Windowlink keeps Chipping Norton Glass at the Cutting Edge

Windowlink design, sales and pricing software with 3D colour graphics is keeping Chipping Norton Glass at the cutting edge of customer service. The Oxfordshire retail company recently invested in Windowlink's Vector Plus conservatory package and Focus Plus program for doors and windows to produce accurately priced quotations for its full range of PVC-U, timber and aluminium products.

The new Windowlink packages replaced the company's outdated sales software explains Scott Cuthbert, Factory Manager and Estimator at Chipping Norton Glass, ‘We were using another PC-based quotation program but it only worked with our PVC-U range and we weren't getting good customer support, so we started looking for an alternative. We chose Windowlink because its solutions can be tailored to specific product and service needs and are very easy to use.’

In addition to sales software that could be used for its PVC-U, timber and aluminium products, Chipping Norton Glass was keen to be able to incorporate its range of coloured frames. ‘We offer PVC-U and aluminium in a wide choice of colours and with the Windowlink packages we can now show customers how these will look on screen, which simply wasn't possible with the old software,’ says Scott. Windowlink has also incorporated a sales letter into the customised program, complete with the Chipping Norton Glass logo, which is generated automatically along with the quotation. ‘It looks really professional and is much quicker than having to do a separate letter - all you have to do is print it out and sign,’ adds Scott.

Windowlink's Vector Plus and Focus Plus packages feature an integrated pricing module whic is pre-programmed with pricing criteria and a checklist of questions provided by the individual user to eliminate errors in the final quotation. In a conservatory sale, for example, the questions could cover aspects of the base construction and any extras such as floor tiles and blinds. The salesperson simply works through the list with the customer during the design process on screen. The answers are included in the customer's copy of the quotation as a confirmation of what is included in the cost and so avoids disputes and costly call backs. The integrated pricing facility also makes it easy to show the customer what effect any change in the specification will have on the price. Swap French for sliding doors while designing a conservatory or select different window hardware, for example, and a new price can be calculated at the click of a mouse.

Established in 1970, Chipping Norton Glass operates within a 50-mile radius of its factory and showroom in Chipping Norton and prides itself on delivering high quality products and a professional glazing service. Summing up, Scott Cuthbert says, ‘We're committed to delivering a first class service from the initial sales contact right through to the finished job. Windowlink's sales and pricing software is all part of that service promise and enables us make a great first impression and secure more sales.’

Tel: 0870 7701640
Web: http://www.windowlink.com

Web: http://www.chippingnortonglass.co.uk