provided a serene ambience, as the unique features and ease of installation offered by the Versatile Conservatory Roof System were displayed continuously on a large video screen, drawing great interest from visitors to Hall 6.

Specifiers seeking a truly, durable, lifetime product, were impressed with the pultruded GRP ring beam gutter, which offers excellent physical and mechanical properties and low thermal conductivity with greater insulation than "traditional" roof system materials, whilst its high dimensional stability means minimal expansion and contraction with temperature changes and heat loading. Comparatively priced with thermally broken aluminium, GRP provides a U Value similar to that of timber, is faster to work with than PVCu and is so strong it does not require reinforcement.

Versatile’s vision for the future - a system manufactured throughout using GRP materials - also created enormous interest. Currently the roof bar sections are manufactured from pvc profile, manufactured by Veka Plc, but the company’s design team are developing sections that would also be manufactured from pultruded GRP, offering a higher strength to weight ratio, thereby eradicating the need for reinforcement on more conventional sizes of conservatories. Whilst specifiers were intrigued with the long term values of the system, fabricators and installers were amazed at the innovative design, which allows the ring beam to act as an integral gutter. This not only saves time and cost, but adds to the exceptional appearance of the finished product and provides invaluable adaptability for ease of construction in awkward applications, such as properties with low eaves, or the ability to incorporate a chimneybreast.

Versatile also took the opportunity to Introduce a new aluminium ridge, which enables greater distances to be spanned, whilst providing the flexibility of variable pitch. With external and internal GRP ridge covers located to stops, without any screws to penetrate the cover, the new ridge continues to allow accurate, yet simple, timesaving methods of construction.

With a host of decorative options, including a truly attractive dentil ring beam, the Versatile Roof System combines a flexibility of style to accommodate the most demanding of applications, whilst attractive joint and end cappings provide a truly professional finish. In addition there is a wealth of colour choice to appeal to the most discerning of end users with lead times on colour minimised through the use of Versatile’s own in-house paint facility.


Size Matters for Vetrotech Saint-Gobain in Ground-breaking Test

A single sheet of glass from Vetrotech Saint-Gobain, one of Europe’s leading suppliers of fire resistant glass, has proved itself to be in a large-span class of its own – offering huge new options for architects and designers.

A ground-breaking fire test in France has certified that a single sheet of SGG Contraflam-N2 over seven metres square achieved 60 minutes of integrity and insulation – a world first for a single glass span of this size and performance.

The successful test, providing certification to EN 1364 Part I, reflects Vetrotech Saint Gobain’s commitment to continually develop fire glass solutions that will allow architects and specifiers greater freedom when incorporating safety glass into their designs – externally or internally.

The enormous span of high-performing glass, glazed into timber, was tested at the Centre Technique Industriel de la Construction Metallique (CTICM), France’s leading independent testing centre, and achieved 66 minutes in both integrity and insulation – a 10% over-run.

‘This test means that Vetrotech Saint-Gobain is uniquely able to offer the highest level of fire protection in glass sizes that were hitherto thought impossible, particularly into a timber frame,’ said Sue Hargreaves, UK and Ireland General Manager.

‘We are proud to offer a complete product range of Class A glasses that together offer an affordable and comprehensive glass solution – whatever the fire safety requirement,’ she said.

SGG Contrflam-N2 can be used as single glazing or incorporated into double glazed units, and was developed to also easily offer a range of decorative or functional options - such as solar control, sound reduction or thermal insulation.

The French fire test involved glass dimensions of 2200mm high by 3210mm wide – a total of 7.06 square metres.

In a separate test, SGG Contraflam-N2 also achieved 60/60 certification when glazed into a steel frame, with a total glass size of 4.2 square metres and a glass height of 2750mm – another significant test that underlines the versatility of this glass for large-span applications.

