It's a Promise!

Shepley Windows has recently implemented a number of customer initiatives designed to enhance the levels of service to the retail installer and the latest is the promise of a 60 minute response to all customer queries.

Given that the company offers a number of different products including windows, doors and conservatory roofs, customer queries range from those of ordering, delivery and marketing support to those of a more technical nature. A case in point will be that Pete Hollinshead, general manager of the conservatory division, will take a more active role in supporting the technical queries which he feels will help cement the ‘Shepley difference.’

He comments: ‘Our customers are facing a number of challenges in their own businesses and the pressure to succeed is higher than ever. That's why we need to be in a position to respond even quicker to their needs and have put the resources in place to do so.’

While many fabricators believe they are in the business to manufacture products, Shepley's approach may suggest otherwise in that the company is involved in a service-led business. In many other business environments those that have thrived have taken a more service-led approach and Shepley feels that it is now upping the ante in its own competitive environment.

Paul Tory, sales director of Shepley concludes: ‘We are a customer facing business and that means focussing more than ever on their needs. You have to earn customer loyalty and respect and by enhancing our levels of service to them we are making a very big stride in the right direction. Our forthcoming product launch will further add to our new and exciting approach to the industry.’

Tel: 0161 339 2433
Email: paul.tory@shepley.com