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Win Two Pairs of Tickets for the Wembley Challenge Cup Final - Only with The Gl@zine!

The Gl@zine has managed to obtain two pairs of tickets for the historic first ever Rugby League Challenge Cup Final to be played at the new Wembley Stadium! Watch Saints do battle against French side Catalan Dragons whilst proudly wearing their famous Red V shirts - emblazoned with the Pilkington Activ™ name. Once again Pilkington and Saints Rugby League Football Club team up to put St Helens firmly on the map - come and see them make history together!

Two lucky winners will be drawn at random from readers providing the correct answer to the following question:

Who did Saints beat in the semi final to get through to the Carnegie Challenge Cup Final to be played at Wembley on 25th August?

To enter, click on this link pilkington@respond.uk.com and type your answer in the 'Subject' box. Put your name, address and other relevant contact information in the message panel and click 'Send'. It's as simple as that. The winners will be drawn and notified on Monday 20th August with the names published in The Gl@zine the next day.

Make sure we know how to reach you - you might find yourself on the road to Wembley with the Saints and Pilkington Activ™!

Terms and Conditions: The competition is open to all readers of The Gl@zine, only via the published link; Only one entrant per company; Winners will be selected at random on 20th August 2007; Winners will be notified by Pilkington on 20th August, via telephone or via email; Names of winners will be available by emailing pilkington@respond.uk.com, requesting the names of winners; The promoter does not accept responsibility for undelivered entries; No purchase is necessary; A cash alternative is not available; Any tax implications as a result of winning will be the responsibility of the recipient; Winners are responsible for their own travel arrangements to Wembley; Tickets will be presented to the winners at Wembley prior to the match, by arrangement.

Deceuninck UK Appoints new MD

Deceuninck UK has just announced the appointment of Alain Swyngedauw as its new managing director. Alain has been part of Deceuninck's operations for 27 years and has worked with Deceuninck group companies throughout Europe.

As well as his vast experience, Alain has a customer-focused approach that puts working in partnership with the customer at the forefront of the operation. 'It is only by working in partnership with customers that a business can offer the very best in products and service. That's very much the attitude of the UK team too and I'm looking forward to working with them.'

Alain will also be bringing with him a teamwork approach that strengthens working relationships throughout the organisation. Alain explains, 'A large organisation is all about teams within teams. Each small team plays a part in the team that is the organisation as a whole. It is important to me that everyone feels part of, not only the team they work with on a daily basis, but also part of the larger team, that of Deceuninck.'

In many ways the appointment is a return to old ground for Alain, because he was part of the team that set up the original UK operation. But Alain is in no doubt Deceuninck has changed beyond all recognition since then. 'The UK operation today is serving the same market as it was when we started, but as a company we have moved on a long way since then. Our product range today is so broad that we are a one-stop shop for many of our customers and that's really exciting.'

The appointment means Alain will be relocating to the UK. He concludes, 'I'm delighted to be living in the UK and to be devoting all my energies to an organisation I was involved in at the very beginning.'

Best Value Conservatories Acquires Laird Lifestyle

Best Value Conservatories Ltd (BVC), the Aldridge-based trade supplier of windows, doors and conservatory products, has acquired Laird Lifestyle Products, a division of Laird Security Systems, the business acquired earlier this year by Lupus Capital plc.

In 2001, under Pat Moore’s guidance, the Davies family sold the original British Home Doors (GB) Ltd (BHD) business to management. BHD was also a supplier of doors, windows, shower enclosures and conservatories, mainly to DIY retailers.

In 2004 BHD (excluding the shower division Aqualux which had earlier been the subject of a successful management buy out) went into administration and was acquired by Laird Group, who in April this year sold a number of businesses to Lupus Capital plc.

Derek Davies had meanwhile identified a gap in the market for affordable living space products in the UK’s entry level DIY and trade markets and he launched Best Value Conservatories Ltd in 2005
He has since been joined by a number of key players from his original business BHD and now has plans to grow Best Value Conservatories into the UK’s leading player in its marketplace.

Derek Davies, chairman of BVC, said: 'The business is a principal supplier of windows, doors and conservatory products to the main UK DIY retailers and trade operators. The combined business will have a turnover in excess of £25 million.'

BVC MD John Kaleta said: 'We see the combined entity as an extremely exciting opportunity to capitalise on the increased volume available to our manufacturing facilities and the accelerated launch of BVC's significant product development programme into the marketplace.'

Pat Moore of Horwath Clark Whitehill LLP, who was lead advisor to BVC said: 'This was a very unusual transaction and the code name 'Project Full Circle' was very apt. The BVC team and the advisors all pulled together and completed the transaction in a very short time frame for the benefit of both Best Value Conservatories Ltd, and Lupus Capital plc.'

Catherine Eley of Eversheds LLP, who had also given legal advice on the sale of British Home Doors, said: 'We are delighted that Derek and the BVC team are back at the helm and wish them well in their expansion plans.'

Keith Webb of The Royal Bank of Scotland said: 'We were very pleased to be involved in this transaction and are looking to support the business in its future plans.' .

Eurocell Coventry Depot Goes Large!

Over 50 customers joined Eurocell Building Plastics on Kingswood Close in Coventry on Monday to celebrate its re-launch since the company made a major investment in extending its trade counter and adding new merchandising displays.

Nigel Langston, manager of the depot, which sells PVCu window accessories and roofline products to window and conservatory installers, builders and the DIY trade, treated customers to a slap-up breakfast, as well as giving them a tour of the newly refurbished branch.