SGG Contraflam-N2 is a multi-laminated fire resisting glass, with the required level of fire resistance determining the number of tempered safety glass sheets and interlayers. In different formats, the glass can provide from 30 minutes of integrity and insulation (EI30) to 120 minutes of integrity and insulation (EI 120).
For a comprehensive product selector on all Vetrotech Saint-Gobain’s glasses, please phone 0113 239 1500, fax to 0113 239 1511 or log onto www.vetrotech.com. Alternatively, you can contact Vetrotech Saint-Gobain by email on infovsguk@vetrotech.co.uk


Listers, £400,000 & 15 Miles of Electrical Cable

Back in January Lister Trade Frames purchased a new 90,000 square foot site in Stoke for its expanding window, door and conservatory production. And now, after spending an additional £400,000 the building has been totally refurbished to Listers manufacturing standards and is ready to start production.

Mark Warren, Listers Managing Director is delighted to see the progress in just three months. 'Basically the building was just a shell, albeit a very large shell, but the services were just not to the standard we required, so rather than just make do, we decided to take the opportunity and completely refurbish the entire building.' This was on top of the company's initial investment of some £2.5 Million. An estimated 15 miles of new electrical cable has been installed along with new lighting, heating and air supplies.

Darren Pusey, Listers Production Director (pictured standing inside part the newly refurbished window production hall). can't believe his luck, new premises tripling his production area and all kitted out for the latest machinery and staff. 'Our commitment to quality and service are appreciated by our customers, but this further investment has demonstrated that we're not content to just 'tread water' like so many companies. We want to grow our market share, and we are willing to invest heavily to do so.' says Darren, 'I just can‚t wait to get in there!'

Tel: 01782 205605
Email: mailto:sales@listertf.co.uk


Technical Update on Pultec

'As forecast at the time of launch 18 months ago, Pultec has had no trouble passing all the relevant British Standards, with performance results substantially better than PVCu and aluminium.' says the company.

Pultec's casement and tilt and turn window systems meet the BS7950 specification for domestic windows, also BS6375 for water resistance.

In acoustic tests, Pultec systems recorded a Weighted Sound lndex of Rw 38, a good result.

In the 'hot box' test for thermal insulation, Pultec achieved U values down to 1.55WM2/K, which will continue to exceed the Part L requirement, even when the current level is reduced from 2WM2/K to 1.8WM2/K in a few months time. An even higher level of performance can be achieved by filling the open chamber within the Pultec profile with expanded polystyrene.

'Wood has a relatively poor U value of 2WM2/K. Steel and aluminium are good thermal conductors and therefore poor insulators. PVCu is thermally volatile and, unlike Pultec, also needs metals inserts which act as a cold bridge.'

Tel: 0117 947 4727
Email: mailto:windows@lindman.co.uk


Danny Takes the Advantage

Danny Hague has joined Advantage Windows and Conservatories Ltd of Poynton, Cheshire, as Group Commercial Director.

He re-joins the company after a two year absence in an expanded role that oversees both the window fabrication and the conservatory roof divisions.

The company is part of the Moran Group Plc and Danny will be working closely with Chairman Ian Moran.

On his appointment Danny said ‘I am delighted to be back at Advantage. There is a real sense of excitement about the future and I am looking to strengthen our commitment to our existing customers as well as looking for new opportunities for growth.’


Selectaglaze Ltd - By Appointment to Her Majesty The Queen

St. Albans based Selectaglaze has been granted a Royal Warrant of Appointment to Her Majesty The Queen as Manufacturer and Supplier of Secondary Glazing.

Founded in 1966 by the late Chris Childerstone, the company has gained a reputation as one of the country’s leading secondary glazing specialists with particular expertise in the sensitive treatment of listed facades.

From the company’s headquarters Managing Director, Meredith Childerstone – son of the company’s founder – says: ‘We are delighted with this honour. It’s a testament to all the hard work, dedication and craftsmanship that has prevailed throughout the company since its inception. It is an Award in which the entire company, past and present, can take pride in receiving’.