'We wanted to have a breakfast event to demonstrate to customers that we are opening even earlier now and for them to see our newly refurbished depot,' explains Nigel Langston of Eurocell Building Plastics. 'We have been here for nine years now and many of our customers have been with us since the start. We are really proud of how the depot has grown and developed and our customers seem to like it too!'

To create added excitement at the event, Eurocell Building Plastics held a football draw, where one lucky customer had the chance to win a season ticket to Coventry City. As the depot is only two minutes from the Ricoh stadium, Nigel is hoping the winner will be able to call into the depot before a match!

One of the main attractions at the event was the new IQ750 modular roofing system for conservatories, which has generated huge interest since it was first introduced in June.

The new look Coventry depot is now open even earlier, from 7.30am to 5pm, five days a week and 8.30 to 12.00pm on Saturdays.
Eurocell Building Plastic depots welcome both trade and DIY customers.

For more information on you nearest Eurocell Building Plastics Depot contact Eurocell on 01773 842300 or visit the website www.eurocell.co.uk.

HWL Group Acquires Penicuik Home Improvements

Following the appointment of receivers at PHI Neil Donaldson, of Highseal Windows and HWL Group, has purchased it as a going concern, retaining staff, manufacturing facility etc and is looking forward to the expansion into the Scottish retail and Commercial market.

The new company will continue to trade as both PHI and Penicuik commercial systems and will continue to manufacture Spectus systems.

Tel: 01724 276213
Web: http://www.hwlgroup.co.uk

Houses get Sunburnt Too!

Freefoam Plastics, a leading industry voice in the manufacture and promotion of environmentally friendly, lead free products, has launched a new media campaign, titled 'The Burning Issue', to increase awareness of the dangers of UV radiation to buildings.

Everyone is aware of the dangers to people caused by UV radiation but few realise how the sun's powerful UV rays can damage the structural and decorative fabric of homes and buildings.

Levels of radiation are increasing by approximately 2% per year and all building materials including PVC guttering, fascia and cladding need UV protection in order to ensure their performance and a long life. The physical effect of UV radiation damage includes discolouration, chalking and warping. The use of the correct stabilisers and cutting edge colour technology in PVC diminishes the effects of UV radiation attributed to global warming.

Tony Walsh, Freefoam Managing Director, comments, 'Freefoam has invested in the development of colour technology to cope with the increasing UV radiation evident in the environment. All Freefoam products have adequate UV protection and the wide range of colours available can be registered for the Freefoam 20-Year Extended Guarantee. Unless the general public and trade are made aware of the implications of increasing UV radiation and take appropriate action, the cost could be high.'

For more information, contact Freefoam directly on 01604 759871 in the UK, 021 4911055 in Ireland, or email marketing@freefoam.com.

Global - the Next Generation

Synseal, the UK's number one choice for windows and conservatories, is launching a new product range under the global brand. Surprisingly, it's a composite door.

'global is an important brand to Synseal,' explains Nick Dutton, Marketing Director. 'Whether it's a roof or a composite door the brand philosophy is the same - top quality, fitter friendly, realistically priced products delivered in unsurpassed turnaround times. Everyone in the supply chain has to make a profit. Before global, many roofs were overpriced with a few companies taking exceptional profits at the expense of their customers.

'Customers tell us they want to concentrate their fabrication on core business - making windows - while installers need a wider range of products. Being able to buy in ready to fit roof kits or composite doors means fabricators can offer a wider range of products without compromising their core activity.'

global composite doors will be launched on 1 October.

http://www.synseal.co.uk

Ultra Installer Leads the Way!

Ultra Installer, Northern Direct Windows is celebrating the successful conversion of six sales leads provided by the Ultraframe Scheme in just six weeks. This outstanding record is the result of high quality sales leads combined with Northern Direct's local reputation for delivering excellence.

The Leeds based company has been installing conservatories, windows and doors for eight years and joined the Ultraframe Ultra Installer Scheme in 2004. As a member of the Scheme, the company receives exclusive sales leads, its own page within the Ultraframe consumer website, BBA inspections and marketing support, along with a host of other benefits.

Kevin Davidson, proprietor of Northern Direct commented: ‘I am delighted with the recent conversion level of Ultra Installer sales leads. To convert each lead in succession over the six week period is exceptional and credit must go to our sales team. We strive to offer every customer a conservatory which is installed to perfection, as we believe by delivering excellent service and a high-class product, such as the Ultraframe system, our customers will go on to recommend us to friends and family.’

Northern Direct Window's ethos is to demonstrate the high standards required for membership of the Ultra Installer Scheme by giving customers good honest advice, based on expert product knowledge, coupled with an outstanding quality installation.

The six converted leads are a variety of styles, ranging from lean-tos through to more complex double-hipped Edwardians. The high quality sales leads were generated by Ultraframe via the company’s inspirational consumer website and passed onto Northern Direct as the nearest Ultra Installer. Thousands of leads are created for Scheme members every year by capturing the details of homeowners who are seeking a reputable conservatory installation company.

Mark Hanson, Ultra Installer Scheme Manager commented: ‘We are thrilled with Northern Direct's recent success and are sure the company will provide its usual excellent service for these six customers. We are working hard to generate quality sales leads for our Ultra Installers and this, coupled with the many other benefits we provide, means that we are confident that the Scheme is providing excellent value for money for members.’

Northern Direct Windows has recently undergone a BBA inspection as a Scheme requirement, and passed with flying colours. The ongoing BBA inspections are part of the membership criteria for all Scheme members and the reports prepared by the BBA following inspections are an excellent marketing tool, as they independently demonstrate the company's commitment to service excellence.

Kevin Davidson concluded, ‘We are extremely pleased with the many benefits that the Ultra Installer Scheme provides, in particular the plentiful sales leads. Just one of the recent converted leads has more than paid for our continued membership of the Scheme.’

If you wish to contact Northern Direct Windows please call 01132 581 157.

For more information about Ultraframe or the Ultra Installer Scheme call 01200 44 33 11 or visit http://www.ultraframe.com to request an application form.

Rhino Building Plastics goes with Freeflow®

Rhino Building Plastics, a Freefoam stockist based in Peterborough, has recently introduced the Freeflow range of rainwater systems to complement the company’s existing range of Freefoam products.

Freefoam Plastics says that it is one the leading manufacturers of roofline products in Northern Europe and aims to be the market leader in the supply of roofline products. Freefoam recently introduced a new Freeflow brochure to accompany its range of rainwater systems. Freeflow products are available in square line, round and ogee styles in a range of colours.

Heath Purvis, Managing Director of Rhino Building Plastics, comments, ‘We are delighted with the Freeflow range of products. Freeflow Rainwater Systems are great products and great value. Freeflow products are co-extruded with a white internal core to address the problems associated with rapid heat absorption and expansion of gutters, and an outer layer with a high gloss weather resistant skin. It can be covered by the Freefoam 20-Year Extended Guarantee which offers customers peace-of-mind when purchasing and strengthens the sales offering.’

For more information, contact Freefoam directly on 01604 759871 in the UK, 021 4911055 in Ireland, or email marketing@freefoam.com.

MB Frames Signs 5 year Supply Agreement with Deceuninck

MB Frames, based in Bristol, have just signed a five-year supply agreement with leading systems supplier, Deceuninck . Managing Director of MB Frames, Andy Burns, said on signing the agreement, 'We needed a profile partner we could trust in the long term and work with as our business expands: Deceuninck was the obvious choice.'

MB Frames place great value on the benefits of long-term partnerships, demonstrated by the fact that they have been buying from the 'Group' since 1992. Originally, MB Frames were a Status Systems customer, but having worked closely with Deceuninck since the companies officially merged in 2005, they now proudly fly the Deceuninck flag. So what prompted the decision to agree a long term supply agreement?

It seems it was the combination of factors. Firstly, it was the benefits that a multinational company offers: the quality and availability of the best possible products and the reliability of service. But good old-fashioned customer service also played a part. Andy Burns explains, 'We are very impressed with the professionalism of all the Deceuninck staff and their willingness to 'go the extra mile'. We work most closely with the Commercial Director, Jon Skinner, and our Account Manager, Sally Gingell, and they are always extremely customer-focussed and pro-active.

'It's great to be able to rely on that level of support.' This personalised support is also backed up with Deceuninck's online system, Synergebuild, which helps MB Frames to streamline their processes: the company has found facilities such as the ability to check real time stock levels a real benefit to their business.

The agreement was marked by a visit to Deceuninck headquarters in Belgium where they were welcomed by Alain Swyngedauw, the newly appointment Managing Director of Deceuninck Ltd UK. During the visit the team from MB gained a first hand experience of the organisation that supports the UK and the trip reinforced the company's certainty that they had made the right decision. Andy comments, 'We couldn't get over the sheer size of the operation, it really is an impressive business. Everyone was very friendly and showed a real dedication to their job. The technical genius involved in product development was exciting to see, and suggests that they are not a company that is likely to stand still.'

MB Frames manufacture Deceuninck's 2500 chamfered system and the 2800 decorative system. They have always offered a chamfered system, but are particularly pleased with the benefits the 2500 offers. High quality, intelligent design and clean lines with the grey low line gasket all combine to make a high quality product. They added the 2800 to their portfolio because its stunning aesthetic appeal gives their trade customers the benefit of choice.

Even though current market conditions remain tough, MB Frames appear to be bucking the trend and are still experiencing business growth. They manufacture between 600 and 700 frames a week, and had their highest sales month ever in May this year. Andy thinks they can attribute their success to the same things that Deceuninck can. They offer the right range of high quality products and back that up with attention to detail and a service that looks after clients. So now that the two are in partnership, all the signs are that they will make an unbeatable team.

http://www.deceuninck.com

Warmshield Turns Over Manufacturing to 'Turn-key' Polyframe

Halifax retail fabricator Warmshield - and its trade division Fast Frame - has struck an innovative deal that sees it exit manufacturing to concentrate on growing its sales and installation business. The move, which allows Warmshield to focus on core sales and installation strengths, has been achieved in partnership with leading super-fabricator Polyframe.

Warmshield has devolved its manufacture as a positive means to enhance its already successful retail brand. At its fabrication level of 400 frames per week (fpw), Warmshield had reached a critical mass whereby it could not grow without an expensive and complex relocation, combined with onerous investment in new machinery. By trusting Polyframe to manage its product supply and freeing itself from the burden of product development and managing product change; the company is now able to concentrate on sales - and continue the upward curve it has enjoyed since formation in 1999.

The deal is a pioneering one for the sector; and may well appeal to other similarly sized retail-orientated businesses seeking to divest themselves of manufacture to a vertical-expertise player like Polyframe, offering a turn-key solution to the exit and changeover process. Business development is a critical necessity for any business; and for companies seeking to focus its activity away from manufacture toward retail sales growth, Polyframe offers the perfect potential partnership.