The company employs in the region of 70 people, designing, manufacturing and installing secondary window systems. Much of the company’s work is based in city centres throughout the UK, particularly Central London. ‘We have worked on a phenomenal range of prestigious and famous buildings’, says Meredith.

‘Much of our work is with the refurbishment of Listed Buildings where it is vital to maintain the original character and style. We also handle many projects where noise is a real issue, particularly near motorways and airports and we increasingly work on projects that require upgraded security.’

As long as developers continue to upgrade and refurbish, as opposed to build from new, secondary glazing systems will remain an important specialist product.

Tel: 01727 837271
Email: mailto:enquiries@selectaglaze.co.uk
Web: http://www.selectaglaze.co.uk


Patiomaster South West Expands Delivery Fleet

Paignton-based PatioMaster South West has added a new vehicle to its delivery fleet to meet rising demand from fabricators and installers for its in-line sliding patio door. The addition of a new DAF 7.5 tonne sleeper cab brings the total fleet to three to further improve PatioMaster South West's delivery service throughout the South West and South Wales.

Now in its sixth year, the original stalwart of the PatioMaster national network of nine regional fabricators supplies 150 PVCu fully fabricated patio doors to a growing customer base. The workforce has also expanded by 20% due to sustained growth.

PatioMaster SW General Manager, Jeff Dealtrey says the company’s specialist service offers customers a simple, reliable and cost-effective local source of quality patio doors.

Explains Jeff: ‘Our customers depend upon our reliability and being able to respond quickly to their needs - in a five day turnaround. By purchasing their patio doors from a specialist supplier, fabricators can concentrate on the job in hand - making windows.’

PatioMaster, the UK patio door manufacturer, has enjoyed steady year on year sales growth.

The PatioMaster national network of approved distributors stretches from Scotland and Northern Ireland to the South East offering a choice of versatile patio doors to suit a variety of applications and requirements.


Profile 22 Scores a Big Hit with Customers

Profile 22 scores highly on brand awareness, technical and specification back-up and marketing support, an annual survey of its customers has revealed.

The company has also made improvements in areas such as the product's appearance, innovations and solid reliability, as well as Business Development Managers and the benefits of having a well-known brand, the research concludes.

Profile 22 commissioned the study to assess customer satisfaction levels on a range of product and service issues and, where possible, compare these to results from the previous year.

Technical support, as well as marketing support, proved to be the most used services for the second year running, with specification help the next most used. ‘Clearly Profile 22's sharing of its expertise is of value to its customers,’ the study says.

Production aid showed a big jump between 2002 and 2003; with almost double the number of customers taking advantage of the service, perhaps reflecting more investment in plant and machinery.

Other services used more by customers included marketing services, such as literature, point of sale material and lead provision; while the offer of selling strategies had been taken up by a third more of respondents over the previous 12 months.

When asked about improvements made by Profile 22 over the past 12 months, respondents noted better communications, the launches of Safeware and Bubblex, product quality and easier ordering.

Profile 22's Sales and Marketing Director, Rob McGlennon comments: ‘We wanted to get an overall impression from our customers to find out what we're doing right and where we can improve'.

‘The results are invaluable to us and as they also form part of our annual quality accreditation reviews, we can ensure that our quality products and customer service can only improve,’ adds Rob.

Some customer comments on technical support...

'Technical support is very good.’
'Invaluable service in the early days.’
'Knowledge to answer all our questions.’
'They are very helpful regarding queries on machinery and tooling.’
'Help with Kitemark certification on products. Advice and help with wind calculations and meeting specifications.’

Some customer comments on specification help...
'Invaluable resource.’
'Advice on tenders, contracts and building regulations.’
'To keep up to date with contract work specifications and building regulations.’