Over the last few years Polyframe has invested over 4 million pounds into State-of-the-Art computer controlled machinery with the sole aim of staying ahead of any competition. The company has also invested a further half a million pounds on bar coding software to give complete control. For example, every single product is bar coded from the moment the order is placed and tracked all the way through to customer delivery. Polyframe also gives its entire nationwide customer base access to its I T department, and many have had their own software - supplied by Polyframe - installed to further enhance their own businesses.

Polyframe offers two 70mm products, namely WHS Halo's Eclipse chamfered suite and decorative Eclipse esthétique sculptured profile. Furthermore, its In Business Together philosophy is acknowledged as an industry leader in providing training and improvement in business performance - from sales techniques, through to IT, HR, marketing and financial analysis.

Polyframe Managing Director, Martyn Buckley, says of the arrangement: 'Warmshield's positive move to grow retail sales by devolving manufacture is a logical one for any business in the 400 frames per week bracket. Polyframe is an ideal partner with whom to engage in that process - and offers a turn-key solution. We are very well set to absorb the capacity, maintain and actually enhance product quality, while shouldering the burden of machinery, warehousing and other associated investment costs'.

e: enquiries@polyframelimited.co.uk

www.polyframeltd.co.uk

Sheerframe Gets A 'Greener' Look

It's had a distinctive look for years but now the new tougher protective tape on all Sheerframe profile has a much 'greener' appearance to highlight its manufacture using calcium organic stabilisers.

Joining the familiar red Sheerframe logo on the new protective tape is the L.B. Plastics 'green tree' calcium organic logo. In addition to its new image, the tape offers enhanced UV protection and enhanced durability to reduce the impact of accidental damage caused at the factory or in transit.

Says David Strang, marketing director at L.B. Plastics, 'We were the first UK PVC systems company to replace lead additives with calcium organic stabilisers across our product range and it is important that this is communicated throughout the supply chain, right through to the final customer.

'Every time a Sheerframe window is being installed, the customer will be able to see that it is calcium organic stabilised. Adding the 'green tree' logo is designed to aid the customer education process by heightening awareness of this product feature and it highlights a marketable aspect for fabricators and installers.

'Aside from the environmental message in the strong brand appearance, the tough grade tape will also minimise damage and reduce waste at all levels. This is important in delivering an improved product and service to our fabricators.'All products manufactured by L.B. Plastics are free of heavy metals following the company's decision to switch to calcium organic stabilisers. That process was completed fully in 2005 and includes Hometrim cladding and roofline products and the Sheerlite roofing system as well as all Sheerframe window systems.

In addition to the waste minimisation benefit that the new protective tape brings, L.B. Plastics has put in place a series of new waste reduction processes which means it now recycles almost all of its waste. This includes steel, aluminium, paper and cardboard, as well as plastics materials, and it has helped the company eliminate landfill waste.

Dynamic 2D Opens Door To Improved Customer Service

Trade supplier Sierra Windows has improved its customer satisfaction ratings on its PVC door applications by switching to the Dynamic 2D hinge from SFS intec.

Faced with a small but constant number of call backs to resolve alignment problems on newly fitted PVC doors, Sierra Windows took the decision to explore how a new hinge system could help eliminate this costly process.

The company recently switched from a standard 3D flag hinge to the Dynamic 2D, SFS intec's latest hinge for PVC doors, and it has already seen a significant reduction in call backs to customers. As well as reducing the high cost associated with site visits, Sierra's move to a new hinge has directly improved customer satisfaction ratings, as fewer customers are having to experience the disruption and inconvenience that poorly fitting door hinges can cause.

Dave Webber at Sierra Windows, says, 'The transition from using a 3D flag hinge to the Dynamic 2D hinge has been very successful. The quality and performance of the new hinge improves the efficiency on every door installation. Installers can now 'fit and forget' with the confidence that the hinge will perform in the long term which is a real step forward.'

The robust design of the Dynamic 2D hinge offers superior door security as the new hinge successfully surpasses the requirements of PAS 24 testing in appropriate door sets. This increased security has also streamlined the manufacturing process as dog bolts are no longer needed on the doorset, reducing the preparation time during manufacturing and improving efficiency.

Sierra Windows has also seen a reduction in damage to the profile during transportation. The Dynamic 2D is less obtrusive on the door profile than a typical 3D flag hinge and this means a reduced likelihood of marks, scratches and damage to the new unit. This also allows the Dynamic 2D design to maximise the clear opening of the door, which optimises access for the disabled.

Nigel Wood of SFS intec says, 'The experience of Sierra Windows shows just how important hinge selection is. It is more than just a functioning component, actually helping to drive up product quality and customer service levels and improving efficiency across the manufacturing and installation process.'

The Dynamic 2D offers enhanced aesthetics with a softer sightline and a range of colours including white, brown, black, gold, caramel and chrome to colour match with each profile styles for a more discreet, modern look.

http://www.sfsintec.biz/internet/sfs12.nsf/PageID/Window_Industry

Coming of Age for 16 Year Old Alexander

After another year of record growth, with turnover standing at £5.2 million, Manchester based Kömmerling fabricator Alexander Windows is celebrating 16 years in business. The company is looking forward to a prosperous future after experiencing 41% Trade Sales Division growth, year on year, putting it in a position to re-invest in the business to make it stronger still; including investments this year in machinery alone totalling £500,000.

Alexander Windows’ Managing Director Steve Wood (pictured) named the firm after his son who is now of a similar age. He explains: ‘Our sixteenth year is a significant milestone for a company which has 'come of age'. We started the business in 1991, running it from a 6,000 ft2 mill in Cheadle, Stockport, turning out a maximum of 150 frames a week. In 2001, we moved into a purpose built 45,000 ft2 building in Hazel Grove and haven't looked back!

Many on-going developments have come to fruition this year for Alexander Windows. The company recently entered into a partnership agreement with its longstanding DGU supplier, Denton-based System 3, which has been supplying Alexander since 1991. This mutual commitment has allowed both parties to plan their growth strategies more accurately.

Alexander's on-line quoting system using Window Designer software will be launched later this summer. Steve explained, ‘Trade customers can log in via internet to cost their own jobs, 24 hours a day, seven days a week. They can then print bespoke reports off onto their own letterheads and turn quotes around in minutes without having to come through our door.’

The delivery of its second Elumatic Saw Centre has seen Alexander increase its capacity to over 1500 frames per week, helping the company to continue to further increase its quality and consistency driving down costs and making the firm more competitive.

Steve said, ‘Some of the bigger trade customers are realising to their delight that they don't have to go to the 3000 frames a week outlets for supply. We're able to cope with huge chunks of extra business, yet still offer the short turnaround, service and frills of a family business.’

Alexander fabricates the Connoisseur Greenline profile from systems company Kömmerling; the profile employs Calcium-Zinc stabilisers making it kinder to the environment, colour fast and able to keep its sheen for longer. The firm has become the only Kömmerling fabricator in the UK with the ability to mill out a genuine fully-welded sash horn. Working in partnership with Kömmerling, Alexander now supplies the Kömmerling network with the milled profile.

In addition to new machinery, Alexander is now fully accredited with quality control system ISO 9001 and environmental certification ISO 14001. It is also planning to add energy rated windows in the near future, opening us up to a whole new world of opportunity with the major window specifiers and developers.

Steve wood said, ‘In becoming accredited with ISO 9001, we have enjoyed a 100% production record this year. Last year's record was 99.94% only 15 irregularities in over 25,000 fabrications, on all services including the Alexander 'Next Day Frame Service'- testimony to one of the best quality control regimes in the industry.

‘We're fully prepared for further growth this year and look forward to working with trade customers who appreciate only the highest quality products supported by a trusted reliable service.’

For more information call the Trade Team on 0161 482 2323, fax an enquiry to 0161 482 2324, or visit the website – http://www.alextradeframes.com

Double Flooding Blow On Haydon's Birthday

Devastating floods in the Midlands on July 20th dealt a double blow for 'birthday boy' Haydon Statham, National Sales Manager at Phoenix Door Panels.

For instead of enjoying fillet steak and fine wine, he spent his 49th overnight on a waterlogged M5 when severe flooding caused massive travel chaos across the area. Three days later, his home lost mains water supply for over a week after flooding closed the Mythe water treatment works.

Haydon was returning home to Cheltenham when unprecedented rainfall forced the motorway's closure near Tewkesbury, leaving 10,000 stranded motorists no choice but to sleep in their cars.

'Traffic was crawling for miles, with flooding across all six lanes in places and police, fire engines and helicopters everywhere,' said a thirsty Haydon, who spent the night parked on the inside lane near Junction 9.

'There was nowhere to go as the exit slip road was flooded to a depth of several feet - a fire engine got through, but the water was up to its headlights. I had no water as the bottle had leaked in the boot, so I had to make do with a health food bar and a cigar.'

On eventually reaching home around 6am, he tucked into a sandwich and shared the bottle of good red with his wife, after downing a pint of water first.

Haydon added: 'On top of all that, on Monday morning the water went off. With their moisture resistant MDF cores, hopefully Phoenix door panels will have fared better in these testing times!'

For more information, contact Phoenix Door Panels on 01487 740469 or visit the website at www.phoenixdoorpanels.co.uk.

Portal Delivers Despite Flood Chaos

Portal Products has refused to let the flood chaos that has swamped much of the country stand in the way of its delivery schedules, thanks to the hard work and ingenuity of staff.

The specialist manufacturer of door products has maintained production despite flash floods and the two-week loss of water supply, which crippled manufacturing businesses across the South West and Midlands, this July and August.

Based in Cheltenham, Portal took the brunt of the torrential downpours that led to flash floods and the loss of water supply after a regional pumping station became flooded.

But the downpour didn't dampen the spirits of the Portal team. Despite needing large quantities of water for manufacture and sanitation the company was able to continue operation by importing water from outside the flood hit area.

In all the business brought in thousands of litres of water for production and sanitation use and a further 1,500 litres of bottled water for employees.

To maintain production water was poured into garden sprays an applied manually replacing mechanical spraying and the header tanks for the vacuum formers were filled by hand allowing manufacture to continue uninterrupted.

Portal also hired a pump to feed the header tank for a toilet block and appointed a dedicated team of cleaners, as well as buying anti-bacterial hand gel to make sure hygiene standards were maintained.

Eugene Martinez, general manager, said: 'We needed water for use with the vacuum forming equipment and glue lines and obviously for drinking and flushing, all very basic stuff but fundamental to the operation of our business.

'To overcome the loss of water we purchased eight 1,000 litre containers and tanked in water from outside the region to fill them, in all making dozens of trips. We also brought in drinking water, disposable cups and appointed a dedicated cleaning team to maintain standards of hygiene.

'We're absolutely delighted by the way everyone pulled together and want to say a big thank you to all the team for their hard work and commitment in helping us to keep disruption to our customers to an absolute minimum.'

For further information on Portal products range of products please contact Tel 01242 267000 or visit the website: www.portal-products.co.uk .