Passing Quality Down the Line – ‘Everyone is a Quality Inspector’

'The window spec has changed for the better.’ It may be a play on words by the Managing Director of Birmingham-based trade fabricator Window-Spec, but with new premises four times the size of the old factory, a new profile supplier and new window system, it certainly rings true.

‘Window-Spec’s rebirth in this way means we’re ready for sustained growth to take advantage of the current opportunities in the market place,’ says John Whateley.

Window-Spec is now manufacturing an average of 500 frames a week in its new 20,000 square foot factory - that is 100 more than the capacity of the old 5,000 square foot premises. And there is plenty of room for the growth that switching to Kömmerling’s 70mm chamfered and classically-curved Connoisseur systems is expected to bring.

‘With our planned automation and computerisation programme, we will be able to manufacture 1,200 windows a week here comfortably, and the potential could go as high as 1,500,’ says John.

The total investment for the move, with new machinery including state-of-the-art saws for increased cutting capacity, welders, and a fully-automated top-of-the-range corner cleaner, was £200,000.

‘Many fabricators don’t realise that in order to manufacture a fully sculptured system, a large investment is required to make it a presentable product. Our old premises just weren’t suitable for fabricating sculptured windows, so we needed to invest, in order to bring a high quality finished sculptured window to the market.’

As a trade-only fabricator, potential new customers often ask Window-Spec about its quality control. While it is a BSI-registered company, and ISO management registered, John says their approach to quality is different to that adopted by most fabricators - especially of their size.

It is a practice they have constantly adopted throughout their growth from a small start-up company eight years ago. ‘The way we work means we don’t need an overall quality inspector. With a total workforce of 42, including around 30 semi-skilled fabricators, every individual is responsible for checking the quality of their particular part of the operation.

‘Our reputation has been built on the fact that we don’t pass anything but quality down the line. Everyone is a quality inspector, and it means we drastically reduce in-house waste, and drastically reduce sending problems of our making into the market.’

Window-Spec is looking for the product range, quality and service from its new relationship with Kömmerling, to propel it into a leading position to take advantage of market changes which Sales and Marketing Manager Andrew Wheeler says are currently taking place.

‘While our customer base has always been a mixture of domestic and commercial installers, the more established domestic installation companies are now getting more opportunity to move into commercial contractual work on a regional basis. Manufacturing two Kömmerling systems gives us a good market edge.’

However, he says that changing systems should not to be undertaken lightly. ‘The industry is renowned for fabricators frequently changing entire systems to save a few pounds here and there - but it’s usually at the expense of quality. We wanted a long-term relationship with a company that was well known and well respected within the trade, so we had discussions with a number of what we perceived to be reliable, good quality profile extruders, before making the decision to switch.’

Andrew and John agree that many installers are turning away from ‘off-the-shelf’ windows, in favour of those which can be tailor-made for their own customers’ requirements. ‘Window-Spec is less automated than what we’d call the large super-fabricators,’ says John.

‘Because our fabricators are semi-skilled, instead of just being machine-minders, we pride ourselves on maintaining that all-important flexibility to meet installers’ individual demands.’

Andrew says many of his customers have started replacing existing PVCu replacement windows, which were originally fitted in the early 1980s.

‘Today’s modern window is so much better looking than its earlier PVCu counterpart, and has many more security features. People replacing existing replacement windows in their homes are often those who’ve recently moved into the property, and the windows in their previous home were better than those in their new one. They’ve seen the difference at first hand.’


Europa is Exclusive to Newstead Installers

Newstead Trade Frames has now received confirmation from The Patent Office that its Europa® brand has been authorised as a registered trademark. ‘We wanted our installers to have a further edge over their competitors by differentiating our products even more,’ says Adrian Locker, Director and General Manager of Newstead.

‘It’s brand protection for us, but for our customers too. Having the Europa brand registered adds credibility when installing and selling in the home. For example it gives our comprehensive marketing support package even more weight with homeowners. It also helps customers protect and support their pricing.’

Tel: 01782 641 642



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