The bad weather hasn't dampened spirits at Crystal Direct as sales have risen by 11% from January to July 2007 when compared to the same period last year. These encouraging statistics come as the national trade fabricator of PVC-U windows, doors and conservatories has expanded its capacity by 10% in the last month.

Martin Randall, Chairman of Crystal Direct comments: 'As demand is growing, we've invested in new machinery so we can stay ahead. Our customers are growing and we'll make sure they can rely on us to deliver the goods. The Government announcement that 210,000 new homes will be built in the next three years means the industry will be busy. We'll be providing reliable, quality products so our customers can be part of that.'

www.crystal-direct.co.uk.

Industry Upturn: True or False?

The UK property market is in flux, providing opportunity for conservatory companies to lay the foundations for profitable growth- but will the industry apply commercial and common sense to maximise the potential? So asks Colin Bennett, sales director of Aztec Conservatory Roof Systems.

Latest statistics show house prices have risen 8% in the past year. The bank base rate has gone up to 5.25% and indicators are it is likely to rise again. The Government has introduced its Home Improvement Pack scheme from August 1st for four-bedroomed+ houses. There are proposals to streamline and accelerate the build process by removing the need for planning permission for minor developments, specifically including conservatories.

‘It all combines to deter people from moving unless they have to,’ maintains Colin.
‘I believe homeowners will begin to opt for improvements such as conservatories this summer, and that trend will rocket once the proposed planning changes become law in the next year or so. And don't forget to factor in those conservatories that have now been up for 10-15 years and are ready for replacing, and human nature: people want something different! It all gives us as an industry a huge opportunity....

‘But if there's more business about, it is time for elements of the industry to stop thinking price is king. Apply that great science – hindsight - add maturity, and it gives the opportunity to gradually build retail prices up to a level where everyone makes a decent margin, particularly if supported by honest customer service and support and the ability to manufacture and fit different/ unconventional designs. I see the chance for fabricators and installers to lay the foundations on which to build sustained profit and growth.’

Aztec itself is already experiencing this sea change. It has not lost one customer in the past year, and is seeing its orders grow consistently and profitably. ‘Our customers are doing well, and increasing their business, which is evidence in itself that the industry isn't as depressed as some allege, and that profitable growth can be achieved and sustained. What we are finding, in talking with them and working with them, is that the growth is in those jobs where the customer wants something different to Mrs Jones next door, and at least our system has the adaptability to accommodate the unconventional as well as the accepted standards!’ says Colin.

Tel: 0161 707 8611
Email: colin@aztecsystems.net

Further Pressure to Revoke HIPs

After a further debate recently, the House of Lords voted by 186 to 160 to call on the government to revoke the Home Information Pack (Number 2) Regulations 2007 and the Housing Act 2004 (Commencement Number 8) order 2007.

Peter Bolton King, Chief Executive at the National Association of Estate Agents (NAEA), comments: ‘Yet again the House of Lords has expressed considerable concern over a number of aspects relating to home information packs (HIPs), demonstrating just how flawed this piece of legislation is.

‘While the government can of course ignore this motion, as it was not a fatal bill, this nevertheless sends another clear message.

‘The NAEA has consistently expressed the view - supported by their Lordships - that HIPs on their own are not the way to improve the home buying and selling process.

‘Even at this late stage, with the phased introduction of HIPs due to start on the 1st of August, we yet again call on the government to proceed with the energy performance certificate - which we are in full support of - and to scrap the remainder of this ill-thought out Pack.

‘Meanwhile, we remain genuinely concerned about whether there will be sufficient domestic energy assessors in the correct geographical locations by the 1st August.

We are also alarmed by reports that some of the accredited assessors may not in fact want to take up this new job, and no research appears to have been done to check whether this is correct.’

• The government received yet more criticism of its home information pack (HIPs) initiative on 9th August, this time in the form of a report published by the National Audit Office on the implementation of the Packs.

Peter Bolton King, Chief Executive at the National Association of Estate Agents (NAEA), commented on the report: ‘This latest criticism, which has come from the government's own audit office, is yet another confirmation of the inadequacy of HIPs.

‘We have voiced our unhappiness over a number of aspects of the HIPs implementation right from the start and have not been alone in our concerns. A House of Lords Select Committee mirrored our worries earlier in the year when it met to discuss the legislation. Unfortunately, the government chose not to heed the warnings of the Committee, and indeed refused to take the advice being offered by industry stakeholders. The fact that a full investigation into the HIPs implementation is due to be launched next year by the National Audit Office speaks volumes.

‘We also wonder what might have happened had the report come out some weeks before the HIPs start date rather than a few days after?’

BBC Regional TV News Broadcasts UAP-Nepal School Opening

BBC regional TV news has broadcast the opening of the first UAP-Nepal Community Project school in the Himalayas.

The broadcast shows the difficulties that students encounter travelling to and from school in this mountainous country - often walking for up to eight hours a day - just to get a basic education.

Ex-Coronation Street actor Sean Wilson is seen opening the first school and a clip also shows UAP's Managing Director David Jennings talking about the personal emotions behind his company's involvement in the project.

The news broadcast also mentions the planned TB immunisation programme to protect 60,000 children (kick-started by the recently held UAP-Nepal charity ball that raised over £15,000 - enough to immunise a quarter of that number).

Less seriously, the TV report also mentions plans for a five a side football match to be held at the foot of the Himalayas!

Tel: +44 (0) 161 763 5290
Email: uap@btconnect.com
Web: http://www.universal-imports.com

Business Micros Goes East

Business Micros is looking to set up new franchises to sell its software programmes across Europe and Asia.

Sales Director Graeme Bailey has just returned from a trip to Jinan in South East China where he says he was very encouraged by the response. Graeme says: ‘We now have potential partners lined up in China with whom we expect to sign agreements shortly.

We are poised to enter a very exciting phase in Business Micros' expansion which I am confident will bring some quite major advantages for our customers in the UK.’

Business Micros is already negotiating to set up a franchise in the US and says it plans to expand across Europe and into China and the surrounding countries.

Graeme adds: ‘We intend to become one of the largest specialist software suppliers in Europe, extending our customer base and increasing our infrastructure and resources.
‘Our customers will benefit from the investments we will make in the company to enable us to expand and the new features which will be developed for our Evolution software package to meet the needs of these new markets.’

Business Micros already invests substantially in new product development and customer support and retains both its software programming and customer support services in house. It has almost 40 staff based at four locations across the UK with a specialist key accounts department and aluminium division.

Tel: 01925 422957
Email: sales@businessmicros.co.uk

A Colourful Show from ASF

A colourful approach to home improvement is being adopted by a Leicestershire window and conservatory fabricator to give customers an alternative to convention.

ASF uPVC, based in Uppingham, is opening a new show site for its range of windows, doors and conservatories, but whereas most such displays offer traditional white and woodgrain finishes, ASF is broadening the palette.

The show site will feature an olive green gable end style and a cream Victorian style conservatory, to help customers appreciate the quality of finish and diversity of options available. The satin colour- applied by Pinxton based Building Product Design using advanced technology and techniques developed over years of producing colour-matched roof and window ventilation accessories- will not crack, chip, flake or fade and is guaranteed weatherproof for 10 years.

The colour option is available on all ASF’s range of windows, doors and conservatories, including its bespoke Bay-Bee, a half-way between patio doors and a conventional conservatory, in locations where buildspace is limited, optimising daylight into the home whilst providing a compact alternative to a standard conservatory.

Steve Carvell, ASF’s managing director, explains, ‘The local stone is a lovely cream colour, and we felt there was a need to supply windows, doors and conservatories in shades that compliment the building fabric - whether stone, brick or render - and enhance the overall aesthetics of the home. People paint their wood windows in whatever colour they want, so why not give them the same choice for uPVC, and remove the labour and maintenance issues inherent with gloss-painting and maintaining wood frames?

‘We have sourced an innovative painting technique, which has been independently tested for adhesion. The technique means we can provide windows, doors and conservatories in literally any colour people want, from bold to subtle shades and anything inbetween. To our knowledge, we are the first window and conservatory retailer to create a dedicated display area to promote the use of colour.’

Tel: 0161 962 7113

Dekura Expands its Recycling Network

Dekura has expanded its regional network of recycling centres with the acquisition of Celuplas, giving it new and increased capacity to recycle post-consumer waste PVC-U.

Collecting waste from more than 1,000 window and door fabricators nationwide, Dekura is the largest and the UK's leading PVC-U recycler.

The purchase of the Birmingham-based recycling operation comes as part of Dekura's ongoing commitment to support fabricators and installers in strengthening their green credentials by cutting the amount of waste PVC-U going to landfill.

Celuplas is a leading recycling business with an established network of customers. Moving forward and trading under the new name of Dekura Midlands the business will specialise in the processing of post-consumer waste.

More generally the acquisition will give Dekura new presence in the Midlands, strengthening its nationwide network which includes recycling centres in the North East and regional satellites in the South West and Wales.

Tony Moore, general manager, said: ‘Increases in landfill tax and the growing drive within the commercial sector and also increasingly the retail market mean that fabricators and installers are under mounting pressure to increase the amount of waste product they recycle.

‘As part of this commitment to sustainable modes of manufacture they need to be able to demonstrate capacity to recycle not only production waste but also post-consumer waste. Our acquisition of Celuplas strengthens not only our nationwide network but also increases our capacity to handle and process post consumer waste.

‘This puts us firmly at the forefront of the PVC-U recycling industry and alongside our pioneering research and development programme our green credentials are unparalleled. Most importantly it means we can offer a value added service to our customers in the trade, helping them to not only save on their landfill costs but to strengthen their own environmental credentials.’

According to industry figures the vast majority of early generation - and as many as 300,000 per year - old PVC-U windows are still going to landfill at significant cost to the installer. Dekura offers a complete PVC-U recycling package including both post-consumer waste and fabrication off-cuts. This allows installers, particularly those within the commercial market, to demonstrate an actual and auditable commitment to the recycling of waste material.

Jim Rawson, chairman of Dekura parent company, the Epwin Group said: ‘We're delivering a new generation of advanced performance products that are easier to manufacture and install and are making homes warmer, more secure and energy efficient.

‘We see cutting the amount of waste material going to landfill and in so doing making our products more sustainable a fundamental part of this process.

‘Our acquisition of Celuplas and the expertise that the Celuplas team brings with it will strengthen our capability still further so that we in turn can offer our customers a better service, strengthening their green credentials and safeguarding markets.’

For more information on Dekura's service offer and how it can help to strength your environmental credentials and save money visit http://www.dekura.co.uk , email enquiries@dekura.co.uk or call 0800 652 7585.

New Customers for CK International

Another four window fabricators have joined the CK International Ltd recycling bandwagon.

Lancashire Trade Frames in Bolton, Perfect Glazing in Glasgow, GJB Developments in Essex and Made to Measure Windows in Grimsby all take delivery this week of their CK Compactors.

Not only will they now significantly reduce their waste disposal costs by segregating and compacting their recyclable polythene and cardboard packaging waste, they will also at the same time become more environmentally friendly.

CK International Ltd has also arranged free of charge collections for their compacted waste.

If you're interested in finding out more information about how CK International Ltd can help save your company money on ever increasing waste disposal costs please contact Simon Wells on 07779 713 725.

Email: simon.wells@ckinternational.co.uk
Web: http://www.ckinternational.co.uk

eBuilders Acquires TheWindowMan

Terry the Windowman has moved from Essex to Norfolk! One of the longest established and most popular double glazing and conservatory information websites for consumers, TheWindowMan.co.uk, has become part of the expanding eBuilders Ltd stable.

Registered in May 1999 TheWindowMan.co.uk was the brainchild of Terry, an experienced window and conservatory installer from Essex who withheld his identity in order for him to be able to speak out about the things that he thought were wrong about the industry and indeed, some of its less punctilious operators. The style of TheWindowMan.co.uk was, therefore, quite different in the approach taken by traditional eBuilders sites, the first of which was launched a few months earlier in 1998, by being edgier and more overtly campaigning, styled as 'The Consumers Champion', something that eBuilders is keen to maintain.

Innovative and challenging, TheWindowMan.co.uk website has therefore always been popular with consumers, attracting many repeat visitors who return time after time. Purchased for an undisclosed sum eBuilders has already expanded the number of sponsorship and branding opportunities for leading regional and national double glazing and conservatory suppliers.

eBuilders Managing Director Peter Jervis says that, within the rarefied world of home improvement cyberspace the agreement is quite historic: ‘Although on something of a different level, TheWindowMan.co.uk was registered just a few months after the first eBuilders web site, and around the same time as Google, itself regarded as a major pioneer of the Internet. Terry, founder of TheWindowMan had a fantastic vision that was years ahead of almost everyone else in the home improvement business. We are delighted to have been able to add this site to the eBuilders family.’

Fab & Fix Showroom Officially Opened

On the 1st August 2007, Fab & Fix officially opened its new modern showroom at its Coventry headquarters. Over 400 products are showcased, ranging from Window and Door Handles to Kitchen Hinges and Drawer Runners.

Hardware supplier Fab & Fix is inviting customers, whether they be Architects, Specifiers, Fabricators, or Contractors, to view the company’s continuously expanding product range available. Products on display include traditional hardware for UPVC, Aluminium and Timber as well as the latest in 'Intelligent Window and Door Hardware'.

Phil Freeman, Managing Director explains ‘A lot of time has been spent making sure that virtually all of our product lines have exposure in the showroom. The Showroom and adjacent Conference Room are the perfect venue to complement the continued growth of the company, showcasing the quality products that Fab & Fix has developed over the past decade. I encourage all customers 'New and Old' to visit the showroom, to fully appreciate how our creative solutions make good business sense’.

To arrange a showroom visit contact Lorraine McDonald on 02476 585 785 or email l.mcdonald@fabnfix.co.uk

Close Relationship Key to Bostik Malbern Success

When you manufacture some 4,000 insulating glass units (IGUs) a week at one site and 6,000 at another, a close working relationship with your suppliers is vital to your success.

For Malbern Windows, headquartered in Denton, Manchester, a partnership with global sealants and adhesives expert Bostik has been so successful that it has now reached its 18th year.

Malbern Windows was formed in 1983 and began producing IGUs in 1989.  It is dedicated to providing all customers, whether they are retail or trade, new build or replacement with the highest possible standards of service and product.  The 80-strong team in Denton manufactures and markets windows, double glazed units and conservatory roofs, trims and accessories.

Two years ago the firm significantly increased capacity with the purchase of CCG in Lancashire.  The Morecambe-based company brings 58 new employees to the team as well as a fully automated IGU production line. In May 2007, a £250,000 investment took place for a new Stuga cutting centre which is the leading machine of its type in the UK market at present.

With customer service and high quality products such important aspects of the business, Malbern looks to work with suppliers that enable the company to achieve these standards.

Malbern has trusted Bostik’s P5125 Hot Melt Butyl Insulating Glass Sealant for its IGUs for nearly two decades.  According to Director, Stuart Young, a trusted product combined with a reliable supplier gives us confidence in our products:  'Technically, Bostik has the market covered.  I don’t believe there is another supplier out there that can match the firm’s technical ability. 

'Customer service is another huge benefit of dealing with Bostik.  It’s obvious that the company knows how to provide proper support to companies whatever their size or needs.  There are other sealant suppliers, offering cheaper products, but we know that customer service will be compromised and in turn our customers may suffer.'

Richard Sellman, Bostik’s Marketing Manager, says the company is determined to both grow its customer base but also look after existing customers, many of whom the company has worked with for many years:  'We pride ourselves on our products, our technical service, our testing facilities at Stafford and our commitment to customer care.  When you deal with Bostik you get more than a product – we supply a whole package to support your business needs.'

As Malbern continues to grow, supplier support is essential.  Stuart Young believes that Bostik is well placed to help the firm meet its growth expectations.  'The future continues to look good for Malbern.  Our domestic work now covers a radius of some 30 miles around Manchester and we supply various new build projects as far away as Carlisle.  Our trade work covers a wide area, from Crewe to Bolton and the forthcoming expansion at Denton will help us to facilitate our growing business.  We rely on our suppliers to ensure we meet the needs of our customers.  Bostik makes the grade every time.'

Web: http://www.malbernwindows.co.uk

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